Sr. Default Specialist Resumes in US-Texas-Dallas: Sharonda

Sr. Default Specialist Resume

Contact Candidate

Name:

Sharonda

Location:

US-Texas-Dallas

Experience:

5-10 yrs

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Sr. Default Specialist

Personal Website:

Objective:

I am a professional with more than seven years of mortgage experience, seeking a position where my experience will add value.

Resume Text:

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PC Literate, with experience in, among others, MS Office, Word, Excel and Lotus Notes.

Supervisory and training experience.

Knowledge of FHA and VA foreclosure, bankruptcy and servicing guidelines.

7+ years customer service.

7000+ 10 key strokes per hr.

Basic accounting skills.
PROFESSIONAL EXPERIENCE
Senior REO/Default Specialist 2006-2007
CitiMortgage, Inc.
• Analyzed property and local real estate markets to determine marketing strategy.
• Arranged any clean up, construction or any enhancements necessary to prepare property for marketing.
• Reviewed and approved bids as required.
• Ordered BPO’s and appraisals to assess current property value.
• Monitored servicers’ strategy and marketing of investor REO properties, short sales, etc.
• Negotiated offers on real estate owned assets to achieve maximum value.
• Managed various vendors (title/escrow companies, mortgage companies, real estate agents) to assure timely evictions, closings, and adherence to CitiMortgage and Veterans’ Landboard Guidelines.
• Tracked proceeds received by servicers from 3rd party sales, REO liquidations, and insurers, using Loan Level Event Tracking system.
• Completed cash applications and follow up with servicers for required documents.
• Performed Loss Analysis on liquidated loans.
• Reviewed loans referred for Foreclosure to assure all mitigation options were exhausted.
• Received bidding instructions for auctioning of the foreclosure property.
• Tracked bankruptcy filings from various mortgage companies to assure adherence.
• Entered updated status reports from servicers on event tracking.
• Reviewed and worked daily exception reports.
• Completed investor month end and year end reports.
Post Closing Representative 2004-2005
Realty Mortgage
• Successfully obtained loan documents to be filed for investors.
• Created spreadsheets to report MIP payments to investors.
• Scheduled Closing dates with clients.
• Reviewed closing package for accuracy and signatures.
• Following-up on the receipt of all requested documents from all parties
• Compiled collateral packages.
• Communicated with all parties via phone, fax and e-mail.
• Prepare correspondence as necessary.
• Log and track post closing documents.
• Performed various administrative duties.
Commercial Loans Representative 2003-2003
Washington Mutual
• Processed payoffs and VOM’s manually as requested and according to stipulations outlined in loan documents.
• Trained new hires on systems (Strategy) and call handling and effective call management.
• Implemented training literature for new recruits — speeding profitability.
• Analyzed and maintained escrow accounts.
Trainer/Call Resolution Lead 2000-2003
Countrywide Home Loans
• Trained new hires on call tracking, call handling, queue awareness, professional customer service, and computer systems (AS400 & Lotus Notes).
• Obtain reputation for 1st call resolution.
• Assisted other representatives in call center with diagnosing clients’ problems and finding the correct action to take.
• Researched loan documents to verify accuracy, and corrected as needed.
• Customer follow-up to verify issue was resolved.
EDUCATION
Terrell High School,
Terrell, TX

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