Title Service Representative Resumes in US-Maryland-Baltimore: Niesha

Title Service Representative Resume

Contact Candidate

Name:

Niesha

Location:

US-Maryland-Baltimore

Experience:

5-10 yrs

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Title Service Representative

Personal Website:

Objective:

To provide outstanding service to the customers and to meet the standards of quality performance.

Resume Text:

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ive (CSR)

• Receives inbound and outbound telephone calls from customers and insurance agents
• Professionally answers questions and explain current policies
• Screen calls and forwards appropriately; takes messages when necessary
• Communicates orally and in writing and works independently
• Courteously interviews customers in an efficient manner
• Resolves issues related to proper coverage; reconciles discrepancies
• Uses computer database to update current insurance policies based on information provided by customers, agents, etc.

Call Center Certifier

• Monitors calls processed by CSRs to ensure customer accounts are updated with appropriate information provided by caller.
• Provide CSRs with suggestions to improve their customer service skills. Graded calls based on accuracy and speed.
• Maintains logs and reference materials
• Identifies need for additional training and makes recommendations to management

Title Service Representative

• Processes title work such as title corrections, relocations (state to state) and releases titles when vehicle is paid in full.
• Maintains files and records; types using personal computer
• Keeps up-to-date on current policy guidelines, and ensures titles are in compliance with state regulations
• Verifies client information is current
References Available Upon Request

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