CUSTOMER SERVICE MANAGER WEST COAST Resumes in US-California-Central Valley: See Resume

CUSTOMER SERVICE MANAGER WEST COAST Resume

Contact Candidate

Name:

See Resume

Location:

US-California-Central Valley

Experience:

1-3 yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

CUSTOMER SERVICE MANAGER WEST COAST

Personal Website:

Objective:

To be in a position to use my skills, to learn more and grow. To be in the company that takes your knowledge and growth on what you can do and have done.

Resume Text:

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Management
§ Customer Service
§ Profit Maximization
§ Negotiation / Liaison
§ Team Leadership
§ Account Management

PROFESSIONAL PROFILE

PROVEN METHODOLOGY:
Drive business development through innovative initiatives that result in increased revenue growth

Establish large-volume, high-profit accounts with extreme retention levels and client loyalty

Balance production with leadership via conceptual thinking, strategic planning, and personnel motivation

Identify, establish, and manage strategic relationships to leverage significant long term business opportunities

Effectively convey intricate presentations; ability to match the message to the audience

Ensure customer service and satisfaction is afforded highest attention and priority

Successfully build and maintain key corporate relationships

DEMONSTRATED RESULTS:
As the West Coast Customer Service Manager for Koch Supplies, successfully ran the Fresno, CA office; streamlined office operations in regard to ordering and returning merchandise; successfully created detailed purchasing forms and had entire California customer base on fax/email ordering system resulting in significantly higher productivity and maximized profitability

Also with Koch Supplies, streamlined and revised the return department, reducing turn around time for returns and/or exchanges which drove customer satisfaction levels to new heights

Received bonuses based on recognized ability to build relationships and effectively address customer needs, concerns, and complaints with mutually beneficial results

While under long-term temporary contract to Kraft Foods, began as a Receiving Clerk for the Controller, quickly promoted to Accounts Payable and on to Purchasing Agent; finally culminating in an Administrative Assistant position to the engineering manager in which the two positions of Administrative Assistant and Purchasing Agent were combined due to personal expertise in both areas

As Purchasing Agent/Administrative Assistant to the engineering manager, assisted by providing oversight for plant engineering maintenance when manager was absent, implemented key functions in support of company operations and senior management, and served as a key contact and liaison to internal/external individuals and representatives with superb results in terms of maintaining solid and productive working relationships

PROFESSIONAL DEVELOPMENT / CERTIFICATION

PROFESSIONAL ARIBA SYSTEM CERTIFICATION – TRAINER – 2000
Kraft Foods Company

CAREER PATH

CUSTOMER SERVICE MANAGER
Koch Supplies 2001–2003

Spearheaded all aspects of customer service management for the West Coast region, Fresno office

Dynamically and successfully interacted with customers; responded to inquiries, handled/resolved complaints

Positioned company for progressive success as key liaison between customers and the management team

Maintained follow-up on assigned customer accounts resulting in higher customer loyalty and satisfaction levels

Demonstrated exemplary abilities in resolving issues with difficult customers with mutually beneficial results

Successfully supervised and directed the only two Koch Supplies salespeople in California

Consistently met overall area goals and continuously increased sales within the state and overall region

Enjoyed an excellent rapport with others by building and maintaining strong interpersonal working relationships

ADMIN ASST/PURCHASING AGENT
Kraft Foods 1999–2001

Assumed/successfully completed extensive temporary assignment through both Kelly Services & Office Team

Successfully contributed expertise as administrative assistant/purchasing agent to the engineering manager

Maintained accurate, current A/P-A/R and related procurement records; routinely reconciled accounts

Served as the internal/external customer and vendor relations liaison; consistently resolved complex issues

Assisted engineering/safety managers develop viable policies and procedures compliant with applicable laws

Functioned as key contact for foreign engineers; interfaced effectively with culturally diverse individuals

Acted as capital projects coordinator, particularly for in-house Intranet/Web purchasing/ordering systems

Obtained comprehensive ARIBA system training/certification through Kraft; used for reporting, analyses, & monitoring

CUSTOMER SERVICE / BILLING
Ritchie Trucking 1996–1998

Maintained daily invoicing and billing for all customers; entered/processed transactions on computer system

Logged and scheduled pick-ups for trucks and manifested for night transfers

Ensured timeliness and accuracy of the auditing and billing process; effective handled sizeable, key accounts

Dealt with and resolved damage issues and delivered extreme customer relationship management

Interfaced effectively with personnel from all levels of the company as well as external customers/vendors

VARIOUS TEMP ASSIGNMENTS
Volt Temp Services 1985–1993

Demonstrated versatility in successfully assuming and completing a broad spectrum of temp assignments over a 10 year career with the service; worked in may diverse industries and positions with emphasis on administrative, clerical and similar work

TECHNICAL PROFICIENCIES

§ MS Office (Word, Excel…etc)
§ Email
§ Intranet / Internet
§ Industry Specific Applications
§ ARIBA Certified/Trainer
§ Web based Applications

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