IT Program Manager Resumes in US-Michigan-Flint/Saginaw: Alton

IT Program Manager Resume

Contact Candidate

Name:

Alton

Location:

US-Michigan-Flint/Saginaw

Experience:

10+ yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

IT Program Manager

Personal Website:

Objective:

Senior Management position in Information Technology

Resume Text:

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Business Transformation and BPO projects; IT Security & Identity Management Projects; Telephony Upgrades (ACD, CTI, IVR); ETL project for SOX compliance; Disaster Recovery & Business Continuity Planning; Cost/Benefits, ROI, Earned Value, and TCO review & analysis; performed SWOT analysis; Development of PMO processes & best practices

• My experience and accomplishments have additionally included: Startup and Executive level Management of an Independent IT Services Business for Eighteen (18) Years; RFI/RFP/RFQ Analysis; Vendor Proposal Analysis; Contract Award Recommendations; Proposal Development & Presentation; Service Delivery Management; Strategic and Functional Planning, forecasting & Budgeting.

• Industries I’ve worked in are: Automotive; Business Management & IT Consulting; Health Care; Information Technology Services; Federal Government Contracting

CERTIFICATIONS EDUCATION
Certified MBA (CMBA) MBA - Information Technology
Certified PMP (PMI)
ITIL Certified (EXIN) Bachelor of Science - IT/Project Management
Certified IT Management Professional(GM)

Methodologies & Frameworks
PMI PMBoK,SDP21, SSP, PM2, GADQMS, SDLC,RUP,Waterfall,RAD,ITIL,Six Sigma

Professional Memberships
Project Management Institute (PMI)
Mensa of America
Association of Certified MBAs(ACMBA)

TECHNICAL SKILLS SUMMARY:

ARCHITECTURES: Mainframe, Client Server, LAN/WAN, SNA, Telecommunications
PM METHODOLOGIES: PmBok, SDP, SSP, PM2, GADQMS, SDLC, CMMI, RAD, Waterfall, Six Sigma
LANGUAGES: Visual Basic, Java, C+, SQL
WEB SERVERS: Apache, IIS
OPERATING SYSTEMS: Windows 3.X/ 98/NT/2000/XP and Unix
MESSAGING: Lotus Notes, Outlook, GroupWise
WEB TECHNOLOGIES: Html, Javascript and VBscript
CHANGE CONTROL: PVCS
APPLICATIONS: Word, Excel, Visio, PowerPoint, MS Office, MS Project,
MS Project Server Enterprise, Primavera (p6), Citrix, SharePoint/MOSS, Witness QM, Witness WFM, IEX TotalView, MS-Access, WBS ChartPro, Pert Chart Expert, Microsoft Publisher

Professional Experience

5/07 - Present
Verigent Consulting - Mooresville North Carolina
IT Program Manager

Consultant to Siemens & Henry Ford Health Systems – Rochester Hills Michigan

Program & Project Accomplishments
o Hospital Acquisition and Merger: Transition IT Infrastructure over to the Health System’s Enterprise Infrastructure. Included Voice & Data Networks; Desktop and Laptop refreshes; Help Desk operations; Messaging system; User Accounts; LAN cabling; Cisco & Nortel Switches & Routers; Servers and Shared Drives.

o Implementation of Workforce Management and Quality Monitoring Telephony Systems for a consolidated contact center [The primary objective accomplished by this project was to Deploy Servers, Desktop PCs, Telephony, Network Infrastructure, and software systems required for agent-customer interaction quality management, call center workforce management and general contact center operations]

o IT Security/Credit Card Processing (PCI Compliance) This is a multi-year program to bring the Enterprise into compliance with credit card processing industry standards recently approved by the Payment Card Industry Security Council. Project ongoing.

o Business Intelligence (BI) project to convert legacy DSS sytem and upgrade the IT infrastructure in support of new enterprise wide strategic objectives. Perform ETL for TSI to Avega conversion, and transition hardware platform from MS Windows Server to IBM AIX.

Duties and Responsibilities
 Conducted Extensive Requirements Gathering
 Ensure compliance with HIPPA requirements
 Developed Budget and Resource Work Effort Estimates
 Hosted Senior Management and Project Team Meetings
 Created Weekly Status Reports and Distributed to Stakeholders
 Made Status Presentations to Executive Management & other Stakeholders
 Managed Procurements, Vendors and Suppliers
 Managed Activities of Project Managers, Team Leaders, and SMEs
 Performed Personnel Conflict Management and Team Building
 Developed Staffing, Training and Resource Allocation Plans
 Perform Issue/Action/Risk Management and Risk Mitigation
 Created and Maintained the Program/Project Workbook
 Conducted Post Project Surveys and Reviews
 Developed Master Project Schedule & other Project Documentation
 Developed and Executed Risk Management plans
 Submit Procurement Requests and Manage Suppliers

4/05 - 5/07
EDS (Electronic Data Systems) - Detroit Michigan
Sr. Project Manager

Program & Project Accomplishments
o Managed a Business Transformation Program to transition existing IT equipment leasing & asset management operations to a new Global Business Model, and to startup new IT equipment leasing & asset management operations in 46 Countries throughout North America, Europe, Asia Pacific, and Latin America.

o LDAP Integration Project - Primary Objective was to modify two (2) enterprise systems for integration into the Global Enterprise LDAP environment, for compliance with new information security policies. Enhanced Legacy Enterprise Web based system and Mission Critical Oracle Based Marketing System to remove internal user authentication methods and integrate user login methods with Enterprise LDAP methods.

o Business Transformation Project - The primary objective of this project was to modify lease administration, software licensing, and procurement operational processes for compliance with the new EDS/GM Enterprise Service Agreement

Duties and Responsibilities
• Developed Budget and Resource Work Effort Estimates

• Created Weekly Status Reports and Distributed to Stakeholders

• Made Status Presentations to Executive Management & other Stakeholders

• Develop Training Plans and host Lease Administration Workshops

• Managed Regional and Country Specific Project Managers

• Performed Coaching and Mentoring

• Analyze Master Lease Agreements for compliance with new contract

• Manage teams developing tools and processes

• Hosted Regional Team and Global Stakeholder Summit Meetings

• Managed Onshore, Near Shore and Offshore project teams

• Created and Maintained Project Workbooks

• Develop Project Schedule, and other Project Documentation

• Change Control Management

• Managed Project in accordance with CMMI level 4 processes

• Performed Issue/Action/Risk Management and Risk Mitigation

• Hosted Senior Management and Project Team Meetings

• Made Status Presentations to Senior Customer & Internal Management

• Performed Personnel Conflict Management and Team Building

• Create Communications Plans

• Develop Staffing, Training and Resource Allocation Plans

6/99 - 2/05

Ajilon Consulting/General Motors
Sr. Project Manager (PM IV) and Business Management Consultant

Program, Project & other Accomplishments
o Software Project - Upgrade Call Center wide Desktop Operating Systems from Windows 3.1 to Windows 95

o Software Project - Upgrade Call Center wide Desktop Operating System from Windows 95 to Windows 2000

o Software Project - Upgrade Call Center wide user messaging system (Lotus Notes) from version 4 to version 5

o Software Project – Implementation of client side Citrix applications

o Software Project - Implementation of IEX TotalView & Witness eQuality Software Systems

o Software Project – Upgrade PeopleSoft/Vantive CRM System

o Software Project – Upgrade Avaya CMS server & client side software

o IT Telecommunications/Telephony Project – Upgrade of Avaya Telecommunications ACD Switch

o IT Telecommunications/Telephony Project – Upgrade Proprietary IVR & CTI Systems

o IT Infrastructure Project - Desktop & Laptop Computer Refreshes

o IT Infrastructure Project - Call Center Relocation & Consolidation

Other Accomplishments and Duties Performed
o Management of Outsourced Telematics Software Development Team
o Vendor Management (Software & Infrastructure)
o Created Status Reports and Presented to Senior Management
o Provided Application Technical Support to Outsourced Call Center Agents
o Served as Telecommunications & Technology SME for GM Call Centers
o Development of RFIs, RFPs , RFQs, SLAs and SOWs
o Cost Analysis of IT solutions and recommendation for savings & improvement
o Contract Negotiations and Award Recommendations
o Designed, implemented and supported network and application solutions for the Onstar Technical Support Team
o Received Six (6) Outstanding Performance Awards for cost saving solutions and innovative technical solutions
o Received General Motors’ Certification as an IT Management Professional
o Assisted in development & refinement of PMO processes and best practices
o Performed Onstar Application Support for Upgrades, & Version releases
o Created and distributed batch files for application releases

2/81 - 6/99
Tronics Computer, Inc. - Auburn Hills Michigan, Alexandria Louisiana
President Service Delivery & Government Contracting

 I founded this startup IT Services Company, and managed the organization for more than 18 years. Our primary offering was the provision of 7day/24hr on-site Maintenance of Mainframe Computer, Networked Computer and Communications equipment. A secondary service we provided was the Feature and Model Upgrade of IBM & IBM Compatible Mainframe Computer Equipment

 Founded company in 1981 as a start-up business with 2 accounts and approximately $100k in annual revenue. Increased annual revenue to $11M by 1997. Grew organization’s staff to 45 full time technical, management, sales and administrative personnel

 Increased customer base and established multi-year service contracts in 28 states. Major accounts included U.S. Department of the Air Force, U.S. Department of the Army, City of Detroit and State Farm Insurance

 Developed strategic business plans, master and operational budgets, forecasts and projections. Performed Financial, HR, and Field Service Management

 Managed a staff of 45 technical and administrative personnel. (Included Hiring, Career Development, Promotion, and Terminations)

 Negotiated Federal, State and Local Government IT Service Contracts. Negotiated Commercial Business IT Service Contracts

 Served as Service Delivery & Help Desk Manager for multi-state DoD IT Service Contracts

 Established sub-contract relationships. Managed subcontractors and established logistical support for service contracts

 Performed analysis of Government & Business RFIs, RFQs, RFPs, and SLAs & SOWs. Developed and presented contract proposals in response to solicitations

 Provided hands-on IT Infrastructure Technical Support to Field Service Engineers and Regional Technical Support Specialists



Prior to starting up my own IT Services Business, I had advanced rapidly thru the IT service ranks with IBM, ITEL/Hitachi Data Systems, and Memorex; performing in the following roles:
Associate Customer/Field Engineer; Customer/Field Engineer; Sr. Field Engineer; Branch Technical Specialist; Regional Technical Specialist; National Technical Support Specialist; and Manager of National Technical Support

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