Customer Service/Data Entry Resumes in US-Texas-Dallas: Cynthia

Customer Service/Data Entry Resume

Contact Candidate

Name:

Cynthia

Location:

US-Texas-Dallas

Experience:

10+ yrs

Most Recent Job Title:

Customer Service/Data Entry

Objective:

To earn money while staying at home.

Resume Text:

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all dockets for court. Prepared case files for judicial and prosecution review. Issued court summons. Assigned and entered initial appearance dates and preliminary hearing dates on court computer database.

Responsible for receiving and posting payments in computer database. Includes accepting payments in person at customer service counter, by mail or after-hours deposits. Responsible for receiving and posting cash bonds in computer database. Balanced cash drawer daily.

Responsible for assisting the public with questions or concerns regarding citations, payment plans, court dates. Provided requested information for military and handgun applicants regarding Class C charges.

Received written and oral requests, complaints and inquiries and followed thru with details. When necessary was backup receptionist. Communicated effectively with the public via correspondence, telephone and in person.

Experience

March 2002-June 2006 Collin County Justice Court One, McKinney, Texas

Legal Clerk II

Responsible for issuing and maintaining all Traffic, Class C Misdemeanors, including Hot Check and Truancy warrants. Included calculating amount of warrant, court costs and any occurring costs. Responsible for pulling extension files, deferred adjudication and driver safety course files to issue appropriate letters or warrants.

Responsible for all cash bonds received into the office, including checks from Municipal Service Bureau, a state collection agency that Collin County uses. Responsible for maintaining the time frame for cash bond forfeitures so the money is not held in Escrow for more than 10 days.

Responsible for monitoring and maintaining juvenile and adult dockets for court. Prepare case files for judicial and prosecution review by requesting complaint and probable cause affidavits from the appropriate agencies. Responsible for issuing summons and subpoenas to defendants, officers, school authorities and attorneys.

Responsible for record keeping of judgments and dispositions during court proceedings. Assist the District Attorney during court with all court orders, court costs, warrant fees and payments upon completion of each case.

Responsible for getting money out of safe, checking money bags, processing daily cash reports, processing deposits daily by using a three person checking system.

July 1998-March 2002 Collin County Sheriff’s Office, McKinney, Texas

Information Tech-Records/Warrants Division

Provided customer service to the public by phone during office hours. Responsible for receiving and entering Felony, Misdemeanor warrants and Emergency Protection Orders on TCIC/NCIC. Confirmed outstanding warrants over TCIC/NCIC to outside agencies within the allotted time frame, ten minute hit or one hour.

Arranged prisoner extradition’s from other county agencies, out of state agencies and Texas Department of Corrections, to the Collin County Detention Center.

Responsible for entering, proofreading and distributing all incident reports from all patrol shifts to the Criminal Investigation Division.

Duties also included radio communication with warrant deputies requesting background checks and confirming any outstanding warrants on individuals in their custody. Provided mental health deputies assistance when transferring a female inmate to a state hospital.

Experience

December 1997-July 1998 Collin County Law Enforcement Academy McKinney, Texas

Academy Clerk

Responsible for scheduling and re-scheduling agencies for academy classes either by telephone or mail. Helped instructors register classes by making sure all registration forms were available for each class.

Responsible for making sure that all students had the appropriate purchase orders, checks or correct billing information for their agencies.

Experience

January 1995-November 1997 Prime Distributing, Inc. Allen, Texas

Company Secretary

Responsible for all office duties for the management and sales departments.

Duties included answering phones, maintaining an accurate filing system, greeting visitors. Scheduling all appointments, meetings, and making travel arrangements for entire office. Ordering and maintaining the use of all office supplies for the sales department.

Responsible for all over due accounts. Maintained an accurate filing account of all correspondence that was either sent or received.

Education

1974 Duncanville High School Duncanville, TX

1981 Mountain View College Dallas, TX

• Basic Accounting

1983 Grayson County College Sherman, TX

• General Accounting

1992 Collin County Community College McKinney, TX

• Intermediate Spanish I

April 2003 Southwest Texas State University

Corpus Christi, TX

• Justice of the Peace Court Clerk

I Certification

December 2003 Texas State University

San Marcos, TX

• Justice of the Peace Court Clerk

II Certification

March 2005 Texas A&M University

College Station, TX

• Warrants, Bonds, Court Proceedings

May 2005 Rockhurst University Continuing

Education Center

• Powerful Communication Skills

June 2005 Rockhurst University Continuing

Education Center

• Certificate of Completion Women’s

Leadership Conference

April 2006 Rockhurst University Continuing

Education Center

• Certificate of Completion

Business Grammar Made Easy

• Certificate of Completion Perfect

Proofreading Techniques

• First-Time Supervisor School

Accreditations

TCIC/NCIC Certified 2004

Intermediate Spanish I

Certified Justice of the Peace Court Clerk I and II

Certified First-Time Supervisor

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