Customer Service Representative Resumes in Singapore: Celeste

Name:

Celeste

Location:

Singapore

Experience:

5-10 yrs

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Customer Service Representative

Personal Website:

csvicencio2000@yahoo.com

Objective:

Celeste seeks a junior role within a dynamic organization where she can provide her skills in data entry, transcribing, word/excel processing and power point presentation, delivering these services in part time to maximize work-from-home opportunities.

Resume Text:

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(Philippines General Hospital) and other major private hospitals in Northern Luzon and Central Luzon.

Celeste, with more than five (5) years of expertise in the Pharmaceutical industry and more than two (2) years in Information Technology Sales brings forth a unique set of knowledge and skills of both worlds. These includes an in-depth understanding of business processes and structured methodologies in the Pharmaceutical Industry with emphasis on planning, development and execution of strategies suited for pioneering/launching of products; expertise in IT-focused leasing facilities; successful sales record in both fields; strong leadership; technical and medical background; professional education; and most of all, valuable experiences gained from both industries. Celeste’s principal field of expertise is in launching new products to virgin territories, providing innovative solutions to challenging situations, analyzing processes, concepts and developing accounts strategically to rapidly drive business forward and intimidate competitions.

Executive Profile and Notable Skills:
Extensive and diversified experience in launching new products in the pharmaceutical industry, development of unique and innovative sales and marketing strategies beyond set standards and requirements, Key Opinion Leader Development, excellent marketing/competitive information-gathering skills and building of training modules. In the field of IT, Celeste has in-depth knowledge in accounts-building and project management of large and centralized multinational operations, back-channel set-ups, leasing facilities and protocols of after sales support system. Her skills include:

• Accounts Management
• Business Development
• Market Research and Analysis
• Product Presentation
• Business Correspondence
• Events Coordination
• MS Office (Word, Excel, Powerpoint, Project, Outlook) Proficiency
• Knowledgeable of Basic Adobe Photoshop (including PDF), and Basic Autocad

WORK EXPERIENCE:

Customer Service Representative
Tele-Centre Services Pte, Ltd.

Will start working on April 1, 2008.

Business Development Manager
Infinite Power Systems., Inc.
June 2006 to Present

TASKS:
 Formulate and execute dealer development programs
 Conduct Marketing Campaigns such as product launches and tie-ups
 Deliver annual sales target
 Coordination with principal manufacturers on pricing, joint promotions/closing collaboration and trainings

ACHIEVEMENTS:

• Achieved annual sales target of PhP 6M Profit in less than seven (7) months through successful business transactions with notable private hospitals in the country.
• Developed Southern and Northern Luzon provinces in terms of sales output under medical equipment.
• Developed resellers under healthcare industry for nationwide sales and marketing promotions.

Territory Representative (TR)
Janssen Pharmaceutica Philippines, Inc. (A Division of Johnson & Johnson)
September 2004 to May 2006

ACHIEVEMENTS:

• Grew the business at Philippine General Hospital by 220% from last year.
• Ended the year by 145% Sales Performance in Dolcet (an analgesic) from last years’ sale making a strong mark in the Pain Franchise.
• Consistently awarded as the Best Detailer (possessing eloquence and expertise in presenting and explaining Drug and Disease to doctors).
• Developed the first ever “Bantay Hilo” Program, a Free Clinic for Patients with Migraine Headaches ,Vertigo and Dizziness. The program was adapted by the marketing team and is currently implemented nationwide.
• Conceptualized brochures and flyers of “How to Use EVRA- the contraceptive patch” in both Filipino and English Versions to increase patient awareness on the use of this drug and promote family planning to patients within my assigned territory. The concept was adapted by marketing team and is distributed nationwide.

Medical Information Specialist (MIS)
Diethelm (Philippines), Inc. – Lundbeck Division
April 2001- August 2004

ACHIEVEMENTS:

• Pioneered the promotion and re-launching of LUPRAM (Citalopram), an antidepressant, in Northern Luzon (Bataan, Pampanga, Tarlac, Pangasinan, La Union and Baguio) through successful scientific meetings, detailing, free clinics and sponsorships of homecare facilities.
• Ended 2nd ranking top performer for the whole team (Dec 2003), with more than 200% business growth in government hospital penetration and development of dispensing MDs
• Grew business of Fluanxol (typical antidepressant) and left Northern Luzon territory where Fluanxol is now the market leader in injectable typical anti-psychotic agent.
• Established fresh business relationship with difficult clients/ problem areas resulting to continuing accounts penetration and increasing market share in the territory where Lupram is currently ranked 3rd (previously, Lupram was ranked 7th CGR MAR 03).
• Awarded as Best in Product Detailing, Lupram Product Take-Off, April 2003.
• Tasked to train other MIS in Product Knowledge, competitor’s complete overview, clinical review and its application, in the absence of in-house training officer.
• Conceptualized different sales and administrative forms to be used in systematically analyzing sales performance, trend and growth indicators and effectively report crisis in the territory to efficiently manage day-to-day business operations.

Marketing Representative
Information Technology Systems (ITS), Inc.
July 1999 to December 2000

ACHIEVEMENTS:

• Initially handled hospital, education, food corporations for 6 months and was promoted in handling companies specializing in internet service, web-portals, database hatching, and telecommunications after successful closing of big-time deals.
• Responsible for communicating accounts with distributors for lease facilities, bundling system, global pricing and after sales services.
• Closed multi-million projects amounting up to PhP15M per project:

 Computerization of medical records in Capitol Medical Center for the new building (30+PCs, 2 servers)

 Installation of new multimedia PCs and servers in University of Asia and the Pacific’s Computer Laboratory and Administration Offices (180+ PCs, 5 servers, 5 notebooks, large scale, solutions printers)

 Deployment and installation of multimedia workstations and other ISP equipment (network facilities) in Pacific Internet’s game shops/ sign-up centers (almost 200PCs, multiple servers and printer requirements), IBM boxes and HP printers.

• Awarded as Consistent Top Seller from Aug 1999- December 2000
• Awarded as the Marketing Representative of the Year, December 2000 (Closing PhP22M)

EDUCATIONAL BACKGROUND:

College Degree: B.A. Social Sciences Major in Behavioral Studies
University of the Philippines Manila
June 1996 to April 1999

Celeste has successfully completed four (4) years in the University of the Philippines- Manila where she studied B.A. Social Studies (Major in Behavioral Studies) with an average of 1.79, belonging to top 10% of her batch.

While at the University, Celeste was chosen on occasion, as speaker in training programs conducted by the Department of Social Sciences and has participated in immersion programs for indigent natives. Her Thesis “Cognitive Domain of Motivation and Academic Performance” was included as a candidate for the prestigious Most Outstanding Thesis in her batch.

Secondary Education
Saint Jude Academy
June 1991-April 1995

Aside from Primary Education, she completed her secondary education in St. Jude Academy where she was consistently part of the “Judean” Newsletter, won several awards in extemporaneous/ oratorical speech contests, and led the debating team.

CHARACTER REFERENCES:

Will be given upon request.

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