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Customer Service Advocate Resume
Colleen R.
US-California-San Diego
CM/DM Technician
03 December 2008
COLLEEN RENEE’ DAHL FREUND
P.O. Box 1254
Boulevard, CA 91905
TO WHOM IT MAY CONCERN:
I am looking to Work-Out-Of-My-Home as my first choice; with my Computer, Manuscript Typist and Secretarial/Legal Skills. I live 65 miles east of San Diego and because of the high cost of gas and raising my grandson now, I would prefer to work at home. I would be willing for either part-time or full-time; and I want to be able to work on my own schedule as long as I put in the 4 - 8 hours a day that I was hired and paid to do.
I have a 4-in-1 Machine (Fax, Copier, Scan, and Photo) and a Computer with Printer.
If I can be of any service to your Company, please feel free to contact me.
Sincerely,
Colleen Renee’ Dahl Freund
(619) 766-9369
ColleenFreund@gmail.com
Crdf
ndows Vista.
Worked in Accounting (Accounts Receivable)
and Knowledge of Accounts Payable, Sales, and
Sales Orders. Trained in CPR.
EXPERIENCE:
Mar 91 -
Present Domestic Engineer
COLLEEN RENEE’ DAHL FREUND
RESUME (continued)
Page 2
EXPERIENCE:
Oct 90 -
Mar 91 OGDEN/ERC Government Systems
5510 Morehouse Drive, Fourth Floor
San Diego, CA 92121
DATA MANAGEMENT AND CONFIGURATION
MANAGEMENT TECHNICIAN
Responsibilities: To provide word proces-
sing, data management and configuration
management support to several programs
underway at NAVOCEANSYSCEN. Have been
trained to use the aforementioned Hardware
and Software.
Oct 88 -
Oct 90 SCIENCE APPLICATIONS INTERNATIONAL
CORPORATION
4455 Eastgate Mall
San Diego, CA 92121
&
10240 Sorrento Valley Road, STE 202
San Diego, CA 92121
DATA MANAGEMENT AND CONFIGURATION
MANAGEMENT TECHNICIAN
Responsibilities: To provide word proces-
sing, data management and configuration
management support to several programs
underway at NAVOCEANSYSCEN.
Enter incoming documents into the Automated
Data Management System (ADMS): ensure
documentation is entered into proper cate-
gory, properly stamp documentation with code
and document category and number, prepare
file labels and file, maintain order and
sequence to physical files to enable quick
access, edit and update computer files to
ensure branch users of the ADMS have current
information on available documentation.
COLLEEN RENEE’ DAHL FREUND
RESUME (continued)
Page 3
Maintain extra file copies of data library
documentation. When necessary to provide
copies of documentation to code personnel,
Have material copied, do binding, and con-
trol distribution and delivery. Maintain
an automated tracking system that indicates
document number and name of the person who
holds the copy.
Ensure obsolete documents are removed from
physical Library and database appropriately
edited to indicate removal or revision. Con-
trol classified documentation and maintain
orderly files. Make updates as required to
Category 910, and 930 documentation: 910-U-
PG-001 - NAVOCEANSYSCEN Code 834 Data Manage-
ment Plan, 910-U-PE-002 - Documentation For-
mat Guide Code 834, 910-U-PC-003 - Code 834
Viewgraph Library Index, 910-U-PC-04 -
Code 834 Document Library Index. Provide
backup and support to PMS area. (Use 20/20
Spreadsheet). Conduct briefings on the ADMS
to other interested NAVOCEANSYSCEN Codes.
Create new hardcopies for viewgraphs for code
personnel, from hardcopies produce viewgraphs
and mount, add new viewgraphs to automated
data index: stamp new viewgraphs with
assigned number, file in viewgraph library,
file hardcopy of viewgraph in notebook by
category and number for easy reference when
preparing future briefings. Assemble view-
graph presentation packages for code person-
nel. Maintain on file a hardcopy list of all
viewgraphs used for presentation. Include
with hardcopy list a hardcopy of each indi- vidual viewgraph in the package. Re-file
viewgraphs by category and in proper number
sequence.
Maintain central control of PC software and
related manuals: enter PC software and
manuals in the ADMS, stamp and file. Check
COLLEEN RENEE’ DAHL FREUND
RESUME (continued)
Page 4
items out to code personnel as required for
their use: maintain automated tracking
system indicating name of person holding
software or manual. Maintain central control
of photographs: enter into ADMS, stamp and
file.
Dec 83 -
Oct 88 DOMESTIC ENGINEER
Jun 81 -
Dec 83 CONTROL DATA CORPORATION
4455 Eastgate Mall
San Diego, California 92121
MANUSCRIPT TYPIST
Responsibilities: To provide word processing
support to several programs underway at
NAVOCEANSYSCEN. Using the DEC, VAX, VYDEC,
WANG, and WORD STAR I had supported two (2)
project managers in five (5) different pro-
gram areas. I had increased my knowledge of
Navy Standards, specifications and formats
and had assisted in the preparation of pro-
gram management support materials, including
text, graphics and viewgraphs. I have a
keen interest in learning new applications, a
high degree of cooperation and a willingness
to meet schedule deadlines while producing
high quality documents.
Jun 81 -
Oct 81 OFFICE CAREERS COMPANY TOPS
9455 Ridgehaven Ct. 7851 Mission Center Ct.
San Diego, California San Diego, California
WORD PROCESSOR
(Contracted out to Control Data Corporation
on a temporary basis; which ended up full-
time and Permanent.)
COLLEEN RENEE’ DAHL FREUND
RESUME (continued)
Page 5
May 81 -
Jun 81 ZADAN & ASSOCIATES, INC.
1400 6th Avenue
San Diego, California
WORD PROCESSOR IN ACCOUNTING/LEGAL
SECRETARY
Was hired to be a Word Processor in
Accounting; but, instead was given
Legal Secretarial duties. (Left the
Job because the Employer was unable to
Pay his employees.)
Jun 77 -
May 81 DOMESTIC ENGINEER
Nov 76 -
Jun 77 DIXIELINE LUMBER COMPANY
3250 Sports Arena Blvd.
San Diego, California
PLATE MAKER IN ACCOUNTING AND PBX
OPERATOR
Responsibilities: Was in charge of making
the charge plates and keeping the charge
account records up-to-date in the Accounting
Department. I was also a relief PBX Operator.
Mar 75 -
Nov 76 MOM’s SALOON
945 Garnet Avenue
San Diego, California 92109
FOOD/COCKTAIL WAITRESS, BARTENDER, &
STOCKED THE FIVE (5) BARS
Nov 74 -
Mar 75 DENNY’S RESTAURANT
900 Garnet Avenue
San Diego, California 92109
WAITRESS
COLLEEN RENEE’ DAHL FREUND
RESUME (continued)
Page 6
Jun 74 -
Nov 74 Unemployed (laid-off from Spectral
Dynamics Corporation.
Mar 72 -
Jun 74 SPECTRAL DYNAMICS CORPORATION
4455 Ruffin Road
San Diego, California
Supervisor: Barbara Francis, Sales Orders
SALES ORDERS/ACCOUNTS RECEIVABLE CLERK/
PBX OPERATOR
Responsibilities: Worked in Accounts
Receivable, and did the paperwork for
Sales Orders. Researched. Was a relief
PBX Operator and helped out in other
Departments when needed.
Jun 71 -
Aug 71 EASTSIDE INDUSTRIAL PROPERTIES, INC.
6044 Gateway East - Surety Towers
El Paso, Texas 79905
Supervisor and Owner: Charles H. Foster
LEGAL RECEPTIONIST/SECRETARY TRAINEE
Responsibilities: I answered phones and
learned legal secretarial duties while
working under five (5) separate bosses.
COLLEEN RENEE’ DAHL FREUND
RESUME (continued)
Page 7
EDUCATION: East County Family Martial Arts
La Mesa, California
Karate & Weapons (2008 - present)
Martial Arts America
La Mesa, California
Karate & Weapons (1999 - 2006)
Cuyamaca College
El Cajon, California
Paralegal Studies - Receive Certificate
on 03 Jun 1997
Grossmont College
El Cajon, California
Business, Legal Secretarial, and Computer
Science Course. Attended Grossmont from
Sep 70 - Jun 71,
Sep 79 - Jan 81, and
Sep 82 - Jun 83.
Mesa College
San Diego, California
Psychology Courses & Karate.
(Not to mention -- the school of Hard Knocks)
REFERENCES: See Attachment.
REFERENCES
Mr. Al Dahlvig,
Principal Systems Engineer
Science Applications International Corporation
10240 Sorrento Valley Road - Suite 202
San Diego, California 92121-1636
(619) 587-9071
Ms. Gypsy Reinking
Senior Systems Analyst
Science Applications International Corporation
10240 Sorrento Valley Road - Suite 202
San Diego, California 92121-1636
(619) 587-9071
Ms.Joan Cranny
Principal Systems Analyst
Science Applications International Corporation
10240 Sorrento Valley Road - Suite 202
San Diego, California 92121-1636
(619) 587-9071
Mr. Michael G. Mathos
Program Manager
Science Applications International Corporation
10240 Sorrento Valley Road - Suite 202
San Diego, California 92121-1636
(619) 587-9071
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