executive housekeeper Resumes in US-California-Long Beach: rosa

executive housekeeper Resume

Contact Candidate

Name:

rosa

Location:

US-California-Long Beach

Experience:

10+ yrs

Most Recent Job Title:

executive housekeeper

Objective:

To apply for EXECUTIVE HOUSEKEEPER position.

Resume Text:

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dge of basic word processing programs which includes Microsoft Word and Excel. Extensive knowledge of the usage of adding machines, copier machines and fax. Utilize a hands-on management style, able to create a working environment in which others grow and excel.

Key Strengths Include:

„« History of achievement reflected in consistent advancement throughout career. Considered a definite asset by employers.

„« Acutely aware of the need for quality customers service, quality control and expediting needs and request. Able to resolve customer objections with tact and diplomacy.

„« Handle stressful environments with ease and efficiency making critical decisions with sound judgment

„« Experienced in successfully handling large numbers of people in often difficult and/or demanding environments. Adept at handling multiple tasks simultaneously.

PROFESSIONAL EXPERIENCE

Executive Housekeeper ¡VHOLIDAY INN ¡VCOSTA MESA- (2006-2008)

Manage the housekeeping and laundry department, develop training program.Maintaing high level of cleanliness also actively involve in managing the renovation program. Taking care of the details and standards of the hotel. Monitor the responses on customer comment cards and sorveiw.Reduce accidents within the departments for more than a year without it.

HOUSEKEEPING MANAGER- RESIDENCE INN BY MARRIOTT (2003-2005)

This job gave me the opportunity to utilize all my excellent detail, organizational and project management skills. In order to drive the hotel out of the red zone, I had to work extra careful and closely with my newly hired and trained staff in projects specifically created to tackle the most crucial problem areas in the property. I was able to develop a strong team of employees through extensive training and motivation. I maintained a department budget, forecasting, scheduling, cost control, inventory and ordering. I conducted employee evaluations, coach and counseling sessions as well as maintaining all documentation. Maintained high visibility on the floor and conduct room inspections in a daily basis. Oversaw not only housekeeping employees, laundry employees and housemen but assistant supervisors as well. Through the re-staffing of all three departments, the extensive training provided and the projects developed I was able to create the highest standards of cleanliness in the hotel. By utilizing my keen eye for detail and hands on management style I ensured the highest standards of consistency, quality and guest satisfaction. The hotel was not only out of the red zone but also received high scores.

HOUSEKEEPING MANAGER- HAWTHORN SUITE HOTEL (2002- 2003)

Responsible for the supervision of the housekeeping department staff, while ensuring the cleaning and upkeep of all areas inside and outside, according to established standards. Effective and efficient supervision of human and financial standards for the department. Some of my functions included, hiring, training, motivating, appraising and supervising staff in order to ensure that all employees received adequate guidance and resources to perform work according to established objectives. Conducted meetings with subordinate staff to improve service and upkeep; conducted inspections of working areas; developed, implemented, conducted staff training programs to ensure well trained employees in all areas of cleaning standards and techniques, proper and safe use of chemicals and machines, and customer service standards. Assisted in developing and maintaining housekeeping department, operating procedures to ensure effective execution of work. Maintained proper inventory of department equipment, chemicals, supplies and performed other duties as assigned. I managed labor cost by scheduling in accordance with the occupancy of the hotel. I maintained a low cost control by ordering the appropriate supplies based on monthly inventories. I was able to maintain a strict lost and found program as well as key control. I was in charge of preparing maintenance reports and pre-checks maintenance work before rooms were rented.

EXECUTIVE HOUSEKEEPER- Fairfield Inn Hotel -(2000-2002)

In the short time I worked at the Fairfield Inn hotel, I was able to upgrade the quality of the rooms and public areas which made it possible for Fairfield Inn to receive the highest score from the Marriott quality inspection ever accomplished. Developed new tactics to lower the labor cost in the department. Responsible for hiring, training, evaluating and terminating employees. Ran weekly reinforcement meetings with staff. Provided detail written and oral instructions in English and Spanish, as needed.

ASST DIRECTOR OF HOUSEKEEPING- Doubletree Hotel- Costa Mesa, CA (1996-2000)

My duties as an assistant Director of housekeeping included managing all areas of Housekeeping Department and Laundry Department. I was responsible for 40 employees and 487 guest rooms. Responsibilities as an Assistant Director of Housekeeping included attending meetings, making changes within the departments and making all crucial decisions concerning guest of the hotel and employees. I was also responsible for all the training of all employees and their performance.

HOUSEKEEPING MANAGER- Crystal Suite Hotel- Anaheim, CA (1992-1995)

Successfully created an organized Housekeeping and Laundry Departments in a newly open hotel. Purchase of all necessary equipment needed in both departments. Staffing and training of employees in the Housekeeping and Laundry Departments. I was responsible for creating and assigning rooms to the housekeepers . I assisted and conducted monthly staff meetings. I monitored cost control programs for housekeeping labor and supplies. Perform others tasks or projects as assigned by managements and staff. Organized a successful team and plan of action which permitted the hotel to be available for occupancy upon Grand opening.

HOUSEKEEPING MANAGER-Ramada Inn- Orange, CA (1985-1992)

Successfully re-organized the Housekeeping and Laundry Department of the hotel, improving productivity and cost control. Responsible for care and cleanliness of 144 guest rooms, 3 meeting rooms, 2 pools and 2 golf courses. Assisted in the coordination, selection and purchasing of carpeting, furniture and paint for a complete remodeling of the hotel. Trained and supervised the staff of Laundry and Housekeeping departments. Responsible for inventory and purchasing supplies. Ordered and scheduled maintenance of all equipment. Managed all aspects of Housekeeping and Laundry department. Responsible for customer satisfaction in the area of room appearance and cleanliness.

EDUCATION:

GRADUATE Santiago, Chile, South America

CERTIFICATES- Guest Service Training Certificate - Ramada Management Institute.

BI-LINGUAL- Spanish and English.

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