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Susan
US-South Carolina
Office Lead/Tax Preparer
To obtain a position that will allow me to utilize the skills that I have previously learned and to learn new skills with a chance for advancement.
Susan McCarverrn456 Cummings Street ~ Rock Hill, SC 29730 ~ 803/329-7838 ~ junebug2851@msn.comrnrnCareer Summary:rnrnProviding excellent customer service to maximize sales, retain clients, and establish relationships with new clientsrnrnProfessional Experience:rnrnDecember 2008 to April 2009rnLiberty Tax Servicern1299 E. Main Street rnRock Hill, SC 29730rnrnDuties included being Office Lead, providing excellent customer service, preparing Federal and State tax returns for customers utilizing computer software, transmitting information, overseeing other office personnel as needed, marketing rnrnApril 2002 to July 2008 rnNational Freight Transportation, Inc.rn8120 England StreetrnCharlotte, NC 28234rnrnDuties included processing truck driver\'s trip reports and daily log book utilizing data entry and knowledge of Department of Transportation laws and rules, communicating with drivers and agents, verifying employment of potential drivers and/or owners, searching for loads for trucks, dispatching trucks, verifying information on carriers and brokers, writing dispatches, filing, answering phone, faxing, assisting Driver Personnel Supervisor and Dispatch teamrnrnDecember 1997 to March 2002 rnTransportation Data ServicesrnPO Box 11215rnRock Hill, SC 29731rnrnDuties included being Office Manager and overseeing sales department and shipping department employees, providing technical support and customer service via phone to customers, processing sales orders and providing troubleshooting/technical support for software and hardware related problemsrnrnrnrnrnrnSusan McCarver ~ junebug2851@msn.com ~ 803/329-7838 ~ page 2rnrnApril 1997 to August 1997 rnKemper Insurance Companyrn2709 Water Ridge ParkwayrnCharlotte, NC rnrnDuties included processing cancellations and reinstatements for policy holders, filing, processing mail for department, preparing policies for filingrnrnJune 1994 to April 1997 rnTravelers Property and Casualty Insurance CompanyrnPO Box 473501rnCharlotte, NC 28247rnrnDuties included being Senior Claims Specialist by processing claims for liability claims department, preparing files after settlement for closing, processing claims for call center, preparing files for claims representatives, providing training for new employeesrnrnEducation: rnrn. 1985-1987 York Technical College Rock Hill, SCrn. 1982-1985 Northwestern High School Rock Hill, SC rn. 1982-1984 Career Development Center Rock Hill, SCrnrn References provided upon requestrnrn
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