Project Manager Resumes in US: See Resume

Project Manager Resume

Contact Candidate

Name:

See Resume

Location:

Experience:

10+ yrs

Willing to Relocate:

Yes

Willing to Travel:

Most Recent Job Title:

Project Manager

Personal Website:

www.nabrchick.com

Objective:

Use and advance my knowledge of telecommunications and networking to advance business objectives. Enhance in the areas of project and operations management in a high-growth environment. My top proprieties are to enhance team productivity and deliver quality services.

Resume Text:

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esign and implementation, analyzed and assessed project managers needs to evaluate new systems, projects, selection of equipment. Also performed LAN/WAN analysis and contributed to the design of the Internet and Data LAN/WAN hardware and software requirements and capabilities and make recommendations; responsible for providing a moderate degree of technical expertise to ensure the application of communications technology, data networking, systems management and aid in the achievement of organizational goals and objectives; reading and interpreting project plans, technical support and installation manuals and procedures; carrying out the instructions and procedures necessary to monitor these systems. Strong networking project management experience, with a broad range of LAN and WAN design, AS/400, Mainframe, Network: Frame Relay, routers, switches, hubs, bridges, Ethernet, SNA, TCP/IP, IP/IPX, ATM, SNMP, WAN, LAN, HP OpenView, Sidewinder Firewall which is UNIX based, CiscoWorks, Concorde E-Health, Windows 2000, VoIP, NetIQ

EXPERIENCE
SouthTrust Bank – Present
Project Analyst/Peregrine ServiceCenter
• Provide training for new ServiceCenter Users.
• Adding, modifying and deleting user accounts and information.
• Provide over the phone support to ServiceCenter Users in response to user issues such as unable to access ServiceCenter or training needs.
• Attend development meetings to design adequate training material and assess a specific departments needs.
• Create Crystal reports to meet the needs of each individual departments requirements.

Project Analyst/Event Management (2002 – 2004)
• Provided management support functions for the Mainframe and Midrange platforms in a batch and on-line environment, as well as for the SouthTrust Network.
• Supported a centralized area for managing and reporting real-time problems or outages, tracking the resolution of these real-time production problems for all ISD.
• Provided prompt and detailed information to management and customer support groups.
• Maintained Operational Policies and Procedures in regard to event management.
• Provided leadership and direction for Event Management staff.

End User Support Manager (2001 – 2002)
• Responsible for managing an internal help desk operation that responds to WAN, LAN, PC desktop hardware and software and telecommunications customer support calls.
• Consistently maintained the abandonment rate within the 5 percent goal – rates also dropped below 3.0% for the first time.
• Responded to employee and customer issues as they arose.
• Maintained employee schedules to ensure adequate phone coverage.
• Responsible for employee, hiring firing, disciplinary actions, and reviews.
• Responsible for setup and implementation of Netg training lab for helpdesk personnel.

TekSystems – Network Administrator/Consultant (2001)
TRW – System Engineer
• Setup HP OpenView to automatically open trouble tickets in Remedy system when circuits or equipment failed.
• Supported all the Air Force Bases worldwide.
• Installed, maintained and troubleshot the following systems:
o Sidewinder Firewalls (Unix Based)
o Windows NT
o DNS, Bind 8.1.2, and QIP
o Cisco 7500, 7200 routers and 5500 switches
o HP OpenView
o Remedy (installed HPOV to automatically open trouble tickets in Remedy)

Intranology, - Customer Operations Manager (2000)
• Responsible for the design, implementation and management of the Customer Service Department for Intranology.
• Researched, implemented and contracted a product specific training program with an outside vendor. Over $50,000 was saved on this project
• Responsible for WAN management of two data T1s, two Cisco 3640 routers, five Cisco 2900 Switches and two Net Screen Firewalls with an Airnet wireless backup system.
• Managed and monitored Exchanged, DNS, Windows 2000 servers and workstations.

ITC^DeltaCom 1996-2000
Technical Training Manager (1999-2000)
• Researched, scheduled, coordinated training for Cisco and related programs.
• Designed and taught an introduction to Cisco router class.
• Taught Technical Consultants ITCD’s Internet and Data product offering, WAN, and LAN design.
• Wrote proposal for external for ITCD.
• Taught an Internet Power Based Sales Training Class, which included how the Internet works, basic Frame Relay, and basic ATM principles.
• Coordinated the delivery of technical training to the field sales organizations related to complex products at ITCD.

Operations Manager (1996-1999)
• Managed Customer Service Engineers and their technical assistance of Internet and Data customers.
• Managed Network Engineers and their installation and implantation for Internet and data applications.
• Managed Network Administrators responsible for the Internet/Data network, LAN and servers.
• Responsible for all ITCD inventory/stock, capital equipment and tracking of customer hardware.
• Conducted presentations and proposals on network, server, and software upgrades and or purchases.
• Assisted Product Management with Technical details and competitive analysis for current and future communications product needs.
• Provided periodic network activity reports and bi-weekly status reports.

Customer Service Engineer (1996)
• Provided technical assistance for Internet and data customers.
• Maintained email accounts and assisted customers with email related problems.
• Communicated system outages to customers.
• Ordered and tracked customer equipment requests.

MicroTech Computer Systems (1995-1996)
• Researched customer needs and recommended software programs to improve company efficiency.
• Trained customer employees on recommended software.
• Increase MicroTech’s cash flow by $15,000 in one year.
• Responsible for bookkeeping, payroll, accounts receivable, and accounts payable.

EDUCATION
The CHUBB Institute (1995)
• Diploma in technical support requiring completion of extensive hands on training with IBM Mainframe, AS/400, and Personal Computers.
• Internship in the Computer Room

TRAINING
• Emerging Technologies, TRA
• Advanced ATM, TRA
• Understanding IP Networking, TRA
• Introductions to Internetworking, Bridges, Switches, and Routers, Learning Tree
• Introduction to Cisco Router Configuration, Learning Tree
• Introduction to Cisco Router Configuration, GeoTrain
• Installation and Maintenance of Cisco Routers, GeoTrain

REFERANCES
Available on request

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