Customer Service Representative Resumes in US-Texas-Houston: Lisa

Customer Service Representative Resume

Contact Candidate

Name:

Lisa

Location:

US-Texas-Houston

Experience:

Most Recent Job Title:

Customer Service Representative

Objective:

Seeking an administrative or customer service position in a fast-paced, professional environment utilizing my strong communication and customer service skills.

Professional communicator with a polished phone voice and strong written/oral skills.
Detail-oriented multi-tasker with great organizational abilities.
Ambitious learner with a superior memory and enthusiastic self-motivation.
Skilled user of technology/internet savvy and able to work under intense pressure

Resume Text:

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EMPLOYMENT

Taylor, Bean & Whitaker, Sr Lock Desk Analyst, Ocala, FL Feb 2007-Mar 2009

Utilized extensive multi-tasking abilities to respond to internal and external emails, answer calls, and assist other lock desk members with various procedural questions while working under pressure to meet deadlines.

Maintained high volume customer call que using effective communications with internal staff and external brokers/loan officers all while maintaining a positive attitude and providing exemplary customer service.

Acted as primary liaison to customer base and internal personnel regarding lock issues. Answered pricing questions, offered renegotiations,

explained guidelines, interpreted rates and prices, assessed market trends, processed lock extensions and relocks.

Expedited last minute changes to locks prior to closing as requested by underwriters, closers, account managers, client service representatives

and/or external brokers, verified pricing and compared lock to underwriting approval.

Thoroughly comprehended, kept abreast and executed company policies, procedures and investor guidelines in a fast paced and constantly changing environment.

DialAmerica Marketing, TSR, Ocala, FL Nov 2006-Feb 2007

Successfully completed developmental sales training program. Topic included cold calling, developing leads, call conversion and attainment, types of consumers, closing the sale and Federal Regulations.

Utilized strong communication skills, including phone mannerisms and proper enunciation to present various offers to customers, often using product knowledge and rebuttals to turn disinterest into sales.

Maintained enthusiasm, sincerity and confidence while making 70-100 calls per shift.

Demonstrated knowledge of products and procedures to consumers and marketing staff while maintaining a superior record and surpassing expected sales goals.

Maintained confidential information regarding customers, clients and business practices while displaying superior adherence to company policies.

Dedicated to achieving sales targets while providing excellent customer service and and accurate product knowledge.

Completed additional 3-day intense training session for a high priority client. Topics included: knowledge of deregulation, making assumptive sales, education about Econnergy, using call control/rapport and sales continuation.

The Answer 2, CSR/Operator, Ocala, FL Jan 2006-June 2006

Completed intense training program including: operations of sophisticated computers and equipment, navigation of TAS programming, message taking process for all types of calls , correct answer phrases and customer service skills.

Answered inbound calls promptly and professionally using specific client account information/instruction to route calls correctly and take complete messages..

Utilized internet navigational abilities to place product orders online, research technical issues in online troubleshooting directories and further assist customers with company information as needed.

Established great customer relations by being courteous and using professional phone etiquette to take and relay accurate messages that were clear, concise contained all information needed, and used proper grammar and correct spelling.

Routed all emergency and urgent calls to appropriate on call personnel and all supervisory calls to correct supervisor position as mandated.

Successfully completed two selective training sessions of advanced programs for exemplary operators.

Used PI program to take various product orders and MSN Messenger to communicate with DealerUps client

SKILLS

Microsoft Word, Excel, Access, Outlook, PowerPoint, Publisher, and Communicator;Adobe, Innovia MLS, Loan Prospector, FHA Connection, Caylix Point, Startel Professional Teledata Systems, Typing 65+ WPM, Professional message taking/correspondence, Impeccable phone mannerisms, Customer Service/Reception, Scheduling/Appointment Setting, Basic HR Practices, Data Entry, Task Prioritization, Superior memory and Proofreading skills, Inventory Management, Office Machine Operations, Vendor Relations, Discreet handling of confidential information, Sales/Upselling skills, multi-line phone experience, Ten key experience, Transcription, Billing/Payroll Knowledge, Marketing experience and Basic HTML Knowledge.

EDUCATION

1996-2000 James Wood High School Winchester, VA Diploma with Governor's Seal

2000-2001 Radford University Radford, VA Computer Info Sys, Communications

2009-Present Lone Star College- Kingwood, TX Seeking Associates Degree in Business

REFERENCES AVAILABLE UPON REQUEST

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