Epic Implementation - Credentialed Training Project Manager Resumes in ------: Nancy

Epic Implementation - Credentialed Training Project Manager Resume

Contact Candidate

Name:

Nancy

Location:

------

Experience:

10+ yrs

Most Recent Job Title:

Epic Implementation - Credentialed Training Project Manager

Objective:

Highly motivated, creative and versatile Credentialed Epic Training Specialist with a talent for gracefully facilitating change management, analyzing problems, developing and simplifying procedures, and finding innovative solutions. A comprehensive background in adult education combined with healthcare information technology, courseware development and a proven record as a top-performer and dedicated EPIC professional, my repertoire Includes:
• Training all levels of clinical end users (Physician/Providers, Nurses, Respiratory Therapists, Surgeons, Anesthesiologists, Residents/House Staff, PA’s, Nurse Practitioners, Hospital Unit Clerks, non-licensed staff, etc ) in EPIC Ambulatory, Inpatient, OpTime, Prelude and Cadence products
• Participating in and championing an atmosphere of team work during strategic training and workflow planning meetings.
• Actively participated in formulating training strategies during curriculum design/redesign, to better accommodate the needs of the EMR end user.

Seeking full time contract positions (will consider temp-to-hire in Texas only).

Resume Text:

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SUMMARY

Highly motivated, creative and versatile Credentialed Epic Training Specialist with a talent for gracefully facilitating change management, analyzing problems, developing and simplifying procedures, and finding innovative solutions. A comprehensive background in adult education combined with healthcare information technology, courseware development and a proven record as a top-performer and dedicated EPIC professional, my repertoire Includes:

• Training all levels of clinical end users (Physician/Providers, Nurses, Respiratory Therapists, Surgeons, Anesthesiologists, Residents/House Staff, PA’s, Nurse Practitioners, Hospital Unit Clerks, non-licensed staff, etc ) in EPIC Ambulatory, Inpatient, OpTime, Prelude and Cadence products

• Participating in and championing an atmosphere of team work during strategic training and workflow planning meetings.

• Actively participated in formulating training strategies during curriculum design/redesign, to better accommodate the needs of the EMR end user.

TRAINING SPECIALIST / INSTRUCTIONAL DESIGNER

• Conducting user needs assessment (Interviewing users, supervisors, builders, developers and subject matter experts) and identification of workflows

• Authoring, designing and illustrating courseware, end user documents, job aids, quick start guides, technical documentation, promotional collateral and newsletters

• Actively participating in planning/designing and testing sessions

• Presenting training sessions for clients (one-on-one or in a classroom setting)

• Implementing and maintaining a Learning Management System (LMS)

• Training and Mentoring other trainers

TECHNICAL WRITER

• Working with templates, styles, and style guides including the Microsoft Manual of Style for Technical Publications and the Chicago Manual of Style

• Developing installation documentation, configuration instructions, job aids and courseware

• Designing and implementing PowerPoint presentations

• Proofreading and minor editing of documentation

• Creating CBT modules and assessments using Captivate

IMPLEMENTATATION/TECHNICAL SUPPORT SPECIALIST

• Assisting in software rollouts, implementations, ‘Go live’, and migrations

• Monitoring the Help Desk/Command Center

• Troubleshooting and resolving hardware, desktop and printer problems, escalating as needed

• Performing Computer/User account set-up including terminal server profiles

• Overseeing account security and permissions

• Configuring laptops and assisting with remote access/dial-in issues

• Installing software/patches/upgrades

SPECIFIC EPIC EXPERIENCE

Provided strategic and educational expertise in the successful development and implementation of initial Go-Live and ongoing Epic modules and training programs; responsibilities included:

• Planning and implementing instructional programs and education strategy based on user workflows

• Conducting needs assessments for proposed training

• Designing and developing facilitator’s guides, handouts, job aids, and quick start guides

• Attending DVB sessions and participating in testing

• Collaborating with Application Coordinators and providing relevant feedback

• Training other trainers in podium and presentation skills as well as specific Epic modules

• Conducting Go-Live and ongoing classroom sessions for physician/providers, nursing staff, clinical staff, ancillary departments and practice management users

• Providing elbow-support during Go-Live

• Conducting post-implementation review and establishing user-optimization programs

The classes were based on specific roles: Providers, Nurses, PT/OT/Speech/Respiratory Therapists, Anesthesiologists, Residents/House Staff, PA’s, Nurse Practitioners, Hospital Unit Clerks, non-licensed staff, etc. Classes ranged from one-on-one to 24 student attendees.

EPIC Modules Trained:

EpicCare /Ambulatory

Inpatient

COE/Order Entry

CPOE/Order Entry

eMar

OpTime--PreOp, IntraOp PostOp

CDR

ADT

Cadence

Prelude

MyChart

Epic Credentials Achieved:

EpicCare Ambulatory

Cadence

OpTime

Epic Implementations:

Well-Known Texas University Hospital System- Inpatient, EpicCare Ambulatory and OpTime

Audience: Providers, Nurses/MA’s, Nurse Practitioners, Residents/House Staff, PA’s, and CRNA’S

Major Houston Clinic-Cadence, Ambulatory

Audience: Schedulers, Clerks, non-licensed staff

University Healthcare System Hospital in Greenville, NC, Inpatient

Audience: Providers, Nurses, PT/OT/Speech/Respiratory Therapists, Anesthesiologists, Residents/House Staff, PA’s, Nurse Practitioners, Hospital Unit Clerks

Houston Area County Hospital, Inpatient, EpicCare Ambulatory

Audience: Providers, Residents/House Staff, PT/OT Speech/Respiratory Therapists, PA’s, Nurses, Nurse Practitioners, Hospital Unit Clerks, non-licensed staff

Hospital in Minneapolis, MN, OpTime

Audience: CRNA’S

University Healtcare System Hospital, Nags Head, NC, Inpatient

Audience: Providers, Residents/House Staff, PT/OT Speech/Respiratory Therapists, Social Workers. PA’s, Nurses, Nurse Practitioners, Hospital Unit Clerks, non-licensed staff

Prominent Houston area College of Medicine, Houston, TX, EpicCare Ambulatory, Cadence, MyChart

Audience: Providers, Residents/House Staff, PA’s, Nurses, MA’s, Schedulers, Clerks, non-licensed staff

OTHER SOFTWARE KNOWLEDGE

I have mastered the software below by self-study and other methods. I then developed training courseware and conducted training classes for most of the applications listed below.

POWER USER:

Microsoft Operating Systems

(3.x, ’95, 98, NT, ME, 2000, XP)

Microsoft Access (to 2003)

Microsoft Excel (to 2003)

Microsoft PowerPoint (to 2003)

Microsoft Word (to 2003)

Microsoft Internet Explorer

Microsoft Net Meeting

Microsoft Outlook

Microsoft Paint

SnagIt

Citrix

Lotus Notes

Lotus Organizer

Sametime/Instant Messaging

MGI Photo Suite

Paint Shop Pro

Learning Management (LMS)

INTERMEDIATE LEVEL:

Adobe Acrobat/Distiller/PDF

Captivate

Centra Symposium

Information Mapping

iPass (dialer software)

Livelink

Microsoft FrontPage

Microsoft Publisher

Nortel VPN

Test Construction Set (CBT’s)

Visio

WebEx

FAMILIAR WITH:

Corel Draw

Corel Capture

FrameMaker

Homesite/Web design/HTML

HR Access

Panagon

RoboHelp (version 3)

EMPLOYMENT HISTORY

TRAINER/COURSEWARE DEVELOPER/

JANUARY 2005-PRESENT

Since 2005, I have worked exclusively with electronic medical record software. I have functioned as a Credentialed Epic Training Specialist for prominent hospitals, major clinics, as well as two large medical schools. I conducted classes on EPIC Systems—Ambulatory, Inpatient, and OpTime procedures as well as Prelude and Cadence. Classes were comprised of providers (Physicians/Surgeons, Nurses, PAs, Nurse Practitioners, PT/OT/Speech/Respiratory Care, Dieticians, Medical Students, Nursing Students, and House Staff etc.) clerical/administrative personnel (Unit Clerks, Patient Care Technicians, etc.) and practice management personnel.

SENIOR TRAINER/COURSEWARE DEVELOPER

DECEMBER 2002- JANUARY 2005

I worked temporary contract positions performing the following duties: Researching, authoring, designing and illustrating Courseware/Technical Documents and preparing and presenting technical training courses. Other projects included designing and training complex document management systems for a Shell Oil, training Technical Support Help Desk representatives for an international banking/finance client, and conducting ‘Platinum level’ training sessions for Exxon Corporate Legal and Upper Management.

TITLE: TECHNICAL TRAINER DECEMBER 1996 – DECEMBER 2002

Employer: CDI Engineering – Client: Solutia, Inc. (Formerly Monsanto) Solutia is a chemical processing facility located on Chocolate Bayou, south of Alvin, TX. I functioned as the sole software applications trainer for 800+ users. I performed needs analyses, designed curriculum, courseware, job aids, user guides, etc. I provided a full spectrum of office applications training as well as training on numerous proprietary software applications. I assisted in manning the Help Desk and providing tier1+ solutions for software and hardware issues. In addition, I was involved in establishing a document management system using Panagon/Filenet. Solutia filed for Chapter 11 bankruptcy and my position was eliminated in 2002.

TITLE: APPLICATIONS TRAINER

NOVEMBER 1995 – DECEMBER 1996

Employer: New Horizons Computer Learning Center, 5555 San Felipe, Houston Texas

New Horizons is the largest independent IT training company in the world. I mastered the software to be taught, prepared for class, and performed stand-up classroom training onsite or off site as assigned. Topics included Microsoft and Lotus products, graphics packages and database software.

EDUCATION

Whiting Business College, Cleveland Ohio, B.A.-Communications

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