Management Resumes in US-California: Tom

Management Resume

Contact Candidate

Name:

Tom

Location:

US-California

Experience:

Most Recent Job Title:

Management

Objective:

Resume Text:

.....Begin Resume Preview.....

MANAGEMENT EXECUTIVE

Operations Assessment - Process Improvement - Project Resolution

QUALIFICATIONS PROFILE

Dynamic, accomplished, and versatile management professional with entrepreneurial capacity offering qualified and verifiable years of broad, hands-on abilities to motivate people across numerous functional areas to achieve competitive and successful results.

- Efficient manager with an excellent track record of providing effective business solutions, complemented with proven ability in supervising 30 personnel while generating an approximate revenue of $10.5 million in total portfolio

- Maintained focus on achieving bottom-line results while implementing business solutions to meet diversity of needs

- Provided strong customer service resulting in excellent rating improvement from 63% to 70% for the portfolio of 30 clients through strong business acumen, and strategic planning ability, coupled with a collaborative leadership approach

- Proven team builder; delivered effective support and served as catalyst in creating action plans, implementing projects to meet organizational requirements, establishing strategic partnerships, meeting revenue goals and overcoming regulatory barriers

- Displayed strong work ethics to help improve business operations inclined to an opportunity to contribute to operational growth and financial success

- Proven record of accomplishment in business development, gaining traction with challenging business, and working collaboratively to aggressively achieve goals

CORE COMPETENCIES

- Strategic Planning and Leadership

- Revenue Goal Achievement

- Operational Process Analysis

- Winning Negotiation Skills

- Organizational Design and Development

- Continuous Process Improvement

- Process Redesign

- Customer Satisfaction

- Performance Efficiency Improvement

- Problem Solving and Decision Making

AWARDS AND HONORS

(2) Key Contributor Awards - (2) Silver Supplier Awards - (2) President’s Team Awards

CAREER HIGHLIGHTS

- Consistently achieved corporate goals through active engagement with the Management and Consultant team; driving and maintaining high metrics by focusing on behavioral modification instead of managing numbers

- Achieved a $1 million increase in revenue by leading a software design team in the development of an online budgeting tool for a new client; utilized to create additional product to sell to clients

- Directed the interface team on the new client website with enhanced tracking and reporting capability and increased ease of use

- Successfully renegotiated a contract and a three year extension of the relationship through a combined collaborative effort; avoided a RFP with the region’s largest client, sharing an approximate revenue of $4 million and more than 3500 global moves every year

- Served as regional leader for the Oracle conversion, which required extensive planning and training. The implementation restricted the availability of critical systems to service customers or clients for 15 calendar days. Manual processes were designed to handle emergency situations. Achieved a no service breaks within the 15-day time frame by proactive planning with customers and clients

- Led the database consolidation for the region and revised five different databases into one cohesive database resulting in system efficiency and more accurate reporting with focus on client reporting and service reporting databases significantly reducing cost

- Directed the development of new criteria for performance reviews resulting in a seamless progression of performance tracking with consistent vocabulary and expectations from initial interview through annual performance reviews

- Held responsible for development of business continuity plan in preparation for any emergency scenario that would result in limited access to systems or the office, and ensure seamless delivery of service to our customers and clients – able to validate this plan during the recent fires in Southern California

- Authored and proposed significant revision to client policy, which resulted in significant cost savings while keeping current benefits intact and adding new ones

- Served as regional representative for placing business rules and process guides for the Learning and Development Department online for easy access by end users

- Led the effort to transfer the business to the Irving, Texas office when the office closure was announced; developed processes and reporting to validate and ship essential files in complete coordination with customers resulting in no major service breaks

- Achieved significant reductions on overtime by efficient tracking and projection process of overtime calculations while developing strategies to avoid overtime which resulted in staying within payroll budget

- Utilized behavioral modification and follow-up reporting resulting in a 20% increase in capture rate by focusing the team’s efforts on consistent capture of referral dollars

CAREER WORK PATH

Cartus

Homequity / PHH / HFS / Cendant Mobility (1989-2009)

Director of Client Services - Mission Viejo, CA Dec 2001-Feb 2009

- Provided premeditated leadership; oversaw staffing, personnel management, and performance evaluation to enhance efficiency and profitability

- Held responsible in forecasting and monitoring budget and implementing effective customer service delivery to increase generated revenue

Account Manager - Walnut Creek, CA June 1999-Dec 2001

- Maximized revenue opportunities by maintaining effective relationship with the client

- Capitalized on competencies and reduced client costs through successful management of RFPs, contract renegotiation, and consulting of policies

Operations Manager - Oak Brook, IL / Walnut Creek, CA June 1996-Dec 2001

- Oversaw delivery of first-rate customer service to a client portfolio of transferring employees on a daily basis involving personnel supervision, customer and client interaction, problem resolution, as well as proficiency in client policy and internal process

EDUCATION / CREDENTIALS

ILLINOIS STATE UNIVERSITY, Normal, IL

- Master of Fine Arts

COE COLLEGE, Cedar Rapids, IA

- Bachelor of Arts

Certifications:

- Certified Relocation Professional (CRP) – Employee Relocation Counsel

A job posting is required to veiw full resumes.
Click here to post a job now.

LUCKYDOGJOBS

Value, Talent, Results