Sr Customer Service Rep Resumes in US-South Carolina: Martina

Sr Customer Service Rep Resume

Contact Candidate

Name:

Martina

Location:

US-South Carolina

Experience:

Most Recent Job Title:

Sr Customer Service Rep

Objective:

I have experience in using Microsoft Word, PowerPoint and Excel. I also type 45wpm. I resolve problems with customers over the phone in a sensitive and professional manner. I attempt to diffuse problematic situations by being caring and sensitive to each individual\'s needs. I am very computer literate and customer oriented. I handle incoming calls daily and I give quotes for various services offered by my current employer. I also answer, screen, and transfer incoming calls, sort and distribute incoming and outgoing faxes, mail, data entry, other office routine. I\'m hoping to expand more on these qualities and learn new skills as an employee of your company.

Resume Text:

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Objective

I have experience in using Microsoft Word, PowerPoint and Excel. I also type 45wpm. I resolve problems with customers over the phone in a sensitive and professional manner. I attempt to diffuse problematic situations by being caring and sensitive to each individual's needs. I am very computer literate and customer oriented. I handle incoming calls daily and I give quotes for various services offered by my current employer. I also answer, screen, and transfer incoming calls, sort and distribute incoming and outgoing faxes, mail, data entry, other office routine. I'm hoping to expand more on these qualities and learn new skills as an employee of your company.

Work Experience

7/2005- Present

Operator/Sr Customer Service Rep

Comporium Communications

Rock Hill SC

My basic duties include, answering business related phones calls in a professional manner, processing payments to the correct accounts, assisting customers with questions about their bills, changing rate plans and adding features to cell phone accounts, cable accounts and home phone accounts. I also troubleshoot cell phone and cable TV problems before logging repair tickets. I also log in utility problems for the city after hours. At this job I am required to use my better judgment to determine what the problem is specifically with a customer's cable/phone service and/or refer them to the correct department if I myself am not able to help them.

8/2003-8/2004

Sales Associate

Walmart

Rock Hill SC

My general duties included, answering phones, using intercom, stocking shelves, helping customers find merchandise, and entering customers personal information into the system to have their vehicles serviced. I was also required to train the new employees as they come into my department and we were also required to work/sort the inventory in the backroom as well as change price labels of the items displayed on the shelves.

5/2001-8/2001

Paid Intern

City of Rock Hill Water Treatment

Rock Hill SC

My general duties here included, collecting water samples from various places in the Rock Hill area, prep samples in the lab to be incubated to test for the presence of viral and/or bacterial colonies. I counted the colonies of bacteria and also examined them under high power microscope. Also created charts on computer to produce a curve showing the fluctuation of bacterial colonies in specific areas as well as for the city as a whole for the month.

Education

Grad date York Technical College

1/2008 Associate in Science

I am currently working to complete degree in Business Management with a concentration in Environmental Science.

8/2005/-8/2006 Winthrop University

not yet completed

Graphic Design

Additional Info

As a Call Center Operator I have gained experience dealing with the general public on a daily basis. As a result I have become more customer oriented and more experienced in dealing with stressful situations. I also have analytical and organizational skills I developed at my current employer. I'm in the market for a career more so than a job at this point. I’m looking forward to speaking with you soon about this opportunity.

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