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IT Support Specialist Resume


Contact Candidate


Name:

Andy

Location:

US-Illinois-Bloomington/Peoria

Experience:

5-10 yrs

Most Recent Job Title:

IT Support Specialist

Objective:

I can provide excellent customer service and a strong work ethic. I want to continue develop a foundation of optimism and hard work to further my career in serving customers, both internal and external.

Resume Text:

.....Begin Resume Preview.....


3 users and workstations

o Administered entire Windows 2000/XP support

o Installed and configured user applications; updated appropriate licensing as needed.

o Active Directory Administration

 Configured, and maintained user profiles, security levels and user email accounts.

• Maintained and supported servers

o Supported Windows Server 2000/2003 maintenance

o Supported rotational 24/7 on-call (pager) duties for business technology infrastructure and client website up-time

o Completed all local and network printer installation and maintenance

o Network, server, and Active Directory Administration

o Installed, configured, and maintained servers, routers, switches, hubs, cabling and other network equipment

• Created and organized software asset library and documentation for proper application installation

• Researched, priced, and purchased technology equipment, supplies, and upgrades for workstations, servers, printers, and network equipment.



AFNI (Bloomington, IL)

Customer Service Representative, 10/96 – 11/98

• Specialized in workforce management

• Planned, forecasted, interpreted and recommended appropriate staffing models.

• Analyzed operations for the Manager and Supervisor group of the contact center’s call traffic and employee performance



EDUCATION & CERTIFICATIONS

Bachelor of Arts, Economics, May 2006

• Illinois State University Normal, IL

Dell Certified Technician, Yearly Renewal

• Workstations • Servers and Storage • Laser Printers

CompTia A+, N+, 2007

Six-Sigma Yellow Belt, 2006


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