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US-California-Central Valley
5-10 yrs
No
Yes
Sr. Consumer Sales & Service Associate
To utilize and enhance my exceptional organizational, word processing, and customer service skills in an administrative position.
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Honors: Member of the Dean’s List 3.83 GPA
EMPLOYMENT
1998-2004 SR. Consumer Sales and Service Associate, Union Bank of California
Sell and service all consumer deposit and loan products, develop and build new and existing customer relationships, and deliver high quality customer service. Respond to customer inquiries regarding Bank products and services. Assess consumer needs and generate sales of products as appropriate. Make sales calls in the community and in the in- store facility as directed by office management to generate business through direct interaction with customer. Provide service at the transaction window. Participate in branch business development campaigns by developing mailing lists, writing letters, and providing other administrative support as needed. Review new account and loan transaction, set-up files for accuracy, and ensure compliance with all bank operating procedures and guidelines. Provide leadership and supervise staff in the absence of senior managers.
Related Course Work: Attended customer service, leadership, and computer courses offered by Union Bank of California.
1998-1999 Interlibrary Loan clerk, University of the Pacific
Inventory of books, journals, and periodicals. Packaged and shipped books to other universities.
1998-1998 Customer Service Representative, Hollywood Video
Provide excellent customer service as front desk cashier, check in and out videos, and inventory of food and beverages.
VOLUNTEER WORK
2004-2005 Administrative Assistant, Hopes Angels, a non-profit organization
Handle multiple assignments under high pressure and consistently meet tight deadlines. Work directly with the City Manager‘s grant writer to write grants for this organization. Write business plans; network within the community, mentor at-risk individuals.
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