Virtual Call Center Manager Resumes in ------: Vickie

Virtual Call Center Manager Resume

Contact Candidate

Name:

Vickie

Location:

------

Experience:

10+ yrs

Most Recent Job Title:

Virtual Call Center Manager

Objective:

My business strategy is to offer high quality support to successful busy people anywhere, virtually. By partnering with me you\\\\\\\\\\\\\\\'ll eliminate tedious and time-consuming administrative tasks without the costs and hassles of on-site employees. I will guarantee you receive high quality, timely, and confidential business support. Rest assured that no matter where you are, I will be working for you...promptly, professionally, and with discretion.

Resume Text:

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Vickie Hudspeth

940-964-2140

408 FM 922

Forestburg, TX 76239

myvatoday@twochihuahuas.com

Experience: \r\n Virtual Call Center Manager-Jan 2009 to Present Ladies With Pencils\r\n• Handled all client training of virtual assistants for call center\r\n• Handled all call reviews/monitoring of virtual assistants\r\n• Created daily reports to clients\r\n• Maintained all client databases, updating information as needed\r\n• Handled all client emergency correspondence per clients individual requests\r\n• Handled all shift scheduling to provide adequate coverage for all client projects\r\n• Updated and maintained all call center documentation to centralized virtual files\r\n• Acted as client liason with management\r\n• Operated online chats for numerous clients\r\n• Conducted weekly staff meetings virtually to review new procedures and strengthen team\r\n\r\n Nurse Consultant-Consumer Healthcare Products-2005 to Present\r\nAbbott Industries, Inc.\r\n• Assist consumers with choosing appropriate product packages based on health needs\r\n• Answer product use questions\r\n• Answer customer emails with medical issues\r\n• Operate online chat\r\n• Update customer records\r\n• Enter orders accurately\r\n• Write blog articles on medical diseases/disorders\r\n• Create website silos \r\n• Conduct weekly 30 minute radio show on products\r\n\r\n\r\n Virtual Administrative Assistant-Freelancer 2003-Present\r\n Customer Service/Administrative Assistant/Real Estate Assistant/Receptionist/Scheduler/Personal Assistant\r\n• Handle all incoming calls for various clients remotely\r\n• Process accurately all sales orders for clients\r\n• Utilize proprietary software to enter customer information\r\n• Maintain excellent customer relations for all clients\r\n• Maintain quality level of 4.0 with sales closure of 95% and upsells of 25%\r\n• Ability to follow instructions and make decisions with no supervision\r\n\r\n\r\n \r\n Publishing Concepts, LP 1999-2002\r\n Phone/Customer Service Representative\r\n• Handled both dial-in and dial-out phone contacts with tact and\r\n professionalism.\r\n• Utilized proprietary software for entering customer information into a \r\ncomputerized database.\r\n• Developed ability to work in a fast paced atmosphere\r\n• Maintained excellent customer relations and developed customer rapport\r\n• Diplomatically resolved customer complaints on an as needed basis\r\n• Accurately calculated and made deposits of up to $80,000\r\n• Ability to follow instructions well and make decisions with no supervision\r\n• Motivated and supervised 15+ employees\r\n• Maintained all record keeping procedures without error\r\n• Delegated responsibilities to meet company’s expectations\r\n• Effectively developed telephone communication skills to meet quotas\r\n• Performed presentations and interviews effectively\r\n• Website critique and maintenance\r\n\r\n Ricks Stix Golf 1996-2001\r\n Information Operator\r\n• Effectively handled customer inquiries for the information center\r\n• Retrieved phone numbers and addresses from the company database\r\n• Traveled to other company sites to assist with special projects.\r\n• Data entry and maintenance of customer database\r\n• Website design, maintenance, and creation\r\n• Logo creation\r\n• Company Photography\r\n• Brochure creation\r\n• Graphic design\r\n\r\n Titus Memorial Hospital 1996-1998\r\n RN-Post Partum/Ante Partum\r\n• Handled all aspects of patient care\r\n• Performed patient/family education\r\n• Operated as Charge Floor Nurse\r\n• Administered medication\r\n\r\n\r\n Baylor University Medical Center 1993-1996\r\n RN Chemotherapy/Oncology\r\n• Handled all aspects of patient care\r\n• Performed patient/family education\r\n• Administered medications\r\n• Achieved chemotherapy medication certifications\r\n\r\n Dr. William Schlan 1990-1992 \r\n Medical Transcription\r\n• Transcription of patient sessions \r\n\r\n\r\n Mid America Hotel Corp Chicago, IL 1980-1987\r\n Office Manager\r\n• Handled all aspects of guest relations\r\n• Supervised front office and housekeeping employees\r\n• Instrumental in grand opening of Comfort Inn Lincoln Park\r\n• Accurately calculated and made deposits of up to $80,000\r\n• Supervised 15+ employees\r\n• Maintained all records without error\r\n\r\nEducation: Sea Isle VoTech, Memphis, TN\r\n Certificate Office Management 1980\r\n\r\n Barbizon School of Modeling, Dallas, TX\r\n Certificate Fashion/Runway Modeling/Television/Acting 1982\r\n\r\n LA Valley College, Van Nuys, CA\r\n Associate of Arts, Nursing 1993\r\n\r\n University of Phoenix, Phoenix, AZ\r\n Bachelor of Science, Nursing 1996\r\n\r\n University of CA, Riverside\r\n Forensic Nursing, Certificate 2004\r\n\r\n Texas A & M Texarkana\r\n Legal Investigator Certificate 2004\r\n\r\n Texas A & M Texarkana\r\n Legal Nurse Consultant Certificate 2004\r\n \r\n Team Double Click\r\n Real Estate Virtual Assistant Certificate 2006\r\n Real Estate Virtual Transaction Coordinator Certificate 2006\r\n\r\n Texas A & M Texarkana\r\n Master in Agriculture, Food Science & Technology 2008\r\n

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