Customer Service Representative Resumes in US-Rhode Island: Jennifer

Customer Service Representative Resume

Contact Candidate

Name:

Jennifer

Location:

US-Rhode Island

Experience:

1-3 yrs

Most Recent Job Title:

Customer Service Representative

Objective:

Seeking to gain a challening and rewarding position within the service industry.

Resume Text:

.....Begin Resume Preview.....

stomers and received all inbound calls from

customers.

6/20/04-8/5/04

Family Resources Community Action

Woonsocket, RI

Project Supervisor

* Responsible for coordinating a grant funded youth oriented

entrepreneurial project.

* Responsibilities for this position included recruiting

local vendors and teaching inner city youth effective business and

communication skills.

*Reason for leaving: Grant Funding ended in August 2004.

8/2002-7/2003

Team Supervisor

The Trudeau Memorial Center

Warwick, RI

* Managed the daily operational needs of an independent living

facility for adults with developmental disabilities.

* Performed direct care services to the consumers of the

program.

* Supervised 10-12 direct care staff assigned to the

program.

* Recruited new staff for program

* Did weekly payroll for program

* Wrote individual support plans, adhering to JCAHO

regulations,

and presented these plans to the team.

*Reason for leaving change in company structure.

8/2000-1/2002

Amego, Inc.

Program Coordinator

Mansfield, MA

* Responsible for daily operational needs of a

residence which included direct care staff and adults with

developmental

disabilities living a group home facility.

* Responsible for recruiting, payroll, data entry, writing

individual support plans, and presenting plans to the team.

* Performed direct care to the consumers of the program

* Ensured that performance appraisals, adequate staffing

ratios and services were delivered to the consumers

* Maintained daily contact with family/guardians of consumers

to

ensure satisfaction

*Reason for leaving school.

3/1997-2/2000

The ARC of Northern RI

Woonsocket, RI

Psychology Assistant/Direct Support Staff

* Planned consumer driven programs which included

individualized

activities, and were developmentally age appropriate as well as

intellectually and inter-personally stimulating.

* Provided consultation and instruction to program staff to

ensure provision of regularly scheduled community inclusion

opportunities.

* In charge of payroll, data entry, writing individual support

plans, presenting support plans

to the team and the recruitment of staff members.

* Worked hand in hand with agency psychologist to ensure

programs met the needs of the clients

Direct Support Staff The ARC of Northern RI

Woonsocket, RI

* The position required me to assist developmentally disabled

clients with day-to day treatment, care, and daily living skills within

a residential setting.

*Reason for leaving job offer.

Skills:

Ability to use Sign Language

Ability to type 50+ WPM

Microsoft Word

Word Perfect

Excel

Education:

Rhode Island College

BA in Psychology

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