Vice President Resumes in US-New Jersey: Jeff

Vice President Resume

Contact Candidate

Name:

Jeff

Location:

US-New Jersey

Experience:

10+ yrs

Most Recent Job Title:

Vice President

Objective:

expand career opportunites

Resume Text:

.....Begin Resume Preview.....

s on diverse challenges and then successfully leading the corrective action plans. Skilled negotiator with the ability to combine broad based technical knowledge and planning abilities to optimize results. Core management competencies include:

• Business Development • Strategic & Operational Planning

• Strategic Partnerships & JV’s • Market Analysis & Development

• Quality Improvement • Business Process Management

• Customer Care Operations

• Profit and Loss Management • Financial & Budget Management

• International Customer Relations

• Start-up Operations • Major Account Technical Management

Bachelors of Science - Marketing – Monmouth University

CAREER PROGRESSION

Collective Infrastructure Technology (New York, New York) 2/05 to Present

Vice President

Senior Marketing Executive with the responsibility for all sales, marketing, and strategic partnership for the company. Managed all company resources in the development and delivery of the 2005 plan. Responsible for the seamless integration of 2 sister companies. Developed a comprehensive marketing and business development campaign.

• Overcame previous management failure to develop and implement 10 domestic strategic alliances.

• Responsible for the company’s profit and loss.

• Facilitate the development and implementation of product/ service/ program deployment strategies.

• Act as executive customer advocate between client and internal functional experts communicating client

Requirements and obtaining client approvals on project plans.

• Provide direct management for Finance, Sales and Operations management.

• Analyzed and currently negotiating client contracts worth $40M annualized.

• Responsible for management of a newly formed joint venture with a leading CRM provider.

Teleplan Associates Inc. (New York, New York) 8/03 to 2/05

Managing Director

Senior Executive with the responsibility for the business development, customer relationship management, and program management for the company. Assisted in the delopement and roll out of the 2004 marketing plan which captured $5M of new business, and $2M of add-on business.

• Responsible for all Client RFI’s and RFP’s responses, and associated presentations/ negotiations.

• Act as single point of contact for the bid management functions within the company.

• Responsible for all projects and project management staff.

• Responsible for client process review, and re-engineering functions.

• Identify inter-functional impact of client customer satisfaction requirements.

• Develop economic models for existing and new business initiatives.

Jeffrey C. Hogan, Continued

Global Crossing Ltd. (HDQT, Bermuda & Madison, NJ) 11/99 to 8/03

Vice President – Global Customer Service Delivery

Senior Executive with the responsibility for the Global Customer Service, Project Management, Managed Services, Product Development & Delivery, and Executive Customer Relations.

• Managed an international staff of 410 who were responsible for all Global Customer Service Delivery.

• Responsible for all third party management/ Bid Management (AT&T, XO, Comcast, Verizon, Telmex, France Telecom, QWEST, BT, NTT) Each service order required a minimum of 3 competitive bids.

• Surpassed all internal metrics for customer service delivery. Increased the year-to-date on-time performance rate to 97% from 53%

• Implemented (SDAC) Service Delivery Advisory Council with peer organizations in Network Operations, Engineering, Technical Support, Product Management, and Sales

Director – Global Customer Service Engineering (Madison)

• Responsible for the design, provisioning, and testing of all International Private Lines (IPL) and Indefeasible Rights of Use (IRU) services. In 2001 these services accounted for $2.3B revenue.

• Negotiate and implemented interface agreements/MSA with country specific providers.

• Staffed, trained, and managed three individual design/testing teams in Madison, NJ; London, England; and Glasgow, Scotland.

• Worked with Sales, Marketing, and Service Delivery teams in the customer pre-sale service process. Determined configuration costs and equipment availability for standard and non-standard arrangements.

AT&T (Formally Teleport Communications Group) 12/98 to 11/99

District Manager – Account Management/Technical Support/ Business Analysis

• Evaluated AT&T ACCU-Ring service requests received from Global Markets nationwide. For each request, gathered information to create a Sonet ring design, establish competitive pricing, and determine method of implementation. 1999 YTD sold full term revenue of $38M.

• Managed all day-to-day sales and technical related issues to ensure a smooth transition of TCG to AT&T. Areas of responsibility included capacity planning, government accounts, ACCU-Rings, Network Validation Testing, technical consulting, and business forecasting

• Researched equipment capacity to determine if facilities were available or augmentation was required. Worked closely with senior management to gather information needed to analyze each sales request from AT&T. Prepared business cases to determine financial impact to TCG.

Director – Carrier Relations, Teleport Communications Group) 1/97-12/98

• Responsible for the enforcement of the Interconnection Agreement between TCG and Bell Atlantic to ensure that practices such as trunk and private line performance, tandem and end-office capacities, and overall circuit integrity were followed.

• Formed and managed teams which compiled data for case files to be used by Regulatory and outside counsel for formal complaint with the NYPSC concerning ISDN availability in LATA 132. and collocation availability in LATA 128.

• Saved TCG $1.2M in collocation costs by challenging BA’s space conditioning estimate.

Senior Manager - Technical Sales Support (AT&T Account) 9/95 - 1/97

Manager – National Account Engineering Manager 9/94 - 9/95

Project Manager –Network Upgrade 6/93 - 9/94

Supervisor – Equipment Installations 5/92 - 6/93

Outside Plant Engineer/ Construction 3/91 - 5/92

KEPTEL Inc., Tinton Falls, NJ – Logistics/ Operations 1986 - 1991

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