Technical Writer Resumes in US: sherrie

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Technical Writer Resume

Contact Candidate

Name:

sherrie

Location:

Experience:

10+ yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Technical Writer

Personal Website:

Objective:

Experience – Have a background in the following fields: engineering writing, technical writing, technical training, proposal development and management, functional requirement analysis, process engineering, engineering and customer support, QA/QC. Am looking for a new project or position in either the DFW area or the Houston area.

Resume Text:

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requirements, standards, MML functions, and use cases. Experience also includes performing systems/needs analysis, functional requirement verification, compliance and quality assurance, project management, documentation management, single source development, database design/OA&M, curriculum development, technical workshops and classroom training. Quickly learn new hardware and software technologies.

Work Experience
With the exception of Alcatel, I have been a contractor for the past 10+ years. Project durations have ranged from two months to two years, and in some instances, I agreed to extend the contract or return for another phase.

12/04 – 4/05 Verizon Online/SUN – Engineering Writer (Contractor)
Joint Verizon/Sun project – goal was to migrate approximately 3.5 million users (residential and business) from existing Verizon mail platform (Open Wave) to the SUN JES messaging platform. Responsibilities included documenting/co-writing operations manuals and test cases. An example of the technologies/protocols used on project included: IMAP, POP, SMTP, MSS (Message Store Servers), SSO, MTA, and LDAP. Tasks also included designing document templates and editing content. Work examples include:
·Directory Server Operations Guide
·Access Manager – Delegated Admin Operations Guide
·Message Server Operations Guide

7/04 - 12/04 Cingular – BSS Process Engineer/Writer (Contractor) – Telecom. Project
Responsible for writing and editing standards, requirements, and processes defining MOPs, SOPs, architecture, design modifications, and network performance enhancements for Cingular GSM networks (with BSS subsystems; BSC, MSC, BTS, SGSN). Responsibilities also included interfacing with a diverse range of users and SMEs to extract necessary information. Work examples include:
·BSS MTSO Triggering Guidelines
·Guidelines for Testing BSC Transcoder Devices
·F-Link Augmentation Guidelines
·A-Interface Blocking and Augmentation Guidelines
·Gb Interface Diversification Guidelines
·A Interface Diversification Guidelines
·BSC Rehoming Guidelines
·SGSN Diversification Guidelines
·BTS Rehoming SOP Guidelines
·SGSN Rehoming SOP Guidelines

7/04 - 10/04 FAA – Systems Analyst/Engineering Writer (Contractor)
FAA project involved custom software called ASAP (Aviation Safety/Accident Prevention) designed to enhance the tracking, analysis, and reporting of safety related issues and warnings. Responsibilities included software analysis, writing/editing requirements, working with developers to write design and requirement specifications, and writing/editing user and systems administration manuals. This was a continuation from the previous FAA contract. Used Front Page and RoboHelp to edit existing Web Pages and online help. Work examples include:
·ASAP Reporting System User Guide
·ASAPReporting System Requirements

4/04 - 6/04 Carrius Technologies – Engineer/Writer (Contractor)
Product - Integrated Converged Services Platform – Programmable Voice over IP (VoIP) switching platform. System provided protocol transparency at the API for basic POTS types between ISDN, ISUP, CAS, H.323 and SIP. I was requested to assess the existing documentation suite and make recommendations to enhance the effectiveness and usability of future documentation efforts. This included reviewing technical specifications, API User Guide, Maintenance and Troubleshooting Manual, System Admin/Configuration Manual, and all other support documentation.

8/03- 4/04 - FAA – Systems Analyst/Engineering Writer (Contractor)
FAA project involved custom software called ASAP (Aviation Safety/Accident Prevention), designed to enhance the tracking, analysis and reporting on safety related issues using resources such as Airworthiness Directives (ADs), Accident/Incident Directives (AIDs), Daily Alerts (DAs), NTSB Recommendations, and Service Difficulty Reports (SDRs). Responsibilities included software analysis, writing requirements, working with developers to write and edit design and requirement specifications, writing/editing user and systems administration manuals. Software and supporting documentation was distributed nationally to FAA facilities across America. Responsibilities also included: creating requirement identification and control process, tagging schema, creating documentation control and versioning process, and creating all documentation templates.

3/03 - 5/03 Verizon - Analyst/Writer (Contractor) – RAD API S/W Project
RAD project focusing on API software designed to let customers manage phone calls, calendars, address books, e-mail messages, etc., through voice-based, Client, and URL interfaces. Customers could also send and receive text messages. Responsibilities: Wrote use cases and system requirements gathered from user group and developer sessions and from operating prototype API software. Created documentation templates, requirement tagging schema, and traceability matrices for BRD/SRD mapping. Tasks also included responding to change requests by writing new use cases and requirements for testing.

12/02 - 3/03 Capital One Financial – Analyst/Writer (Contractor)
Transaction Processing Systems Migration Project – RAD Project involved migration of financial institution software from multiple platforms to a single software platform on IBM mainframe (MVS OS/390) via 70 APIs. Project also included upgrade to Shaw Retail and Collections Version 4.5. Responsibilities included assisting with requirement development, performing traceability and architecture verification, and requirement, use case, and design documentation for 70 APIs. Ensured that use cases had been incorporated into requirements (traceability matrix) and API design, and performed network architecture verification for each API. Responsibilities also included development of documentation life cycle process, change control process, templates, versioning schema, and boilerplates.

9/00 - 12/02 Cirrus Logic - Engineering Writer (Contractor) – Telecommuting Project
Supported hardware design/code development team. Used technical specs, code, net lists, and schematics to write/edit programmer guides, hardware manuals, and data sheets for new programmable DSP architectures (with IC peripherals designed for digital media applications. In addition, assisted in verifying pin out and register bit assignments and settings and verifying third party example (and test) C++ code developed for customer use. Project also included development of templates, versioning schema, and boilerplates. Work examples include:
·CS4800 Programmable DSP Programmer’s Guide (for Compressed Digital Audio Apps)
·CS4800 Programmable DSP Hardware Manual (for Compressed Digital Media Apps)
·CS4826 Programmable DSP and CODEC Hardware Manual (for Digital Audio Apps)
·CS48300 Programmable Audio Processor DSP Hardware Manual

7/00 - 12/01 Alcatel - Systems Engineer IV
Wrote requirements for development of Alcatel’s optical cross light (OLX) product line in accordance with Telcordia and ITU standards (included STM16, STM48, OC48, OC192). Defined and wrote MML command parameters, input/output response messages, and requirements for diagnostics, database, cross-connects, equipment, facilities, equipment management, facility management, network architecture and management, protection switching, security, and quality. Performed cross-product multi-platform requirements analysis to standardize requirements used in new optical products developed by Alcatel USA. Co-developed and managed centralized Doors database designed to be single requirements source to HW/SW developers for all optical products. In addition to writing System Requirement Documents (SRDs) for OLX, wrote and edited I/O Manuals, General Requirement Documents (GRDs), and Maintenance Release Documents (MRDs) for multiple Alcatel product lines (e.g., OLX, DEXCS, IMTN). Used multiple CRM platforms (e.g., VAX, UNIX, DEC, PC) to manage customer requests for changes. Tracked, verified, and documented software fixes and new release downloads. Assisted SVT with fix testing and verification.

4/98 - 6/00 Texas Instruments - Group Lead - Engineering Writer/QA (Contractor)
Wireless and 1394 (ASP/MSP) Divisions – Supported hardware design/code development teams. Created and managed new engineering writing group that spanned numerous R&D technologies (e.g., Analog, Mixed Signal, Wireless, Firewire, Data bus). Wrote and edited technical source material, wrote and tested functional processes, and wrote datasheets, user guides, reference manuals, configuration manuals, installation guides, hardware/software manuals, and system admin manuals. Projects included wideband CDMA, GSM analog/digital boards, GPS sensor boards with RF front ends, FireWire, programmable DSP/ARM7 chipsets, programmable FPGAs, digital cameras, wireless hardware emulation boards, API test application procedures, and multi-node ceLynx ES1/C6X DSP hardware and API software. Responsibilities also included post development QA - populating, programming and testing emulation boards and chipsets prior to shipment. Served as technical interface between engineering, documentation, and marketing. Work examples include:
·TMS320 Wireless Hardware Emulation Tool (WHET) Board Hardware Manual (Board was digital platform that included DSP, ARM7, customer programmable FPGA, and peripherals such as PLL, I2C, SPI, Timers)
·TMS320 Digital Baseband Chipset (DSP, FPGA) Reference Manuals
·TMS320 Digital Baseband Peripheral ASIC Reference Manuals
·GPS Prototype Sensor Board User Guide
·GSM Analog/Digital System Development Guide
·CeLynx ES1/TI C6X DSP with Target API Test Application Software (Firewire/1394)

1/98 - 4/98 TRS - Motorola Iridium Satellite Project – Engineering Writer (Contractor)
Worked with software developers on the design of Traffic Reporting System (TRS) collection and reporting software for wireless communications (satellite reception/transmission of cellular calls). Wrote and edited all end user manuals and procedures (user, system administration, configuration management, installation), and assisted in performing systems integration testing. Project also included development of documentation life cycle process, change control process, templates, versioning schema, and boilerplates. Work examples include:
·Objective Systems Integrators (OSI), Iridium, TRS, User Manual
·OSI, Iridium, TRS, System Admin Manual
·OSI, Iridium, TRS, Configuration Manual

5/97 - 1/98 Nortel - Senior Information Developer/Instructor (Contractor)
Senior Curriculum Developer - Projects included: writing classroom curriculum, designing assessment mechanisms, training course trainers. Responsibilities also included writing/editing user manuals and reference manuals, development of document infrastructure, information mapping, and verification of CDMA documentation processes. This included writing, testing, and verification of procedures (hardware and software) and writing and testing of command line interface scripts. Worked with developers, marketing staff, and customers. Work examples included:
·800/1900 BSC Maint and Troubleshooting Guide
·800/1900 BTS Maint and Troubleshooting Guide
·800 and 1900 BSM Ops, Admin, and Maint Guide
·BSC Theory and Operations Handbook
·800 BTS Theory and Operations Handbook
·BSM Users Guide - CLI and GUI
·CDMA Course-Base Station Manager Navigation
·CDMA Course-Base Station Controller
·CDMA Course-Base Station Manager

4/96 - 4/97 BPF Inc - Proposal Manager (Contractor)
Projects included: tracking RFPs, technical coordination of R&D team, writing proposals, business analysis, cost analysis, resource determination, competitor analysis, writing policies, procedures, and requirements.

7/95 – 4/96 Dynamic Staffing - Analyst (Contractor)
Projects included: performing business analysis and development, designing HR application forms, designing and building online applicant tracking system using Filemaker Pro.

5/94 - 5/95 URD/Federal Environ. Svs - Assoc. Dir, Marketing & Business Develop. (Contract)
Researched, developed and wrote technical proposals, prospectuses, white papers, marketing materials and technical to non-technical translations. Served as technical liaison between scientific staff, marketing staff, and investors. Conducted technical patent reviews, competitor and investment research and analysis, project planning, performance tracking and reporting. Conducted new investor technical presentations. Reported to Board of Directors.

6/89 - 5/94 Super Collider - Deputy Director, Education Office/Applications Physicist
Created and managed dozens of technology transfer and training programs. Initiatives were international (all 50 states and 7 foreign countries) and included workshops, interactive software, videos, manuals and curriculum. Responsible for program funding development. This included tracking funding sources and writing proposals. Served as interface and technical translator between technical divisions and public relations/political affairs offices. Served on dozens of international, national, and state task forces/ committees for technical education and training. Gave hundreds of presentations and workshops. Responsibilities also included high-level program reviews, annual presentations to Senate/Congressional/ Corporate CEOs, writing technology transfer documentation (topics ranged from superconductivity to particle accelerators and detectors), and ensuring federal QA/QC mandates. All documentation and training projects required development of life cycle processes, change control processes, templates, versioning schema, boilerplate information, and all other tasks inherent to documentation and training product rollout.

1987 - 89 Houston Advanced Research Center – Technical Proposal Manager
Identified potential business and academic partnerships for funding and research purposes, and wrote technical R&D proposals (compact linear accelerators, magnetic resonance imaging, positron emission tomography imaging, particle detectors). Developed operating plan/budget, developed and presented high level program reviews and technical/fiscal progress reports. Created documentation life cycle processes, change control processes, templates, versioning schema, boilerplate information, and all other tasks related to documentation and proposal management. Performed QA/QC.

1985 - 1987 Sam Houston State University
Physics Lecturer
Taught college physics and was responsible for all aspects of the lecture and lab courses taught. This included determination of course and instruction (included development and presentation of demonstrations and lab projects including technical processes and procedures), and grade assignments.

Researcher
State funded research project designed to study unusual electro-optical properties in semi-conducting materials. Research focused on neutron transmutation doped Gallium Arsenide. The findings were unique and resulted in national publication of five scientific articles.

1981 – 1983 – Hallstin Publishing – Editor/Writer/Designer/Photographer
Cable Television Guide – designed and created advertisements (from graphics to typesetting), wrote articles of interest, worked as photographer, determined page layouts/design, created page layouts, assisted printer with print touchups.

1974 – 1977 – US Navy – E5 – CTA
Fort Meade Maryland – Public Affairs. Responsibilities included serving as Co-Editor/Writer/ Photographer of Command Newspaper (Anchor Watch) and Event coordinator. Events ranged from retirement ceremonies to dignitary visits. Responsibilities on newspaper included writing feature articles, taking event photos, editing articles, determining edition content and layout, creating layout.

Publications
In addition to use case and requirements documents, I have written or co-written dozens of other technical publications and documents. Examples of this include:
·Electron Paramagnetic Resonance of Isolated AsGa Antisite Defect in Neutron Transmutation Doped Semi-Insulating GaAs
·EPR Spectrometer-Personal Computer Interfacing and Software
·EPR of Neutron Transmutation Doped GaAs
·Photoquenching of EPR in Neutron Transmutation Doped GaAs
·EPR of AsGa Antisite Defect in Neutron Transmutation Doped GaAs
·Introduction to Particle Physics/Particle Accelerators and Detectors
·Basic Principles of Particle Accelerators
·Basic Elements of Superconductivity
·High Vacuum (HV) Technology
·Radiation and Safety
·Liquid Nitrogen Safety and Cryogenics
·Electricity and Magnetism, Training Manual for Science Educators
·The SSC Adventure, interactive software and curriculum manual

Education
M.S. Physics - minor in Mathematics
B.S. Physics - minors in Mathematics, Chemistry, and nearly a second degree in English

Additional Information
Languages/HW/OS - Basic, PASCAL, UNIX, PC, Macintosh, Windows 95, 98, 2000, 2003, NT, Millennium. Worked with developers on Pearl, C++, SQL, Oracle, Visual Basic, and Java projects. Note: I do not program.

SW/DB - Numerous (e.g., FrameMaker, Interleaf, Microsoft Word, Microsoft Project, Access, Excel, Power Point, Adobe Illustrator, SnagIt, Acrobat, Doors, Visio, Outlook, PowerBuilder, Quark Xpress, Filemaker Pro, FoxPro, Lotus, Word Perfect, RoboHelp, Front Page, Dream Weaver, Clear Case.

Telecom: CDMA, TDM, VoIP, H.323, SIP, PSTN, H.711, BTS, BTM, BSC, MSC, SONET, SDH, GPS, GSM, NNI, UNI, Wireless, Fiber Optics, Optical Cross-Connect, Crosslight, Facilities, Provisioning, Diagnostics, DWDM, ITUT, G709, Bellcore (Telcordia), requirements, TL1 commands, ATM, MML.

Additional HW/SW – SUN JES Messaging,TPS, SMS, CRM, ARM, DSP, FPGA, Peripheral IC (e.g., SPI, I2C, PLL, GPIO, TIMER, SAI, DAI, EMI), ASICs, Digital/Analog EVMs, TI ARM (code development, debugging, and emulation tools), DSP (simulator, debugger), XDS510/ JTAG Controller, and RF toolkit tools. In addition, have used numerous TI developed SW ranging from User API interface for ceLynx device configuration, to debuggers and Flash/RAM programs. Contact 469-222-2877.

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