Supervisor Training / Call Center Resumes in US-Delaware: Diane

Supervisor Training / Call Center Resume

Contact Candidate

Name:

Diane

Location:

US-Delaware

Experience:

10+ yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

Supervisor Training / Call Center

Personal Website:

Objective:

Working from Home or in a Call Center with a company that offers excellent Customer Service.

Resume Text:

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> 1971 - 1977 Parkton, MD 21030

Sept 13 2007 Home InStead Senior Care
Current Camden Wyoming DE
Duties; Taking care of elderly in their homes. Assisting with personal needs..

Work History
2000 - current Disability

Client Logic Inc. / Catalogue Resources
Aug 16 1990 - 2000 Dover DE 19904
Duties;
Processing inbound catalog orders
Processing Data Entry order forms
Answering Customer Service calls
Responsible for Supervising Associates for a variety of inbound catalogue programs.
Monitoring / Evaluating associates Customer Service calls
Data Entry training new hires, system training monitoring performance. Customer Service associate training.

Feb 8 1990 Citi Corp Choice Visa
May 16 1990 Towson MD 21030
Duties; Customer Service, Verifying name, addresses, phone and employment information for visa Credit Card applications. Procedures included contacting directory assistance, employer and other applicable persons .

Sept 20 1985 Service Center Inc. / State Street Bank
Jan 10 1990 Baltimore MD 21207
Duties; Received expedited credit card authorization request from various venders and merchants. Contacted processing centers to attain authorizations using Customer Service Skills.

Special Training: Fred Pryor Seminars
Writing Skills,
Supervisory Skills
Supervisory Training Skills
Customer Service Training
Quality Customer Service
Management Techniques
Training The Trainer

References: Available upon request.

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