Customer Service Manager Resumes in US-Illinois-Chicago: Nadine

Customer Service Manager Resume

Contact Candidate

Name:

Nadine

Location:

US-Illinois-Chicago

Experience:

10+ yrs

Most Recent Job Title:

Customer Service Manager

Objective:

Dear Perspective Employer,

I am interested in exploring the possibility of joining your organization. Please find my resume enclosed; it will furnish you with information relative to my education, experience and abilities. Excellent reference and any additional information you require are available at your request.

As my resume indicates, I have extensive experience which has developed me as a well rounded professional. I am well aware of the value of teamwork and pride myself on my ability to foster a cooperative working environment. I excel in setting priorities and utilizing resources to ensure the completion of complex projects on time. I am committed to the highest productivity standards. I would like to apply my talents and skills to a position with your form.

I can offer you the following qualifications:

„X Excellent communicative and interpersonal skills in working with individuals of diverse backgrounds.
„X The ability to recognize potential problems, evaluate alternative and implement positive solutions.
„X Exceptional organizational skills, combined with the ability to adapt to new challenges.

Realizing that this summary cannot fully communicate the benefits I can provide your company, I would appreciate the opportunity to speak with your personally.

I thank you for your consideration and look forward to your reply.

Sincerely,

Nadine President

Resume Text:

.....Begin Resume Preview.....

property for sell and find buyers to purchase property. Act as an agent

For buyers who are looking to purchase property. Get the customers pre-qualified and find properties in the price range they are approved for. Act as a consultant for clients interested in purchasing or selling property.

2000-2004 AT&T Customer Service Manager ¡V Customer Service Manager own the service relationship

across all services for their assigned customers. Performs measurements which include customer

satisfaction, sales client satisfaction and key metrics of their assigned customers.

• Setting customer expectations throughout service delivery

• Ordering & Billing

• Stewardship reports

• Project coordination

1998-2000 AT&T Customer Sales Support Specialist ¡V Supported Account Team on a National Account.

Worked with accounts SDN Software Defined Network and toll free services.

• Managed a national account that billed $5 million a year

• Worked large projects in timely fashion and continued outputting small projects.

• Maintained a good relationship with account team.

• Negotiated services with the customer

1995-1998 AT&T Business Account Associates ¡V Sold AT&T products and network services to business

customers by telephone. Worked on a commission plan. Handled select customer accounts

based on monthly revenues.

• Met monthly sales, 175% plus

• Database management

• Efficient use of internet and intranet

• Build good relations with my customers

1989-1995 AT*T Sales Specialist Aftermarket Customer Negotiation ¡V sold equipment, maintenance

contracts to business customers. Ordered aftermarket phone equipment for customers. Sent referrals to Account Executives for new business sales. Outbound telemarketing. Sold aftermarket phone systems and renewed leases. Coordinated Account Executives sales packages for large system installations with System Consultant and Foreman.

• Developed and trained 30 people on customer service database management and placing

Orders

• Lead in aftermarket sales commendation

• Multitasking skills

• Coordinated installation of large systems

• Built great report with all team players

• Handled irate customers without turnovers

1986-1989 AT&T Communications Network Services ¡V Worked on special projects to correct billing on

AT&T circuits. Prepared the budget for the branch. Submitted payroll for the branch. Typed reports and graphs in excel that went out to management on a weekly basis. Trained to design circuits and get facilities for circuits going in.

1984-1986 AT&T Service Representative ¡V Large Business Accounts. Negotiated orders for customers

additions, changes and programming on systems. Outbound sales, objective to sell (21) phone systems (10) lease-in-place per month. Also made customer premise visits and demons of systems as needed.

• Met sales objectives

• Overlapping skills for customer service and database management

1981-1984 Illinois Bell Service Rep ¡V Centralized Operation Group ¡V Installed central office lines, tie lines,

WATS. Private lines for CPE (Customer Provided Equipment) customers. Implemented orders with all departments involved.

1978-1981 Illinois Bell Service Rep ¡V Serviced large business accounts, Centrex, dimension, PBX with

Adding lines, circuits, phones, special program changes and billing.

1977-1978 Illinois Bell ¡V Word Processing ¡V Worked with IBM and AB Dick equipment. Skilled typist

105 wpm. Typed manuscripts and letters for intracompany.

EDUCATION: University of Illinois ¡V Chicago Circle 1977 (Business)

Loop College ¡V 1978 (Business)

Chicago State University ¡V 1996 (Accounting)

College of Dupage ¡V 1997-1998 (Electronics course)

Aims College ¡V Telecommunications certificate

Triton College ¡V 2003 (Real Estate Licensing)

TECHNICAL SKILLS- Microsoft Word, Outlook, Excel, PowerPoint, Lotus 123, Computer literate.

A job posting is required to veiw full resumes.
Click here to post a job now.

LUCKYDOGJOBS

Value, Talent, Results