Customer Relations Manager Resumes in US-Ohio-Cleveland: Leslie

Customer Relations Manager Resume

Contact Candidate

Name:

Leslie

Location:

US-Ohio-Cleveland

Experience:

10+ yrs

Most Recent Job Title:

Customer Relations Manager

Objective:

To obtain a position that offers challenge, growth and career opportunity in a results-oriented company that seeks an ambitious and career conscious professional.

Resume Text:

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suring quality installation on all projects involving client supported networks and customer provided equipment.

Projects consist of Project management of staging, installation, and maintenance of telephone network, Cisco switches and router installations some Voice over IP installs and phone system moves, phone system installs.

Stake N Shake – Management of porting over AT&T network with Qwest network on existing phone system a total of 250 sites.

UTC – Managed installations of Cisco routers and network installations through out the United States and Canada. Project managed the router refresh project for Canada by switching the catalyst Cisco routers and Premguard to a higher end platform router total of 200+ sites.

Toys R US - Managed and facilitated all of the network and phone installations, paging system and maintained 24/7 maintenance escalations.

BJ Wholesale Club – Installation of AP Wireless systems at 200+ locations.

Qwest – Management of installing Cisco router equipment and networks for California Pizza Kitchen 300+ locations.

AT&T – Managed all of Ernst and Young Network (DS3, T1) installations 250+ locations along with their Cisco switch router installations. Managed Schnitzer Steel cabling infrastructure.

Worked closely with business clients and technology personal during the design, configuration, application and training stages.

Responsible for client monthly billing assurance of $150K.

Implemented new processes for client that ensured accurate inventory, timely installations and quality service resulting in improved customer service metrics.

Contributed to the implementation of an international shipping process to effectively provide equipment delivery based on required due dates.

Easy Graphics Visual Equipment and Supplies – Cleveland, Ohio

Office Manager

October 2002 – July 2004

Responsible for the cash flow of the company ensuring that proper invoicing and cash receipts were applied on sales of 1.5 k.

Managed a $250K monthly inventory and ensure proper levels were met to meet customer’s orders.

Supervised warehouse employees to ensure orders were shipped efficiently with proper document ion that exceed customer expectations.

Norstan Communications – Breckville, Ohio February 1986 – October 2002

Field Solutions Engineer

May 1999 – October 2002

Maintained high technical expertise with voice and convergence product, while offering the best solution for the customer.

Provide high technical level support for Contact Center application customer along with designing VoIP / IP solutions.

Mentor peers on a daily basis through multiple programs and provide clarification to maintain high quality level support to engineers.

Offer support to Sales staff by preparing quotes and voice/data solutions for new and existing customers.

Coordinate the scope of work with the assigned Project Manager to complete the hardware and software implementation for new systems.

Complete RFI and RFP proposals for medium to high profile accounts with 500 – 1000 end user port sizes.

Application Specialist

August 1996 – November 1998

Develop integrated systems applications and support documentation for sales staff for 3 diverse product lines. (Siemens, Phonemail, AVT)

Researched and maintained Siemens products lines including associated Voice Processing products and applications.

Successfully engineered Siemens products, New Install, MAC upgrades, Y2K upgrades, and TRU configurations for customers.

Designed and configured Siemens products and provided training through video conferencing tools.

Installation Design / Application Coordinator

October 1990 – August 1996

Facilitated unique sales opportunities for an account base, valued at $500K annually , and promoted high quality customer service / training.

Advised customers of software and hardware proposals that assisted them in managing their network and call centers more cost effectively.

Offered problem solving knowledge on software and technical support to service technician, system engineers, and designers.

Responsible for the successful completion of over 500 system installation of telephone switches.

Education

Highland High School, Hinckley Ohio

Medina Vocational Career Center, Medina Ohio; Micro Computer Accounting

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