SVP / Sr Director Resumes in US-Maryland-Baltimore: Michael

SVP / Sr Director Resume

Contact Candidate

Name:

Michael

Location:

US-Maryland-Baltimore

Experience:

Most Recent Job Title:

SVP / Sr Director

Objective:

Seeking a career opportunity where I can contribute to the success of an orginzation, leveraging my 20+ years of strengths and experiences. I have a proven track record of exceeding corporate goals for enhancing productivity, reducing costs, implementing large scale projects, and delivering strong substantial gains.\\r\\n\\r\\nMy core competencies include:\\r\\n* Strategic Planning\\r\\n* Multi-site and multi-functional leadership\\r\\n* Process development and improvement\\r\\n* Fiscal oversight\\r\\n* Compliance management\\r\\n* Vendor / Affiliate contract negotiating and relationship management

Resume Text:

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MICHAEL S WINDLER rnrn632 Campbell RoadrnYork, PA 17402rnrnC: (717) 855-5632 rnE: windlerdm@comcast.net rnrnrnPROFILErnrnDriven operations leader with extensive strategic and hands-on experience. A proven track record of exceeding corporate goals rnfor enhancing productivity, reducing costs, implementing large scale projects and delivering strong and substantial gains.rnrnCORE COMPETENCIES:rn- Strategic planning rn- Process development and improvementrn- Operations management rn- Vendor / affiliate contract negotiationsrn- Fiscal oversight rn- Multi-site & multi-functional leadershiprn- Compliance management rn- Relationship managementrn- Core business knowledge rn- Innovative ideasrnrnHIGHLIGHTS/ACCOMPLISHMENTSrnrn* Strategized and implemented a centralized recording process resulting in assurance of proper lien recordation and appropriate back end reporting to capture unsecured liens.rnrn* Negotiated cost-effective contract with off shore affiliate, resulting in a $75,000 savings on an annual basis and achieved targeted servicing goals.rnrn* Directed successful migration of lien release process from multiple sources to a single affiliate, resulting in a $200,000 annual savings and a reduction of seven FTEs.rnrn* Directed execution of Vendor Service Agreements with ten national appraisal and title vendors to insure corporate compliance and meet audit requirements.rnrn* Served as part of a home office empowerment initiative committee, responsible for coordinating and recommending improvements for various business processes.rnrn* Performed a leadership role on a six person appraisal and title steering committee, responsible for proper oversight of all policies, procedures, and practices.rnrn* Created a position, using existing staffing, to support oversight of tax reporting process. Results have included multiple process improvements related to IRS Penalty rnAbatement process and a 19% reduction in accounts identified.rnrn* Directed and oversaw business help desk service level improvement from a 2:45 ASA at end of 2006 to 0:11 in October, 2008, operating in multiple sites.rnrn* Focused on employee morale which resulted in the Voice of Employee (VOE) satisfaction rating improvement from 54% in 2005 to 72% in 2007.rnrn* Managed controllable expenses which resulted in $322K better than plan (15% reduction) for 2007.rnrn* Created a compliance analyst position to help oversee various control aspects including RCSA & COB. The position was later adopted in other parts of the business.rnrnrnPROFESSIONAL EXPERIENCErnrnCITIFINANCIAL (and formerly Commercial Credit) 1988 to 2009rnrnSVP / Senior Director, Centralized Operations, Baltimore, MD rn June 2006 to January 2009rnDirected and led change via management oversight and insured visionary perspective for multiple and varied operations including:rnrn* Management of Oursource Functions - Managed vendor and affiliate relationships (both on shore and off shore) that had impact on branch operations including title & appraisal, auto repossession, lockbox processing, post close verification, and others. rnrn* MOST Help Desk - A call center responsible for providing business support to approximately 2,500 branches in three countries. rnrn* Credit Bureau Corrections - Reviewed and corrected credit bureau disputes.rn rn* Tax Reporting - Oversaw process for customer and vendor tax reporting.rn rnPrior operations previously responsible for included:rnrn* Transaction Processing - Payment processing exception handling. rnrn* Customer Service - Call center handled varied calls including escalated and executive complaints.rnrnSenior Manager, MOST Operations, Baltimore, MDrn 1995 to 2006rnrnDirected the efforts of a multi site call center responsible for providing business support to approximately 2,500 branches in the rnUS, Canada, and Mexico. Variety of calls included training, operational, and software related problems and questions. Total rncall volume of approximately 35,000 to 40,000 per month. Other operational processes requiring oversight included rate reduction rnprocessing, prepayment penalty waivers processing, deferment processing, and entitlement reviews. During this time, planned and provided proper support for three large acquisitions (Security Pacific, Associates, Washington Mutual) resulting in rnexpansion to multiple sites and support in multiple countries.rnrnTeam Leader, MOST Operations, Baltimore, MD rn 1993 to 1995rnrnManaged call center teams ranging from five to twelve employees, responsible for providing business support to multiple regions of rnthe US.rnrnBranch Manager, Silver Spring / Baltimore / Glen Burnie / Laurel, MD rn 1989 to 1993rnrnResponsible for management of entire branch operations including business development, collections, hiring and training. rnIncreased responsibilities from a $3M portfolio to $20M. rn rnManager-in-Training, Silver Spring, MD rn 1988 to 1989rnrnEDUCATIONrnrnUniversity of Maryland, College Park rn* Marketing / Personnel Management, 108 credits completedrnrnNassau Community College - Hempstead, NYrn* Associates Degree - Business ManagementrnrnTRAININGrnrnCorporate training included completion of Leadership II; Leadership I; Respect in the Workplace; Communicating with Diplomacy and Tact; Interviewing People; Diversity SOS

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