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Higher Level Vocational Training School Resume
David
US-Colorado-Boulder/Fort Collins
10+ yrs
Consultant-WiFi / RF Network Architect
A results-oriented professional with fifteen years of global experience in large scale networks and system integration relative to municipal wireless, cable TV networks, ILEC Telecom systems, metro scale Ethernet/GigE, Ethernet and inside plant networks with strengths in system integration for voice, video and high-speed data networks. Proven expertise in strategic planning, team management, customer interface, and technical problem solving. Excellent oral and written communication skills, reliable, analytical and dedicated to continuous process improvement. Accomplished in working independently or as a member of an integrated team.
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PERIENCE & ACCOMPLISHMENTS
Primary WiFi Architect Project/Operations Manager for Longmont, CO Municipal project for Kite Networks
Designed, installed, turned up, tested and accepted Motorola HotZone Mesh with wireless injection layer
Project managed all aspects of OSP crews for installation and operations
Developed technical solutions and the operational requirements
Technical consulting and application engineering to Major WISP, ILEC and MSO operators
Customer sales training and product representation
PROTOCOL KNOWLEDGE & UNDERSTANDING SUMMARY
Tropos 5210 Mesh (802.11 b/g)
Cisco, SixNet, Juniper, RedHat
Motorola Canopy PTP, PMP, Orthagon BH
VDSL, ADSL
SONET, IP, ATM
VoIP, POTS, DS1/T1, ISDN, UNIX, SUNOS
Video Demultiplexers, MPEG-2/4 Digital Video
PROFESSIONAL EXPERIENCE
2006 to Present
Consultant-WiFi / RF Network Architect KiteNetworks Inc., Longmont, CO
Primary consultant for City Wide WiFi system across Longmont, CO. Providing design and operational requirements, project management and strategic direction resulting in system activation and end-user subscriptions. Project manager for VoIP integration, test and installation within the MESH Network. Established strong relationships with key vendors to ensure cost effective build cycle and on-time schedules.
2002 to 2006
Owner/CTO/Founder - Sound Systems of Colorado, Inc., Fort Collins, Colorado
Founder and sole proprietor performing engineering, product selection, installation, and turn-up for State of the Art Audio and Video Entertainment systems including Home Theaters and Whole Home Music systems, Whole Home Security and Monitoring Systems including WiFi LANs for PCs, PC peripherals, and Home Management Systems.
Established strategic relationships with key Developers for inclusion in their base plan supporting SmartHome features for clients. Performed all required system engineering including technical compatibility of manufacturers and bandwidth management of in-home LAN. Performed all structured wiring on premise ensuring full operational quality and customer satisfaction at completion of project.
2004 to 2006
Consultant - Network Architect/Sales Engineer - Clamtech, LLC, Hermiston, Oregon
As a consultant to Clamtech, my time was used to engineer and implement fixed wireless networks using mesh technologies for HSD services. Provided technical support to RFx responses with input from design and financial analysis, through implementation methodologies. Network design for Muni-WiFi included:
IP core networking Public Access for HSD services
Established network capacity and traffic management, design parameters
MetroMesh 2.4 GHz for Public Safety with City Gov.
R&D for client CPE for both indoor and outdoor solutions
Assisted in development of MOPs for installation, field-testing and optimization procedures
Tested wireless network high-resolution IP camera systems
1999 to 2002
Senior Customer Support Manager Next Level Communications, Rohnert Park, California
Successfully managed a global technical service team on a multi-million dollar product line of voice, video and data over fiber/twisted-pair. Supervised all aspects of installation, product integration, test and turn-up, software upgrades and training. Regions included Taiwan, Japan, Norway, France, Italy, Ireland and Western U.S.
Increased product and service sales by 10% per installation while maintaining customer integrity by implementing integration tasks and xDSL training.
Created and implemented a project installation process that reduced customer installation cost by 10%, increased profitability by 20% and improved customer satisfaction.
Developed specifications for new product development and enhancements based on input from customers, field service and quality engineering. Increased customer satisfaction, product sales and overall product quality.
Launched training programs for Field Service Team in order to sustain a high level of technical expertise and provided excellent customer service while maintaining high employee morale.
1996 to 1999
Senior Field Service Engineer Next Level Communications, Rohnert Park, California
Developed, implemented, managed and supported first product launch of voice/video over xDSL that
successfully led to the lowest trouble report rate of an RBOC (Regional Bell Operating Company) and
the success of USWEST/QWEST in obtaining an 80% market share in the video services market.
Successfully established a proactive customer response system to quickly address customer issues. Program improved customer response times, overall customer satisfaction and increased profitability.
Designed and executed training and sales seminars for domestic and international customers, support teams and sales force.
Provided technical consulting to specify and optimize fiber/copper equipment and plant design of USWEST/QWEST head ends in Littleton, CO and Tempe, AZ.
1994 to 1996
Senior Customer Support Engineer Ericsson Fiber Access, Menlo Park, California
Provided technical field support for NYNEX, Bell Atlantic, Ameritech, USWEST, Bell South, Manitoba (Canada), Israel and Telephonica (Puerto Rico) on a hybrid-fiber coax/twisted pair system. Also provided X.25 and TCP/IP network support, troubleshooting and administrative support (e.g. automated backups and kernel builds).
Developed and managed a system for maintaining and upgrading operating system and application software resulting in additional customer revenues of 15%.
Successfully analyzed and resolved software configuration and user interface problems, which minimized customer requirement for onsite support.
Developed marketing forecasting tools using shell scripts (SQL, Bourne, Korn and C Shell), which allowed customer to track inventory and place additional orders increasing project revenue by 25%.
1989 to 1994
Customer Application Engineer/Manager Hughes Aircraft Company, El Segundo, California
Operations manager for over 200 UNIX workstations and LAN. Project managed all building facility requirements and computer/network user support. Supported system hardware setup, SUNOS builds, software installation, hardware/software O/S upgrades and multi-platform backup.
Managed and trained internal application engineers to provide IT support for commercial and government projects. Program decreased the requirement and cost for vendor support.
Implemented use of Sherpa, Excalibur and Tivoli administration and network tools within various departments, which increased efficiency and tracking of product life cycle.
EDUCATION
Computer Technologies
Pacific Coast Technical College, Anaheim, California
PROFESSIONAL TRAINING & PATENTS
Patent Pending VPO (VDSL & POTS Outlet)
Cisco Router Configuration
Advanced Cisco Router Configuration and Troubleshooting
Management Training Next Level Communications
Marketing/Management Training Ericsson - IPROFS
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