Senior Techroj/Mgr Resumes in US-Massachusetts-Framingham/Worcester: John

Senior Techroj/Mgr Resume

Contact Candidate

Name:

John

Location:

US-Massachusetts-Framingham/Worcester

Experience:

10+ yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

Senior Techroj/Mgr

Personal Website:

Objective:

To get position with a company and help us grow.

Resume Text:

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Using my Nortel 3-c Certifications, OCTEL Specialist knowledge, and 25 years of PBX installation and maintenance experience
Executing multiple tasks and being very adaptive to change
Continually participating in technical training needed to achieve new skills.

Professional Experience

06/06 to 02/08 BEACON TELECOM
Project Manager: Oversee all Service, Installs, Moves and Changes. Schedule all personnel to meet or exceed Customer expectations and complete all documents needed to complete and close orders. Instruct and train Technical staff on new procedures and new technology.

05/96 to 05/06 SHARED TECHNOLOGIES (Fairchild/Allegiance)
Started as a Lead Field Tech installing Nortel Products for the Boston Office with very little supervision. Helped to train other employees on how to do installs and provide great customer service. Moved on to supervisory and management roles.

Senior Project Manager
Managed all Boston Installs from Y2K and beyond. Worked with Operations Department as a Team to schedule service calls so as to maintain excellent customer service. Worked with Sales Department to get accurate job package estimates, and get scopes of work completed.

Ops/Facility/Fleet/Install Manager
Manage up to 35 vehicles, from purchase thru maintenance. Manage and supervise 3 Project managers along with 12 installation techs to install and achieve customer satisfaction. Identified and implemented installation SOPs and documents for later reference.

Professional Experience (continued)

Senior Installation Tech
Install Opt 11’s thru Opt 81 Nortel PBX’s, Call Pilot voicemail systems, upgrades, moves and changes, ACD Call Centers, and many complicated Network Installs.

10/86 to 05/96 COMM-TRACT CORPORATION
Senior Technician / Client Services Technician
Handled adds, moves and change work in major accounts.
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09/83 to 03/86 BAYSTATE TELEPHONE & RADIO SHACK
Operations Manager

12/75 to 8/83 RADIO SHACK
Store Manager

05/70 to 11/75 NEW ENGLAND TELEPHONE COMPANY
Central Office Equipment Installer & Power Plant Installer

Education Background

A.S. Electrical Engineering Central New England College 1974
B.S. Business Admin. Boston University 1977

Interests

Enjoy softball, volleyball, bowling and woodworking projects. General New England sports fan.
I also enjoy coaching my son’s soccer and basketball teams.

Professional References

Mike Hebert Director Of MIS (508) 383 -1965 6 Yrs.
Metrowest Medical Center

Pat Southard Director Telecommunications (978) 446 -4664 4 Yrs.
Health Alliance Network

Jonathan Watkins Radio Shack Store Mgr. (978) 537 -4497 35 Yrs.

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