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Phumie
1-3 yrs
Yes
Yes
Personal Assistant
phumie@webmail.co.za
I pride myself on being an objective and organized person who is able to cope under pressure. I am capable of performing under instructions as well as to take the initiative of implementing work on my own accord. I view each additional task as a task which I must succeed in.
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Exemption Certificate (Matriculation)
English 1st Language
Zulu 2nd Language
Business Economics
Drama
Biology
History
Durban Institute Of Technology 2004 -2005
ND: Human Resource Management (Level I)
End User Computing (MS Office 2000).
MS Word 2000
MS Excel 2000
MS Access 2000 and
MS PowerPoint 2000
Personal Management.
Accounting
Communication
Administration
Human Resources
Marketing
Business Management
EMPLOYMENT HISTORY
COPYWRITE OFFICE NATIONAL
Year : March 2007 to date
Designation : Personal Assistant (to Director) /Sales Consultant
Duties Performed :
Answering calls and Managing the Managers’s diary
Responsible for effective customer liaison.
Telesales / Sales
Cashier
Notices
Telemarketing
Clients follow up and feedback
Customer Relations
Capture details to Local Government Information Database and manage database.
Running the Managers’s office
Service and customer orientated
Reception of guests.
Coordinating meetings, workshops and luncheons.
Drafting and Typing of Correspondence
Responsible for traveling arrangements
Setting appointment for the MD
Taking Minutes of the meetings
Screening of calls and redirecting where applicable
Updating Business statutory files
Handling the General Office work.
Filling etc.
TRUWORTHS Durban (Part-Time)
Year : March 2006 till February 2007
Designation : Sales Assistant / Cash Desk
Duties Performed :
Capturing of Data- Newly opened accounts
Liaise with customers
Customer Queries
Customer Relations
Analyze Data – Report from newly opened accounts and the failed ones.
Answering telephone making sure that different communication needs are met between internal and external publics.
MAC RIB SOUTHERN SUN
Year : June 2005 till Feb 2006
Designation : Waitress
Duties Performed :
Liaise with the Customers and the MD
Create comprehensive weekly and monthly reports to the managements:
Sales and
Orders
Receive Orders
Cashier
Customer Queries minutes.
Secretary to the Managing Director
Customer Relationship
CORE COMPETENCIES
Knowledge and Skills:
Problem solving
Counseling & coaching skills
Client Service Skills
Customer Relations
Coaching skills
Consulting Skills
Analytical and logical
Good interpersonal skills
Project administration/coordination
Negotiation skills
Service and customer orientated
Written and verbal Communication skills
Excellent networking skills
Excellent relationship building skills
Presentation techniques
Multi-tasking abilities and capacity to work to deadlines
Posses’ admirable leadership skills
Service and customer orientated
Analytical ability
Time Management
Team Player
Marketing and selling techniques
Customer relationship management.
Attitude
Customer focused, approachable, outgoing, networking, motivated, patient, honest, responsible, dedicated, team player, performance driven and quality awareness.
APPLICABLE COURSES
Project Management
In this course I have attained motivation, leadership, organizing, initiative, managerial skills, co-ordinate, control and planning skills.
Computer Literacy
Ms Word 2003, Ms Excel 2003, MS PowerPoint 2003, MS Projects 2003, Windows 95 - Windows XP, Windows Live Messenger, MS Office Communicator 2003, Intranet, Internet 8.0, GroupWise, Microsoft Outlook 2003.
REFERENCES
CONTACT PERSON : Preggie Govender
COMPANY : Mac Rib
POSITION : Manager
CONTACT NUMBER : (031) 332 0388
CONTACT PERSON : Bandile Mavundla
COMPANY : K D Maimane Inc. Attorneys
POSITION : Financial Clerk
CONTACT NUMBER : (w) 011 4630110 (c) 0794913040
CONTACT PERSON : Gary
COMPANY : CopyWrite Office National
POSITION : Programme Manager
CONTACT NUMBER : (w) 011 4632247 (c) 0848806279
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