Consultant Resumes in US-Florida-Ft. Lauderdale: Diane

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District Manager Resume

Consultant Resume

Contact Candidate

Name:

Diane

Location:

US-Florida-Ft. Lauderdale

Experience:

10+ yrs

Most Recent Job Title:

Consultant

Objective:

A high-energy, driven professional with expertise in business management, a motivated individual who takes initiative in accomplishing targeted goals successfully, recognized for being a leader who is competent, with significant ability to influence, and lead cross functional teams in support of corporate directives.

Resume Text:

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of various industries.

 Proven track record of consistently earning outstanding performance ratings and awards. Recognized as the top 1% of employees within a Fortune 100 multi-national corporation.

 Exceptional leader, organized and resourceful with a wide range of skills. Expertise in team building, developing, motivating people, work plans, best practices, processes, quality methods, and organizational development, enjoys contributing to a team effort and creating a good working environment.

 Skilled in financial analysis, planning, design proposals, defining project plans, delineated scopes of program/projects.

Professional Experience/Consultant Management 2003-2008 South Florida

• Consultant for several small South Florida business clienteles, developed marketing, advertising, business plans for expansion, implemented sales practice to increase market share by 50-75%. Profits doubled year one, and projected to triple by year end 2008. Assisted with recruitment and hiring of new management and functional personnel for expansion of business. Developed efficiencies for cost containment.

• Design, created Sales Call Centers for start up durable medical equipment (DME), and automotive insurance warranty companies attained all goals and objectives to include revenue targets and system deployment for transition to principals’ executives.

• Contract negotiations of pricing, terms, conditions, indemnity, liability of vendors’ contracts for all function of business including lifecycle maintenance, financial impact of non-performance, alarm providers, telephone systems: network, software, hardware, computer equipment, furniture, etc. 20-30% saving accrued over standard pricing.

• Responsibilities included recruiting of new hirers to employment of sales professional and managed teams.

• Developed, created, implemented, deployment of network and system technology platforms: telecommunications voice/data/internet, in support call center environment for both in and out bound sale initiatives. Designs included growth with the use premise agents and remote agents with VPN/VOIP/IP software. Responsibility included sourcing contractors within space planning for electric, security systems, carpet, furniture procurement, etc.

• Proven sales attainment DME of 73% growth, 1st Qtr and 52% 2nd Qtr, creating revenue stream of $8.3m annually in first year of start up and increased sales 80% within 6 months of Auto Warranty Company.

• Selected, deployed sales certification and insurance course curriculum (Govt. sector Medicaid, Medicare and Private Insurances), for processing of claims for reimbursements, appeals, and practices. Trained agents on MS Professional Office package for strengthening, sharpening knowledge base, and rewrote scripts for in and out bound call processing

• Created reports for statistics, metrics, monitoring call center progress and coached, trained and mentoring team of call center agents graphical and statistical.

• Developed business plan with growth projections statistical reports for future planning based on forecasted business plan.

• Duties include profit and loss financial analysis, invoicing, forecast, and coordinating multiple organizations to meet targeted programs, objective, goals, service levels, occupancies, metrics, Key Performance Indicators

• Work all client and sub-client events through several call centers both domestic and international, and orchestrate health and welfare of multi-tiered master agreement contract, and statement of work.

• Created and managed workforce team processes, work-flow charts, and escalation guidelines, manage reporting staff 40 exempt and non-exempt employees. Hyperion, Oracle, Crystal, IEX, TCS subject matter expertise

AT&T Corporate New Jersey -Product Manager, Interactive Voice Service (IVR) 1980 -2003

 Provided Product Development Management for existing, and new Interactive Voice Response Services and Products; supported the new E*Contact Managed Service including setting business/sales strategy, designed parameters for target market new customers. Supported existing service of new and embedded customer base

• Write, and publish documents to support business strategies covering customer s; transition and migration to new offers, business plans, pricing/presales processes, expense to revenue analysis, contracts, cost containment, methods and marketing-sales communications

• Built customer database in MS Access for migration planning to new E*Contact Managed Services.

• Mentor and coach 5 new trainees to become Product Management Principals.

• Designed product assessment tools for sales support and senior management review of product financial health

• Managed creation of new flagship product Do Not Call Compliance offer based in regulations mandated by FCC

• Managed outsourced vendors with negotiations and executed contracts for support of unbundled and bundled offers, AT&T’s flagship products IVS and Voice Tone

• Provided Product Development Management for existing, and new Interactive Voice Response Services and Products; supported the new e*Contact Managed Service including setting business/sales strategy, designed parameters for target market new customers. Supported existing service of new and embedded customer base

• Negotiated 11 contracts with 9 external suppliers/providers and 2 internal partners producing $46M in revenue.

• Grew revenue 20% for product within the first six-month of targeted annual business plan. Exceeded annual plan growth by 10%.

• Designed and developed marketing/sales communication materials such as sales guides, brochures, and sales promotions. Established and introduced new feature sets to the product

• Planned growth of next generation, product evolution, for customer relations strategy

Contract Manager, Business Services -AT&T

 Managed and delivered secured offers with pricing, terms, and conditions. Incorporated corporate liabilities, indemnities, and contingencies. Delivered revenue and supported growth, exceeding quota by 12.7%.

 Produced $27 M of positive revenue growth in win-backs from competitive markets.

 Reviewed pending contract. Reduced the number of un-supportable contracts.

Wireless-Sales Operation/Marketing Manager, Business Services-AT&T

 Responsible for identifying tools to automated systems supporting AT&T Wireless sales force, including marketing-sales programs. Investigated web based tools effectiveness through vendor demonstrations.

 Tools included an RFP Database and marketing/sales web based tools and systems. In addition tools covered forecasting, lead generations, relationship management, root cause analysis on losses, and wins.

Vendor National/International Management Business Services-AT&T

 Directly supported Bid and Proposal teams providing sales support, accurate product and service pricing, and statements of work for an outsourcing division.

 Furnished Life Cycles Management, Transition, and Deployment teams with service support, problem escalation, and specific price.

 Negotiated contracts for the procurement of telecommunications equipment, for voice and data, software, and services including maintenance. Researched and identified suppliers based on competitive strengths, capabilities, cost, size, financial health, and length of operations.

 Analyzed response quotes for Requests for Proposal on a basis of financial viability, total cost of ownership, and ability to meet requirements.

 Provided guidance in cross-functional teams on a supplier’s overall suitability. Interviewed suppliers regarding capabilities and technical platforms for certification. Incorporated into outsourcing bids.

 Managed contractors in vendor management roles on client teams. Participated on special task forces to increase overall effectiveness.

Business Service AT&T Finance-Outsourcing Practice,

 Constructed and projected companies’ expenses of assured operational costs, for scope of bid and proposal process to include resources of: people, devices, management, maintenance etc., in outsourcing opportunities. Worked in a team to accomplish a final design within the resources of electronic tools: Cost-ware (in house), MS EXCEL, solution architecture’s strategic design, and financial management and models for proposal generation.

Education

SUNY-Westchester N.Y. co-sponsored by Cornell University, Graduate with honors, in Career Development - Women’s Studies

Pace University-Business and Marketing

AT&T University, Sales Excellence-Certification in Telecommunications, Data Networking, Data Assessment Certification, 1990, through 2000 and June 28, 2001

Project Management Certification, relationship management, business management, and financial management

Other professional experiences

• Notary Public 2008

• Product Learning-Instructor, Business

• Developer, responsible for the delivery of instructor led courses and materials to field sales personnel in Data/Voice Disaster Recovery and Business Continuity Specialist

• Networking – Internetworking within sales strata’s. Other responsibility included the development course curriculum in development, editing and publishing case studies, related to previous sales client business cases.

• Business Network Sales-Enterprise Data Networking-Account Executive, Global-Multi-national customer/s 10 years experience in TCP/IP, LAN, WAN, VoIP, DCE, DTE, Intranet, Internet, Extranets- Systems AS400/Unix.

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