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Instructor/ Supply Tech Resume
Phyllis
US-Virginia-Norfolk/Hampton Roads
Sales Manager
Over 11 years of hands-on management experience. Committed to the highest level of excellence through achievement. A respected manager who leads by example. Excellent decision-making and problem-solving skills developed while meeting the challenge of a fluctuating personal insurance business environment.
ales offices to 21.
• Subsequent promotion to District Sales Manager from District Sales Trainer and Office Manager.
Responsibilities:
Oversee efficient training and operation of over 30 employees in 14 offices statewide; develop, implement, monitor and adjust revenue and expense budgets; recruit, hire and mentor employees; process and approve time cards; prepare and administer performance evaluations and related salary actions; administer disciplinary actions and terminations.
Willis Financial, Norfolk VA
June 2004 – January 2005
Office Manager
Responsibilities:
Responsible for scheduling, training and management of staff and overall office efficiency; coordinated continuing education for staff; performed payroll calculations.
American General Life and Accident, Virginia Beach VA
July 2003 – June 2004
Life Insurance Agent
Responsibilities:
Managed existing business; Prospected for new business; Conducted in-depth marketing plan designed to increase market share; Educated clients based on a needs-analysis approach. Developed strict time-management skills. This position was primarily commissioned sales. The office underwent some restructuring. Several agents were released to reduce expenses.
GEICO, Virginia Beach VA
September 1997 – July 2003
Education and Training Specialist / Senior Sales Counselor (Military Sales)
Achievements:
• Ranked in the top 1% of the entire call center for unsurpassed productivity and accuracy for three consecutive years.
• Awarded with Chairmans Club Silver and Bronze tiers.
Responsibilities:
Trained and mentored associates in sales techniques and efficiency; Maintained compliance with state and company guidelines, policies and procedures; Tracked production and customer satisfaction surveys; Prepared executive-level reports and presentations; Prepared and implemented various product-related training modules.
Education
University of Notre Dame, Certificate of Achievement
Executive Leadership Strategies
June 2008
University of Notre Dame, Certificate of Achievement
Executive Certificate in Leadership and Management
May 2008
University of Notre Dame, Certificate of Achievement
Leading Teams and Organizations
March 2008
University of Notre Dame, Certificate of Achievement
Effective Leadership
February 2008
Almeda University
Master of Business Administration, Business Management
May 2007
Almeda University
Bachelor of Science, Business Administration
January 2006
Military Service
United States Navy, April 1988 – December 2004, Honorable Discharge
Monitored all requisition, receipt, issue and expenditure transactions involving over $250 million in classified weaponry and associated components. Held various levels of security clearances.
Professional Licensure
Health Insurance License issued on April 6, 2005
Life Insurance and Annuity Contracts License issued on March 30, 2005
Property and Casualty Insurance License issued on October 21, 1997
CE Compliant for biennium ending December 31, 2008
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