International Commercial Card Product Manager Resumes in US-Utah-Salt Lake City: See Resume

Name:

See Resume

Location:

US-Utah-Salt Lake City

Experience:

10+ yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

International Commercial Card Product Manager

Personal Website:

Objective:

To obtain a dynamic and challenging position to where my skills are utilized to further the objectives of the organization and my own development.

Resume Text:

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Professional Experience

JPMorganChase – Salt Lake City, Utah August 2002-Present
Vice President, Foreign Bank Implementation
· Design bank implementation procedures and operational processes for internal employees and partner banks to follow when servicing multinational customers.
· Created and executed a new partnership alliance contract and service level agreement for all global partner bank relationships.
· Manage all implementations of new partner banks globally. Implementation includes marketing strategy and execution, operational process, technical data integration with our internal and external software applications, client credit analysis and underwriting, etc.
· Train all internal customers on global product capabilities, strategy and the processes & procedures for working with a partner bank.
· Provide client facing sales support on new and existing multinational opportunities.
· Conduct market analysis on the multinational commercial card trends and make recommendations for product enhancements to ensure our competitive position in the global marketplace.
· Lead all technical product development initiatives for global enhancements to customer technology solutions.
Assistant Vice President, International Card Product Manager
· Establish and execute the global commercial card strategy.
· Built global commercial card product through the establishment of partnerships with leading indigenous card providers.
· Conduct market analysis to identify the countries in which card solutions are required, and define the product requirements of each market.
· Direct the evaluation, selection and negotiation with potential partner banks.
· Oversee the ongoing relationship management of all partner banks and assure compliance to contract and service levels.
· Coordinate and direct requirement definitions for both internal and external software applications in support of commercial card customers.
· Provide client facing sales support for multinational corporations considering JPMC as their global card provider.
· Arrange implementation support and coordination between JPMC and our partner banks.
· Completed evaluation, selection and negotiation process with five global banks resulting in our ability to provide support in over 20 countries throughout North America, Europe and Asia.
· Managed an individual who assisted in the implementation of new global customers.

GE Capital Financial - Salt Lake City, Utah September 1998 – August 2002
Travel & Entertainment Card Product Manager
· Set the product development strategy for the travel and entertainment card product.
· Managed the P&L, new product enhancements and product adoption strategy for technology support tools, rewards program, insurance programs, calling card and other travel related benefits included with the card.
· Provided market research and analysis on domestic travel card products and made recommendations to the business on new products or existing product enhancements.
· Led cross-functional teams to plan, develop and implement new card products.
· Defined marketing strategy for travel card products.
· Trained all internal customers on product capabilities and provided sales support for potential customers.
· Attended industry tradeshows to represent the organization’s product capabilities.
Late Stage & Recovery Collections Manager
· Managed a team of 12-15 collections representatives.
· Responsible for credit card collections on all corporate and purchasing accounts 90 days delinquent through charge-off.
· Created strategies with large corporations for joint collection efforts on delinquent employee accounts.
· Managed third party recovery agency for collections beyond charge-off.
· Limited credit losses to less than 1.5% of the total portfolio, exceeding budgeted losses goal both years spent in the position.
· Designed new standard processes for training and development of new employees.
· Coached and trained corporate customers on controlling card delinquencies.
· Responsible for all employee related management including hiring, training, performance coaching, annual evaluations, etc.

Discover Card Financial Services - Salt Lake City, UT June 1994 – September 1998
Late Stage Collections Team Leader
· Managed a team of 12-15 collections representatives.
· Responsible for credit card collections on consumer card products between 60-120 days delinquent.
· Trained new or promoted employees for performance improvement.
· Responsible for all employee related management including hiring, training, performance coaching, annual evaluations, etc.
Collections Team Coach
· Assistant managed a team of 12-15 collection representatives.
· Mentored and trained employees for performance improvement.
Collector
· Responsible for collection of delinquent accounts ranging between 60-180 days delinquent.
· Created calling strategies for increasing contact rates of customers, as well as skip tracing strategies for difficult to reach customers.

Education
Bachelor of Science Degree in Business Management, 2000
University of Phoenix

Awards & Recognition
· “Summit Award” – 1999, GE Capital
Awarded to approximately 10 employees for outstanding performance.
· Consistent Outstanding Results – 1997, Discover Card Services
First place performance among five other teams eight out of twelve months.
· “Excellence Award” – 1995, Discover Card Services
Annual recognition award for outstanding achievement.

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