Customer Service Representative Resumes in US: Tachelle

Customer Service Representative Resume

Contact Candidate

Name:

Tachelle

Location:

Experience:

1-3 yrs

Most Recent Job Title:

Customer Service Representative

Objective:

Tachelle Singleton
823 Bisson Avenue, Akron, OH 44307 (330)252-8722 tachelleblessed@yahoo.com

Dear Sir/Madam:

I am an Administrative/Clerical Worker with over four years of expertise in Customer Service. I have intermediate experience with MS Word and Excel. I also have over 6 years of data entry experience, with 9,000+ ksh. I am able to type 60+ wpm, as seen in a copy of my typing test results provided below. I have a solid clerical record in administration within diverse organizations. I am applying to your company regarding the position that I saw on www.luckydogjobs.com.

I thrive on challenge and drive positive change. Please consider:

· Assisted with the creation of mail merging overpayment letters through Word and an Access database so that letters wouldn’t be typed manually anymore.

· Created a comprehensive Dental training manual in MS Word.

· The core trainer at SummaCare Insurance Company for employees processing Dental claims.

I am seeking to contribute to an organization in one of the following areas: ADMINISTRATIVE ASSISTANT, WORD PROCESSOR, DATA ENTRY SPECIALIST, CUSTOMER SERVICE REPRESENTATIVE, SECRETARY, or other Administrative Personnel. I currently reside in the Akron, OH area, and am looking for work at home/telecommuting employment full time or partially.

I have a home computer equipped with the following: Windows XP Professional; 512 MB RAM; Office XP 2000, including Publisher and FrontPage; Lexmark X1270 All-in-One series printer; and AT&T Yahoo! DSL Internet service. I have Yahoo! Messenger IM service, if needed.

My ability to organize, optimize profitability, productivity, quality, and safety through the best practices would be a strong asset to any company. Accompanying this letter is a copy of typing test results, enclosed below. Please review at your earliest convenience, and then contact me to discuss how I may contribute to your success.

Sincerely,

Tachelle R. Singleton

Dear Tachelle Singleton,

Thank you for assessing your typing skills at TypingTest.com -
welcome back any time!

TYPING TEST RESULTS
Here are your full test results:
- Test Name: The Wonderful Wizard of OZ
- Date: 2007-04-28 11:12
- Test Time: 02:00
- Gross Speed: 69 WPM
- Errors: 3
- Accuracy: 97%
- NET SPEED: 68 WPM

Resume Text:

.....Begin Resume Preview.....

Verified member and doctors’ ID numbers; Verify ICD-9 and HCPT codes are accurate; Verified charges and report any fraudulent claims; Entered Dental Claims; Process and mail overpayment letters; Posted weekly refund requests on an Excel log; Posted member/group checks to appropriate account and verify invoices (A/R); Entered/Termed member applications

07/03-12/05: Word Processor/Customer Service Representative

Old Republic Title Insurance

Entered and assign orders to examiners; Obtained tax, deed and mortgage documents through NETR-Online; Assisted with Order Entry; Assisted with incoming customer service calls daily; Contacted examiners for additional information; Assisted with typing Policy reports on an as needed basis: Turned in daily production logs; Typed Property reports

08/01-12/02: Data Entry Clerk/LabCare

Barberton Citizens Hospital

Opened and scanned specimens into the Hospital Information System; Entered laboratory procedures and orders into the system; Assisted Laboratory Personnel ensure orders were correct; Filed requisitions in order for the current day

Tachelle Singleton page 2.

07/98-02/00 Unit Clerk

Akron General Medical Center

Entered Physicians' orders into the Hospital Information System; Answered incoming phone calls; Scheduled appointments for consultations and surgeries; Distributed and filed mail; Assisted staff and co-workers daily as requested

05/98-06/98: Externship

People's Medical Center

Prepared patients for all medical exams and recorded basic vital signs; Assisted with physical exams of patients; Scheduled appointments and verified insurance coverage; Phoned in prescriptions; Administered injections and performed phlebotomy; Recorded all information in patients' charts

07/95-05/98: Dietary Aide

Rockynol Retirement Home

Supervised co-workers during Supervisors’ absences; Ensured that residents were properly cared for by staff; Prepared and distributed food accordingly

06/94-08/94: File Clerk

Summit county Department of Human Services

Filed client records electronically/manually by color-coding; Screened client files via the computer; Sorted, purged and prepared old client records to be destroyed

Volunteer Work:

Akron General Medical Center, Akron, OH 44307

September, 1993-May, 1994

Conversed with and read to patients; Assisted Physicians and nurses in the emergency room; Transported lab specimens to the laboratory; Picked up medications from the pharmacy; Prepared examination rooms when not in use; Escorted patients to examination rooms; Prepared patient charts

TECHNICAL SKILLS:

Data Entry (10-13,000 ksh); Word Processing; Typing 65+ wpm; Customer Service 4+ yrs; Windows XP, ME, 98 & 95; Microsoft Word, Excel, Outlook & Outlook Express; some experience with Access, PowerPoint, FrontPage, and Publisher; Adobe Acrobat 8.1, Adobe Photoshop; 7 yrs. Internet experience; Medical Terminology; Land Title Institute Course 1; Real Estate/Mortgage Title School

REFERENCES: Available upon request

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