Customer Service - telecommute Resumes in US-Virginia-Norfolk/Hampton Roads: Charnille

Customer Service - telecommute Resume

Contact Candidate

Name:

Charnille

Location:

US-Virginia-Norfolk/Hampton Roads

Experience:

10+ yrs

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Customer Service - telecommute

Personal Website:

Objective:

CAREER GOAL

To obtain a part-time challenging, professional and rewarding telecommuting position implementing my extensive knowledge in Administrative and Customer Service industries.

Resume Text:

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and Access), Internet explorer and Electronic Mail.
*Developed communication skills, both oral and written.
*Detail-oriented, self-motivated; and able to set effective priorities.
*Skills: Typing 45 wpm, Data entry 6,000 KPH, 10 key calculators, copied, filed, typed and faxed various office correspondences.

EMPLOYMENT EXPERIENCE

Knowledge Support Specialist

Company Confidential, Norfolk , VA , 2003-Present

*Answered general questions regarding Federal government employment opportunities via e-mail and inbound telephone inquiries.
*Imputed customer contact data into Remedy database systems.
*Implements necessary outbound telephone calls to customers who requests further information regarding employment opportunities.

Medicare Benefits Specialist

Company Confidential, Suffolk, VA, 2001-2003

*Trained to assist callers in making decisions about Healthcare options.
*Answered inbound telephone lines.
*Educated customers about their Medicare Plan Choices.
*Responded to general Medicare questions.
*Provided referrals and telephone numbers to customers to resolve their Medicare claims and specific questions.
*Ordered Medicare publications.

Premier Agent

Company Confidential, Virginia Beach, VA, 2000-2001

*Marketed tickets and merchandise via telephone.
*Processed credit card orders via telephone.
*Interacted with customers via the telephone.
*Handled inbound calls.

Sales Associate (Part-Time) (Seasonal)

Company Confidential, Virginia Beach VA, 1999-2003

*Processed credit card orders via telephone.
*Answered inbound calls.
*Promoted and sold merchandise.
*Maintained strong customer relations.

EDUCATION

Bachelor of Science Degree in Medical Technology, graduated Cum Laude, Norfolk State University , Norfolk , VA May 1998.

MILITARY

United States Air Force Reserves
Staff Sergeant
Honorable Discharge, September 1992 - December 1995

United States Air Force
Sergeant
Honorable Discharge, March 1986 - June 1992

REFERENCES AVAILABLE UPON REQUEST

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