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Jeffry
US-Colorado-Boulder/Fort Collins
5-10 yrs
Yes
Yes
General Sales Manager
Store Manager for retail business, would like to grow to District and or Area Manager
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y’s
General Sales Manager, July 2006 to January 2008
Cherry Creek, Denver, CO - Men’s family of business. Sold $12M, 2006 season. Areas of responsibility includes: tailored clothing, sportswear, men’s collections, men’s basic and dress furnishings, and young men’s area. Hire, train and support staff of 35 full-time, part-time and seasonal employees. As Store Credit Ambassador, coach all departments, currently achieved 273% credit card goal. Lead manager on storewide customer service issues. Participate in the hiring and training of sales associates storewide. Executive team member guiding the successful conversion from May Company to Federated systems and merchandising. Conduct storewide meetings. Key holder. Report to Store Manager.
Area Sales Manager,
Foley’s Department Store, Nov. 1999 to Sept. 2006
Cherry Creek, Denver, CO - Men’s Furnishings and Suits: represents $8.5M annually. Directed the activities of 18 full and part-time associates. Managed storewide customer service issues; hired and trained store associates; conducted storewide morning sales rallies; key-holder, reported to Store Manager.
Ranked #1 in Sales nationally - Men’s Furnishings
Consistently exceed sales plans
Consistently exceed credit card goals
Cherry Creek, Denver, CO - Children’s and Women’s Intimate Apparel: represents $5.5 million in annual sales. Directed the activities of 10 full time and part-time staff.
Consistently met seasonal sale plans
Children’s: improved merchandise display standards
Women’s Intimate Apparel: instituted new policies/procedures to reduce shortage.
Consistently high customer service scores.
Southglenn, Littleton, CO - Men’s Collections, Sportswear, Shoes: supervise and direct 15-20 people and activities. This area of responsibility represents $4.3M annually
Area Sales Manager of the Month, two consecutive months
Exceeded annual sales plan by 3% ($67k)
Charge applications exceeded annual plan by 9%
Customer service score: 93.8%.
Manager-in-Training - Foley’s Department Store, March 1998 to November 1999
Park Meadows, Englewood, CO - Men’s Collections: directed the sales and personnel activities of 10-15 people for all aspects of Men’s Collections. Excelled in sales, credit card solicitations and customer service. Also managed sales staff and all department activities of Crystal, Fine China and Tabletop. Completed Executive Management Training Course. Promoted.
Sales Associate, Foley’s - Park Meadows, Oct. 1997 to Mar. 1998
Sales Associate
Radio Shack, Parker, CO
July 1996 to September 1997
Responsible sales position focused on customer service. Familiarity with full range of electronics: televisions, computers, stereo equipment, small electronics and a wide range of associated stock. Duties included responsibility for store opening, closing, inventory control.
Senior Mediator
Cook and Thomas Mediation and Conflict Resolution
1990 to present
Served as a contract Senior Mediator for the City and County of Denver, including internal city departmental issues and multi-party conflicts for the community at large. Mediated in the Face-to- Face Victim/offender Program, Arapahoe County, CO., mediating face-to-face resolution and restitution between victims and first-time youthful offender.
EDUCATION
Macy’s Executive Training Program; includes sales, service and associate retention courses.
Quarterly Customer Service Training Updates, Foley’s Executive Program
Foley’s Executive Training Program, 2000
University of Denver: two-year certificate program in arbitration, dispute resolution.
Community College of Denver - Coursework with business emphasis
University of Colorado/Denver - Seminar: Mediation, Arbitration, Negotiation in Legal Practices.
Platt College Business Computer Courses.
Metropolitan Community College, Minneapolis, MN, coursework with business emphasis.
PROFESSIONAL AFFILIATIONS
Board of Directors, Smart Justice, a non-profit advocate for alternatives to litigation.
Denver Bar Association Legal Fee Arbitration committee, 1994 to 2005.
Colorado Council of Mediators and Mediation Organizations, Board of Directors 1992-95.
President of Board of Directors 1995-1994.
Colorado Film & Video Association: President, Board of directors, 1990 and 1991;
Industry and Government Liaison, 1988, 1989.
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