Collections Manager Resumes in US-Texas-Dallas: Clabron

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Collections Manager Resume

Contact Candidate

Name:

Clabron

Location:

US-Texas-Dallas

Experience:

10+ yrs

Most Recent Job Title:

Collections Manager

Objective:

Seeking a position within Operations Management where a proven record of success will be utilized and further developed.

Resume Text:

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er accounts.

Manage programs and resources to effectively control and/or reduce delinquency based on established policies, standards, and measurements.

Assumed the role of GE department head for Delinquency Management Group when sale was completed and successfully led the Transportation Financial Services integration for the transfer of Delinquency Management Group services from Citicapital to GE.

Established interdepartmental processes such as the setting up the IVR system for call flow resulting in a smoother conversion and continuation of an efficient operation during conversion.

Standardized and streamlined collection practices by establishing a portfolio management environment by assigning collectors to individual branches and regions resulting in reducing overall 30+ day delinquency by $53MM from February 2005 to December 2006.

Led the team in the development of an incentive plan for Delinquency Management.

CitCapital / Associates Commercial Corporation Finance, Irving, Texas 1998 to 2005

VICE PRESIDENT – COLLECTIONS MANAGER

• Managed the collection group servicing the Vendor Equipment business of $2 billion.

• Reduced 30+ delinquencies in this business to lowest levels.

• Assisted with the successful merger and centralization of 3 major portfolios to the Freeport Call Center. Each one resulting in improved delinquency and loss results.

• Managed a collection and property tax staff consisting of 70 team members.

• Significantly improved productivity and overall results by developing performance metrics and delinquency goals.

• Successfully implemented Call center processes and procedures to mirror the U.S. operation during a 3 month assignment in the London, UK office

CLABRON MACK III Page 2

AT&T CAPITAL LEASING SERVICES, INC., CARROLTON, TEXAS

Collections/Vendor Services/Customer Service Manager 1990 - 1998

• Oversaw all collection activity of a medical portfolio.

• Supervised four to five employees as well as a $200MM portfolio.

• Trained new hires for collections.

• Established new guidelines for profit and loss accounts.

• Worked directly with collection agencies to ensure corporate policy followed on charge off accounts.

DHL WORLDWIDE EXPRESS, HOUSTON, TEXAS

Collections Team Lead 1988-1989

• Effectively maintained and collected accounts receivable while ensuring good customer relations were kept.

• Collected delinquent receivables from domestic and international accounts by means of phone calls, collection letters and mailgrams.

• Assumed the responsibility of a Finance Supervisor which included supervising and directing activities of a collection team to ensure compliance with the collection priorities assigned.

CORPORATE FUNDING, INC., HOUSTON, TEXAS

Portfolio Manager 1985 – 1988

I.F.G. LEASING COMPANY, HOUSTON, TEXAS

Collections Manager 1982 – 1985

EDUCATION

Bachelor of Art & Science

Texas Tech University, Lubbock, Texas

CERTIFICATIONS

Six Sigma - Greenbelt

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