Sr Desktop Support Resumes in US-Colorado-Denver: Rick

Sr Desktop Support Resume

Contact Candidate

Name:

Rick

Location:

US-Colorado-Denver

Experience:

5-10 yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Sr Desktop Support

Personal Website:

Objective:

Looking for Sr Desktop role that will lead into a Sys Admin role or simply a lower level System Admninistrator.

Resume Text:

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ation Systems, Masters Certificate in Project Management, Regis University
• Bachelor of Science in Mathematics, University of Colorado

Technical Expertise
• O.S.: Windows NT, 95, 98, 2000 Pro, 2003, XP Pro and server, client-side Exchange Server.
• Network: Web proxies, Active Directory(client side including some permissions), Routers, Hubs, and exchanges, LAN/WAN, and VPN, TCP/IP troubleshooting, Netmeeting.
• Software: IPsec VPN, USMT, Nortel Client, basic SMS, PGP encryption, Symantec Ghost Imaging, Remedy, MS-Office 2000, 2002, 2003, & 2007, Internet Explorer, Mozilla, Lotus Notes, Adobe, DameWare, Norton, McAfee and Avast Anti-virus software, Veritas Net backup, bat file script.
• Hardware: PC-laptop, desktop, and server rebuilds, upgrades, and Peripheral installs.
• Brands: Dell, Gateway, Canon, Compaq, Linksys, Toshiba, IBM, HP, Lexmark, Lenovo.

Professional Experience
Senior Desktop Support-1month contract, Home Depot Supply, Aurora, CO 04/2008 – present
• Performed an AD migration of 300 users from a Windows NT to Windows 2003 Server, LAN/WAN.

Senior Desktop Support-contract, URS/Washington/Perot Systems, Denver, CO 11/2007 – 04/2008
• Provide Desktop support in an enterprise engineering CAD and non-CAD environment of 1500 users working with Windows 2000, and XP Pro and Server, and Exchange Server, LAN / WAN.
• Perform Ghost Imaging, PC upgrades, Rebuilds, and Installs, Scripting, Active Directory migration, Mapping drives, Remote Access-DameWare & SMS, Troubleshooting operating systems and applications, Remedy ticketing, Office 2003, CAD applications, Win install.
• Build Windows 2003 Servers including software patches and set up.

Senior Desktop Support-Lead -contract, Boeing/ULA, Littleton, CO 5/2007 – 11/2007
• Provide Desktop support and serve as lead to three technicians in a highly secure VPN enterprise environment of 3000 users working with Windows XP Pro and Server, and Exchange Server 2003, and LAN / WAN. Use Netmeeting and MS Remote for remote access to PCs.
• Performed Ghosting, PC & application upgrades and installs, New user set up: (new user login, email, network proxies, VPN setup and install, printer setup, and Administrative rights), VPN troubleshooting and installation, SMS, encrypted disks, Scripting, Active Directory, troubleshooting operating systems and applications, rebuild PC’s, remote support, mapping drives and printers, Remedy ticketing, Blackberry powers-user and support, and TCP/IP and network troubleshooting.

Desktop Support-contract, Denver Health Medical Center IT, Denver, CO 2/2007 – 5/2007
• Provided Desktop support in an enterprise environment of 4000 users working with Windows NT, 2000, and XP Professional and Server, Exchange Server 2003 in a HIPAA environment.
• Performed SMS, Ghost Imaging, PC upgrades, rebuilds, and installs, scripting, Active Directory, mapping drives, Windows Remote Access, Remedy ticketing, Troubleshoot operating systems and applications, Office 2003.

Desktop Support-contract, Starz Encore Group, Englewood, CO 11/2006 –12/2006
• Provided Desktop support in an enterprise environment of 350 users working with Windows 2000 and XP Professional and Server, Exchange Server 2003.
• Performed SMS, system maintenance, support and troubleshooting, Ghost Imaging, PC hardware and software upgrades and installs, active directory, Blackberry, and VPN, Remedy ticketing, Troubleshooting, Office 2003 (Word, Excel, PowerPoint, and Outlook 2003)LAN/WAN.

Hardware Engineer-contract, Qualxserv, Denver, CO 6/2006 – 11/2006
• Repaired and rebuilt (A+) Dell, Sony, and IBM PCs, Laptops, and Servers.

System Administrator, Freight Savers Express, Englewood, CO 12/2005 – 3/2006
• Responsible for system support for 102 users in a Windows 2003 and Exchange server environment.
• Performed all upgrades, virus software, program and operating system software changes, system maintenance and support, desktop and laptop hardware changes, set up wireless networks, process management, email support, emergency readiness, and troubleshooting of hardware and software.
• Responsible for setup of PCs (up to 12) and wireless network for company training seminars for Agents using hubs, routers, switches, Ethernet cables and provided system security on LAN/WAN.

Service Manager II, Fed Ex Ground, Englewood, CO 9/2004 – 12/2005
• Manager of 12 employees loading 12,000 parcels a day.

Broker Associate-contract, Metroplex Realtors Inc., Aurora, CO 11/2003 – 10/2004

Operations Supervisor, United Parcel Service, Commerce City, CO 11/2002 – 11/2003
• Supervisor of six employees loading 6500 parcels a day.

Building Engineer-contract, Vineyard Christian Fellowship, Aurora, CO 5/2002 – 1/2003

Desktop Support-contract, World Group Securities, Denver, CO 8/2001 – 8/2002
• Provided desktop support to an office of nine employees, which included system maintenance, support, and troubleshooting hardware, software, peripherals and network.

Driver-permanent, United Parcel Service, Commerce City, CO 2/1994 – 11/1999

Education - Computer Science
AmeriTeach Learning Center, Greenwood Village, Colorado 2002
MCP in Windows 2000 Professional NT and NT Server, Comp Tia A+

Regis University, Denver, Colorado 2001
MBA in Information Systems & Operations Management
Masters Certification in Project Management PMI (PEMBOK)

University of Colorado, Denver, Colorado
BS in Mathematics

Employment references

Steve Rochford
United Launch Alliance IT-Colorado
714-658-3656 cell

Mike Jones
Boeing IT-California
714-658-3198 cell

Matthew Carlton
Boeing/ULA IT-Colorado
303-513-1824 cell

Bob Harrison
Avionics Manager-Delta Programs, Boeing/ULA-Colorado
714-330-5986 cell, 303-971-7998 office

Dory Spotts
Lockheed Martin Corporation/ULA IT-Colorado
303-269-5060

Tom Bennet
Denver Health Medical IT
720-436-0043

Steve Livoti
Boeing/ULA-IT
303-730-9762

Eldon Elledge
URS IT
303-596-0262

John Dabney
Sr. Systems Engineer
HD Supply
Cumberland Center II
3100 Cumberland Boulevard, Suite 1700
Atlanta, GA 30339
O: (770) 852-9347
C: (404) 207-0105

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