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virtual customer service rep Resume
virtual customer service rep Resume
virtual customer service rep Resume
virtual customer service rep Resume
Joseph
US-Illinois-Chicago
10+ yrs
No
Yes
Owner / General Manager
A management position focused on increasing company profitability and shareholder value while enhancing overall corporate image.
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· Production Schedule Development ~ Quality Control ~ Customer Service / Satisfaction
· Purchasing ~ Estimating ~ Contract Negotiations ~ Policy Formulation / Implementation
ACCOMPLISHMENTS
· Increased customer satisfaction referrals reducing need for advertising by 30%, resulting in $5,000 yearly cost savings.
· Achieved accelerated production schedule advancing projected sales by 4% and increasing project quarterly profits by $12,000.
· Exceeded budget goals for cost management increasing profits by $3,000 per unit manufactured.
· Created and implemented sales pricing model based on costs increasing overall division sales by 8% or $2,500 per unit.
· Implemented new automated system of project reporting resulting in the
· Aided in the development and testing of a computer program for cost and schedule tracking system which increased overall gross profits by 3%, $50,000 annually.
· Negotiated the settlement of a fire casualty at a value 60% higher than owner expectations.
· Managed cash flow and financial obligations minimizing costs and increasing return on equity.
· Developed local community contacts at various building departments decreasing project review times by 10% and accelerating production time by same amount.
· Increased annual sales to $600,000 from $200,000 within 3 years by increasing customer recognition, satisfaction and referrals.
· Developed strong contractor relationships, which decreased budgets by 2%.
· Automated construction draw payout system decreasing compilation time and manpower by 25% resulting in $40,000 cost savings.
· Reduced overall construction costs 2% by blueprint reviews and revisions.
· Reduced budget vs. cost variances by 4% utilizing complete and concise contracting.
· Utilized all contract and estimating experience to reduce construction costs variances by 3%.
· Accelerated schedule for construction trades increasing cash flow by 6%.
· Formatted new land development budget system increasing profits by 3%.
PROFESSIONAL EXPERIENCE
1999-2007 J. Ciraulo & Sons Construction, Inc. ~ Downers Grove, IL
Owner/General Manager
· Developed new home improvement company.
· Created project sales presentation including follow-up procedures.
· Managed all production including manpower requirements.
· Performed all financial reporting aspects, including P & L review reducing overhead costs by 2%.
· Achieved on-time production and automated ordering increasing projected cash flow by 4%.
1999-1999 Kennedy Homes ~ South Barrington, IL
Project Manager
· Created and implemented start-up procedures for new home subdivision.
· Initial community setup of sales and construction offices.
· Site management of all construction trades, including all scheduling and manpower requirements.
· Maintenance of quality construction standards required by all trades.
1996-1999 Terrestris Development ~ Oak Brook, IL
Project Manager
· Reduced schedule time by 5% for construction of semi-custom home subdivision.
· Increased customer satisfaction by 20% by regulating quality standards for construction.
· Achieved goals for completion of homes increasing cash flow by 10%.
· Development of strong contractor relationships increased overall quality levels.
Contracts / Purchasing Manager
· Responsible for estimating and contract negotiations for all home building subdivisions.
· Review and compile specifications for all trades.
· Blueprint review and design development.
· Liaison between upper management and sales and construction divisions.
1995-1996 Montalbano Homes ~ Oak Brook, IL
Project Manager
· Gained specialized knowledge in all aspects of project management with on the job training.
· Managed all site staff including construction subcontractor manpower.
· Manager of staff for construction payout division.
· Compiled all accumulated construction costs on a project basis.
· Managed project construction loans and subcontractor payouts.
EDUCATION
Northern Illinois University ~ DeKalb, IL
· B.S. in Finance
· Minor in Economics
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