Virtual Service Rep Resumes in US-Iowa: Angela

Virtual Service Rep Resume

Contact Candidate

Name:

Angela

Location:

US-Iowa

Experience:

10+ yrs

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Virtual Service Rep

Personal Website:

Objective:

I am interested in Data Entry/Typist

I have 11 years extensive experience in: Data Entry, Order Entry, Customer Service, Telemarketing, Inbound, Outbound, Sales, Surveys, I have experience in training, quality control & management. For the past 4 years I have worked from my home office. I have excellent computer and typing skills, the abilities to manage myself, follow directions, research & multi-task.
I use my home office computer with high speed Internet access & a valid email address. I am looking for a change.

Please see attached resume.

Thank you,
Angie Mello
angiemello@mchsi.com

Resume Text:

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for all south east Iowa/north west Illinois advertising
 Maintained all existing advertising accounts
 Built and maintained new advertising accounts
 Assisted weekly sales goals, tracking and reporting of daily call goals & weekly commission goals
 Assisted team meetings, sales training & customer relations
2001- 2004 Riverside Distributors Iowa Falls, IA
Trainer, Quality Control and Supply Buyer
 Responsible for ensuring accuracy, quality & system knowledge for all customer facing representatives
 Trained new & existing representatives on company policies, procedures and updated sales tactics
 Monitored all inbound & outbound staff, report call handling and provide coaching/feedback on performance
 Maintained monthly recognition program which is based on call handling, quality and sales performance
 Assisted with development of inbound call routing system and the development of scripting and routing perimeters
 Managed weekly sales promotions; tracking and reporting of weekly incentive/commission programs, conducted weekly/monthly team meetings, sales training and customer relations
 Supervisor Sales Associate
 Responsible for supply purchases and invoicing

2001 Great Plains Tele-Services Iowa Falls, IA
Trainer and Floor Supervisor
• Implemented and conducted sales training & company procedures for new & existing employees
• Managed 15 sales representatives
• Responsible for ensuring accuracy, quality and system knowledge for all sales staff
• Responsible for outbound scripting and sales strategies
• Maintained daily/weekly sales performance based on call handling, quality and sales goals
• Supervisor Sales associate
2001 Great Plains Tele-Services Iowa Falls, IA
Trainer and Floor Supervisor
• Implemented and conducted sales training & company procedures for new & existing employees
• Managed 15 sales representatives
• Responsible for ensuring accuracy, quality and system knowledge for all sales staff
• Responsible for outbound scripting and sales strategies
• Maintained daily/weekly sales performance based on call handling, quality and sales goals
• Supervisor Sales associate
1997 – 1999 Access Direct Ames, IA
Telephone Sales Associate
 Telephone and Sales Associate
 Conducted sales and surveys via telephone

1996 – 1997 RTI Radcliffe, IA
Telephone Sales associate and Quality Control
 Telephone sales and Customer Service Associate
 Conducted sales and surveys via telephone
 Responsible for accuracy and quality for all representatives
Summary of qualifications

 Strong sales background, customer relations, coaching, organizational and switchboard phone skills
 Keyboard and ten key skills/Microsoft applications
Education 1992- 1994 Ellsworth Community College Iowa Falls, IA
AA Degree
 Human Services 2 year certificate
 Accounting I tutor
 Vocational skills specialist intern leading to full time position
Reference: Upon request

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