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Marisa
US-Connecticut-Hartford
1-3 yrs
National Account Manger
I am a seasoned national account manager with twenty years of insurance experience. I am experienced in risk analysis, budgeting, auditing and rating. I have demonstrated strengths in project management, communications and marketing. I am a dedicated, hard-working and detail-oriented professional with ability to work independently and as an effective team member
their office
Anticipate agency needs in order to grow their business
Provide technical and administrative leadership in order to help my client achieve their goals.
L.H. Brenner Inc. New Haven, CT 2004-2007
Personal Lines Manager
Managed unit of five customer service representatives that are responsible for new business, sales and the remarketing of current clients.
Remarket current book of business for commercial customers.
Train new csrs with current companies guidelines and products.
Conduct quality audits within the department to maintain a 98% error free ratio.
Develop and maintain a relationship with company underwriters and marketing representatives.
Evaluate loss ratio per company
Develop and implement a sales strategy for the staff.
Response Insurance (CL&C), Meriden, CT 1997 – 2003 Underwriting Supervisor
Managed a unit of five underwriters and support staff that assessed exposure of new and renewal business.
Resolved insurance department complaints throughout 48 states.
Trained new underwriters to implement new guidelines and procedures.
Conducted audits across department lines to assure quality products throughout the organization
Developed and implemented renewal questionnaire for Umbrella rating review resulting in improved data for more accurate pricing.
Developed and implemented internal procedures across company lines that resulted in obtaining appropriate underwriting information.
Responsible for authorizing reissues and reinstatements for existing clients that increased retention.
Analyzed canceled policy data to identify attrition characteristics resulting in accurate conservation information about lost business.
Hollis D. Segur, Waterbury, CT 1993 – 1996
Customer Service Representative
Serviced and wrote home, auto and umbrella policies.
Participated on team that developed an account review questionnaire that improved customer retention.
The Hartford Financial Insurance Group, Southington CT 1987 – 1993
Sales Advisor
Provided quotes to prospects resulting in policy sales that consistently met or exceeded department goals.
EDUCATION AS, Business Administration/Management, Naugatuck Community Valley College, Waterbury, CT 1987
TECHNICAL SKILLS
Microsoft Excel Microsoft Access Microsoft Word
LICENSES:
Property and Casualty License for Connecticut
CERTIFICATIONS:
Certificate in General Insurance
Languages:
Fluent in Italian
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