We must be our own before we can be another's. -Ralph Waldo Emerson
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We must be our own before we can be another's. -Ralph Waldo Emerson
Status: Logged Off
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Andy
US-Illinois-Bloomington/Peoria
5-10 yrs
IT Support Specialist
I can provide excellent customer service and a strong work ethic. I want to continue develop a foundation of optimism and hard work to further my career in serving customers, both internal and external.
3 users and workstations
o Administered entire Windows 2000/XP support
o Installed and configured user applications; updated appropriate licensing as needed.
o Active Directory Administration
Configured, and maintained user profiles, security levels and user email accounts.
Maintained and supported servers
o Supported Windows Server 2000/2003 maintenance
o Supported rotational 24/7 on-call (pager) duties for business technology infrastructure and client website up-time
o Completed all local and network printer installation and maintenance
o Network, server, and Active Directory Administration
o Installed, configured, and maintained servers, routers, switches, hubs, cabling and other network equipment
Created and organized software asset library and documentation for proper application installation
Researched, priced, and purchased technology equipment, supplies, and upgrades for workstations, servers, printers, and network equipment.
AFNI (Bloomington, IL)
Customer Service Representative, 10/96 11/98
Specialized in workforce management
Planned, forecasted, interpreted and recommended appropriate staffing models.
Analyzed operations for the Manager and Supervisor group of the contact centers call traffic and employee performance
EDUCATION & CERTIFICATIONS
Bachelor of Arts, Economics, May 2006
Illinois State University Normal, IL
Dell Certified Technician, Yearly Renewal
Workstations Servers and Storage Laser Printers
CompTia A+, N+, 2007
Six-Sigma Yellow Belt, 2006
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