Technical Advisor Resumes in US-Georgia-Atlanta: qiana

Technical Advisor Resume

Contact Candidate

Name:

qiana

Location:

US-Georgia-Atlanta

Experience:

Most Recent Job Title:

Technical Advisor

Objective:

Professional Objective
To advance personally professionally while adding experience and value to a progressive & successful organization.

Resume Text:

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Qiana Rutledge

qianamra@yahoo.com

Skills

Working knowledge of progress improvement; Six Sigma methodology

Blue pumpkin (thin & thick client) Lexmark Certified, Avaya/CMS, Lotus notes, Browsers, Email, Connections, Modems, Provisioning, Web site management, Dial up Adapters, Hardware – IBM, DELL, HP, Compaq, Gateway, Desktop Maintenance, RIM certified

ICPM & CLARIFY, REMEDY, A+ anticipated 12/09

Work Experience

Social Security Administration Technical Advisor Prism Point Technologies, GA

2007 – 2008

- Provide 2nd level troubleshooting support to the SSA internal helpdesk

- Decipher parts needed, while setting up all onsite visits

- Process all onsite requests from nationwide social security offices.

- Process part requests

- Troubleshoot HP, Dell, IBM, Compaq Servers, Laptops, Servers, Desktops, Monitors

- Provide remote technical support to Army, Navy, Air Force

Workforce Manager IBM/Computer Generated Solutions, GA

2007

-Maintain productive & receptive workforce.

-Oversee or contribute to the daily operations of Time, Attendance, Talent, Applicant Tracking,

-Performance tracking, Forecasting and Scheduling

-Deliver service level commitments for multiple call centers.

-Use predefined rules to optimize schedules & resources.

-Offer Solutions in real time.

Lead Technical Analyst IBM/Computer Generated Solutions, GA

2005 – 2007

-Assist Hardware Technicians with customer escalations

-Provide second level technical support.

-Communicate with management about faulty ineffective calls

-Assist Other Team Leads and Managers with training live agents.

-Introduce live agents to new policy & procedures.

-Monitor calls side by side or using third party software for opportunities for improvement.

-Perform coaching & effectively counsel teams.

-Support a group of fifty five agents with needs including emergency schedules, personal issues, irate customers, and technical issues.

-Pass ineffective new machine issues to management, while collecting failure analysis.

Computer Technician IBM/Computer Generated Solutions, GA

2004 – 2005

-Provide remote technical support to IBM End users & Major corporations

-Use a NS/3 database & maintain accurate account of parts, or action plans

-Troubleshoot the mechanical workings of IBM desktops, monitors, laptops, & display units

-Use Clarify & Remedy software to create cases & dispatch technicians while documenting maintenance that must be completed onsite.

WLNP VP Escalation Team / Night Manager Cingular Wireless, Ga

2003 - 2004

-Use Clarify software to review, evaluate, correct, complete and close tickets for wire line, wireless, reseller & type 1 ports while conversing with government port help desk.

-Submit local service request on wire line carrier websites.

-Perform port request, broadcasts, NPAC queries, Local routing number changes

-Perform New Service Provider Creates in the FCC mandated National Port Activation Center Site (TELCORDIA).

-End shift PAC manager, overseeing 45 to 130 employees.

Mobile Home (35unit) Assistant manager Bloomfield Homes, AL

2001

-Lease and market vacant mobile homes,

-Completed all paperwork (Eviction requests and new lease applications).

-Processed applications; including reference, background, rental history, & job history checks.

-Review all lease information to new lessee.

-Completed walk through checklists at opening & closing of every lease.

-Dispatch all necessary maintenance requirements to appropriate channels.

-Assist with all complaints and record police involvement with residents.

-Accepted, logged and deposited all cash receipts for new moves, monthly rent, lease closeouts, etc… -Coordinate cleaning of vacated homes and show available homes to prospective lessees.

Education

Florida Metropolitan University – Criminal Justice (expected grad date 12/2009)

Online

KAPLAN UNIVERSITY, - Criminal Justice,

Online

UNIVERSITY OF SOUTH ALABAMA, - Criminal Justice/ Biology,

Mobile - Alabama

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