Customer Service/Auditor Agent (Transportation charges) Resumes in US-California-Los Angeles: Sue

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Customer Service/Auditor Agent (Transportation charges) Resume

Contact Candidate

Name:

Sue

Location:

US-California-Los Angeles

Experience:

5-10 yrs

Most Recent Job Title:

Customer Service/Auditor Agent (Transportation charges)

Objective:

Career diversity: To excel in Customer Service Support and perform the skills of Administrative Office jobs in the International Logistics, Importers/ Manufacturing companies.

Resume Text:

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PROFILE

Strong background in Customer Service Support / Trouble shooting.

Freight Forwarding Industry/Transportation

Good math skills (able to work with numbers) - 10 key by touch

Languages: French, English

Computer skills include Microsoft Windows, Microsoft Word - Outlook

Intermediate Microsoft Excel

REFERENCE: Available upon request

EXPERIENCE

NGL (Network Global Logistics) - Temp. Torrance, CA (2008)

Title: Auditor Agent (Freight charges)

Reviewed/calculated invoices from third party vendors,from multiple states (Freight delivery charges)

Entered explanation of charges in the database to match file transactions: Verified / adjusted charges audited in accordance with

Company’s contract rates, profiles and guidelines

Reported to Supervisor and/or Rate Analyst when charges exceeded contract rates.

Issued short payments using Excel

Printed daily allocation sheets for approval of payments from the database

A & A International Freight Forwarder -Temp. El Segundo, CA

Title: Ocean Import Customer Service (2007)

Logged-into the data base assigned import ocean transactions

Prioritized and organized work to meet deadlines:

made sure all required import criteria have been satisfied: customs clearance,

endorsed freight bill of lading received,

invoices paid, cargo released.

Settled payments to ocean carriers, agents (check printing)

Handled incoming customer calls, responded to issues quickly

and accurately regarding cargo releases in transit port, final destination

Wice Logistics USA. Inglewood, CA (Now A-Sonic in Carson, CA) (2007)

Title: Import Ocean Customer Service/Freight Billing

Logged-into the data base assigned ocean transactions,

such as full container,consolidation boxes

Issued/Transmitted devanning reports/cargo manifest

to designated Container Freight Stations for warehouse transfer,

cargo segregation / Forwarded shipping documents to customers

Responded to telephone calls and inquiries from customers

Traced / tracked import shipments with ocean carriers

Monitored outport shipments, followed up the door deliveries.

Updated customers accordingly

Entered payable and printed checks to settle vendors

Completed and finalized all billing requirements

Coordinated with sales staff the follow up of customer’s orders

from overseas,reviewed selling rates, billing issues, credit status

Wings Logistics USA Inglewood, CA

Title:Air/Ocean Import Agent (2006)

Entered import shipment transactions in the E Freight system

Forwarded air and ocean shipping documents to Importers

Generated batches of checks to settle airlines

Issued invoices/Received payments

Settled vendors to obtain cargo releases

Interglobo USA, Inc.- Carson, CA

Title: Import Customer Service/Freight Billing (2005-2006)

Updated shipment transactions in the database and forwarded

shipping documents to Importers

Issued invoices - Received Payments

Steamship line follow up, shipment tracing, monitored rail movement

to ensure cargo was routed and delivered in a

timely manner

to final destinations

Received cargo releases/Transmitted Delivery orders to dispatchers

Settled ocean carriers for cargo releases

Uniworld Int’l. Inc., Inglewood, CA

Title: Import Customer Service / Freight Billing (1986-2004)

Processed and Forwarded shipping documents to importers

Issued invoices and received payments

Served as liaison to customers, responding

to rate,shipping procedure inquiries in French and English

Negotiated terms for customs clearance of incoming shipments

Communicated with overseas concerning service related issues,

such as payment terms of consignments, shipping instructions,

cargo releases status

Processed payables to local vendors

Handled petty cash account and settlement to airlines for Document pick-up

Prepared and settled financial statements to agents overseas.

Collected C.O.D (cash-on-delivery) from importers

Handled cargo insurance claims: filed claims on behalf of importers

Forwarded back-up documents for the settlements of claims

EDUCATION

Completed High School (overseas)

Secretarial courses: English and French

Computer Learning Center

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