Operations Management Resumes in US-Florida: Renee

Operations Management Resume

Contact Candidate

Name:

Renee

Location:

US-Florida

Experience:

Most Recent Job Title:

Operations Management

Objective:

Resume Text:

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PROFILE

Dynamic, resourceful and innovative Mortgage Broker and Banker, recognized for having a ‘can do’ attitude.

Demonstrated mortgage experience in all phases of residential and corporate mortgage business.

Proven record of success in sales and marketing that consistently produces maximum results and strong negotiating and closing abilities.

Possess excellent presentation skills and the ability to handle multiple tasks.

Outstanding communicator who is able to work well with individuals from all socioeconomic and cultural backgrounds.

Conscientious to client’s needs; identifies issues, resolves problems and responds quickly to client requests.

Strong product background and training with extensive knowledge of financial tools.

CAREER HIGHLIGHTS

ADMINISTRATION / MANAGEMENT / RESEARCH

- Served as Finance Director for $140M new construction project in West Palm Beach, Florida

- Acted as Central Liaison between potential purchasers, lender, closing agents, developer (HH Development) and equity partner (The Carlyle Group)

- Co-authored lending guidelines for potential “in-house” financing

- Applied additional lending resources for potential purchasers and coordinated project approval from lenders

- Monitored all communications with lenders/purchasers, performed weekly teleconference with preferred lenders, and relayed information to partnership

- Organized closing likelihood assessment on a weekly basis, which was used as a guide by partnership in assessing potential closings

- Directed administrative activities, maintained daily schedule for busy operation, and led sales associates

- Initiated total quality management concepts and organizational initiatives with emphasis in maximizing continuous quality and performance

- Conceptualized training modules to train sales associates in achieving company's mission

- Reviewed demographic data and researched mortgage options by staying abreast on state-of-the-art financing tools

SALES / BUSINESS DEVELOPMENT / MARKETING

- Established Smart Choice Loan Center in South Florida (2001) and Michigan (1996); assigned to manage overall operations/processing/payroll that produced $950K gross revenue in the first year

- Performed in top 5% of loan originators

- Reviewed all potential purchasers, categorized lenders, and settled all financing issues prior to closing

- Organized the entire appraiser packages and appointments, as well as analyzed appraisal issues

- Coordinated with lenders and potential purchasers on behalf of the partnership

- Determined key leads, performed introductory calls, and advised on a wide range of mortgage options

- Involved in improving two major metropolitan mortgage operations and real estate industry

- Promoted mortgage services to banks and real estate companies and initiated ideas for creating new business

- Established follow-up procedures, which increased the number of closings and referrals

CLIENT SERVICES / ACCOUNT RELATIONS / PROBLEM SOLVING

- Assumed conflict resolution responsibility regarding pre-closing issues, including stagnant and underperforming accounts

- Upheld tough mortgage presence to develop close interaction with corporate clients and transferees and high consumer loyalty

- Established positive ongoing customer relationships by endorsing strong business ties, which exceeded organizational performance goals

- Maintained keen level of customer satisfaction by helping potential clients in updating their mortgage and financing status

- Complied with the local, state, national laws and established standards. Mediated conflict in issues relative to concerns

- Formulated precise, significant steps to monitor the progress of mortgage transactions

WORK HISTORY

Real Estate/Finance Consultant, R. von Gonten, Inc. -Boca Raton, FL: 2008-Present

Senior Loan Officer, Sunbelt Lending Services -Fort Lauderdale, FL: 2003-2008

Senior Mortgage Broker/Partner, Smart Choice Loan Center -Detroit, MI/Boca Raton, FL: 1999-2003

Senior Sales Director/Mortgage Banker, Acceptance Mortgage -Detroit, MI: 1997-1999

Mortgage Banker, Rock Financial (Quicken Loans) -Detroit, MI: 1996-1997

Mortgage Banker, Citizens Mortgage -Minneapolis, MN: 1995-1996

EDUCATION

Bachelor of Science in Psychology

Drake University - Des Moines, IA 1995

AFFILIATIONS

President’s Circle

Sunbelt Lending

2004-2006

Executive Board

Alpha Phi Sorority

1994-1995

RECOGNITION

Voted “Boca’s Best”

Cystic Fibrosis Foundation

2004

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