Branch Manager Resumes in US: See Resume

Branch Manager Resume

Contact Candidate

Name:

See Resume

Location:

Experience:

10+ yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Branch Manager

Personal Website:

www.rikkedkca.zoomshare.com

Objective:

To obtain a challenging management position where I can utilize my International backgroung, as well as, my sales and management experience.

Resume Text:

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eneral management duties.

TecHunters.com – Bay Area
COO 1999 – 2004
Operated a successful boutique recruitment company with 12 employees. Mainly focused on
executive and IT recruiting, but also handled financial, legal, sales, marketing and
administrative jobs. Our Mission statement was to recruit only the best candidates, in the
shortest amount of time while completely exceeding client expectations. And we did.

>Trained all employees on all aspects of the recruitment process, such as Internet
searching, sourcing, direct “headhunting”, networking, screening, etc.
>Persistently created new and innovative ideas to get PR and new clients (Was featured on
BBC, A&E, San Francisco Chronicle, Danish Wall Street Journal, SF Weekly and more)
>Evaluated and reorganized clients employee infrastructure
>Performed salary surveys and assisted in visa transfers
>Handled job fairs, reference checking, qualifying and sourcing for our clients
>Consistently gained exclusive contract with clients defeating even the largest, most
well-know recruiting companies
>Survived in even the toughest times by always producing top level results and service

>> One year teaching English in Japan<<

Intercomp Pty Ltd – Sydney Australia
Contractor 4/96-4/98
Various contract assignments at companies such as: TriStar Recruitment, Manly County,
Boomerang Advertising, and more.
>Evaluated the Sydney branch of TriStar Recruitment, assisting in implementation of new
processes to improve customer service and employee motivation, resulting in an increase of

branch productivity.
>Implemented a marketing strategy involving cold-calling by phone and in person, campaign of
sales letters and presentations and “reverse marketing” of excellent candidates
>Trained selected employees in the necessary techniques for the marketing strategy, such as
cold-calling and reverse marketing, as well as professional appearance and business savvy
>Initiated business and secured the largest most profitable new client of the year, Qadrant
>Using a “lead-by-example” approach improved the branch communications, energy and attitude
>Evaluated individual staff growth potential and assisted in the promotion and termination
of employment
>Acted as Team Leader of a recruiting branch with special attention on their future goals
>Implemented a time management schedule and obtainable daily goals

United Staffing Services, San Francisco
Legal Staffing Specialist 1/95-3/96
Managed Legal Staffing Department. Coordinated the evaluation, selection, placement and
retention of employees. Handled both temporary and permanent staff. Solved employee
payroll issues. Developed a strong client base by providing premium customer service with
honesty and precision. Maintained all employee, client and work order computer database.
Negotiated bill and pay rates. Handled all employee workmen’s compensation issues.

>Promoted from Recruiter to Legal Division Manager within 3 months of employment
>Increased the Legal division profitability 400% within 3 months (from a gross profit of

$7000 p/w to $30.000 p/w)
>Developed and implemented additional job training for employees to expand their skill base
therefore increasing the company’s base of qualified candidates
>Created and implemented a higher level of testing and evaluation to ensure best fit
placements
>Composed a “Legal Staffing Specialist” manual providing a detailed staffing guide,
including both permanent and temporary employment, sales tactics, calculation of bill and
pay rates, computer training, customer handling and employee evaluation
>Re-engineered client order process by producing a fax order form and encouraging Internet
order placement
>Provided computer training of all newly hired United employees
>Created an “available” calendar as an easy tool for tracking the availability of each
employee
>Developed a trusting relationship with the top law firms in San Francisco
>Participated in additional training in computers (Caldwell-Spartin, Word 6.0 and Excel),
ADA (American Disabilities ACT) and Tescor (Psychology testing)
>In addition to Legal Staffing, managed two major accounts, McKesson Corp. and Charles Schwab

ANA Hotel, San Francisco
Concierge 5/94-10/94
Coordinated VIP guest schedules, vacation planning, travel arrangements, business meetings,
special requests and recommended entertainment alternatives. Supervised the Bell service to
ensure quick baggage handling and customer satisfaction. Handled translation services to
this very international clientele.

>Reorganized the Guest Services Department to expedite handling of guests requests and
provide a more immediate service
>Encouraged the concept of personal responsibility in all areas of guest relations raising
the level of professionalism
>Increased awareness of safety within the department, initiating a more ergonomic working
environment
>Expanded the department’s inventory by providing the latest books and data pertaining to
the interest of our hotel guests
>Assisted in upgrading the executive lounge to improve service to our VIP guests

Hyatt Regency SFO
Concierge 6/90-4/94
Responsible for the contentment of hotel guests in the lobby as well as the VIP lounge.

Acted as liaison between this 4 Diamond hotel, the guests and the local services. Arranged
business meetings, tours and transportation, entertainment and sightseeing as well as dining
and theatre reservations. Handled all guest concerns and complaints endeavoring to create a
win-win solution.

>Established concierge services after the grand opening of this international hotel
>Researched local facilities, developing an extensive body of information to assist staff
servicing hotel guests
>Awarded Employee of the Month and Spirited Service Team
>Received large number of guest appreciation letters
>Initiated self cross training to perform check-in, PBX, Valet and Bell Service
>Assisted in management and pay-roll of the entire guest services department
>Achieved recognition from management for receiving numerous comment cards

Languages
Fluent in Danish and English.
Proficient in Spanish, German, Swedish and Norwegian. Studying Japanese

Education
IAG College, Denmark. May 1985-88
Degree in Languages, minor in Politics
College of San Mateo, CA. USA. June 1988-90
Supplemental Education in Liberal Arts
Awards
Hyatt Regency Spirited Service Team
Hyatt Regency Employee of the Month
College of San Mateo Dean’s List

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