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Business Systems Analyst Resume
Volker
US-Wisconsin
District Manager
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DISTRICT MANAGER
Seasoned and highly competent professional, offering more than 15 years of experience in regional sales management, retail management, public relations, and finance. Proven ability to capitalize on revenue and customer satisfaction with exceptional sales talent to cultivate strategic relationships, increase customer base, and maximize account sales. Adept at directing and motivating management team to ensure valuable and profitable operation of the assigned district. Accustomed to developing and managing project schedules to achieve prompt project completion within budget and time limits. Highly-regarded for driving multimillion-dollar annual revenue growth. Bilingual in German and English.
AREAS OF EXPERTISE
- HIGH-IMPACT SALES PRESENTATIONS
- MARKETING & NEGOTIATIONS
- CONSULTATIVE SELLING
- BUSINESS UNIT MANAGEMENT
- CUSTOMER SERVICE / RELATIONS
- BUDGET ADMINISTRATION
- COMMUNICATIONS
- TERRITORY GROWTH MANAGEMENT
SELECTED ACCOMPLISHMENTS
- Received awards from Wells Fargo Financial Retailer Services for outstanding achievement and sales volume on retail financings in 2003, 2004, 2005 and 2006
- Acknowledged as top sales producer and given numerous team-building commendations.
- Drastically improved productivity and output utilizing advanced line management.
- Successfully increased sales revenue from $185K to $4.2M, in addition to $200K sales revenue generated from new Internet portal in 2001.
- Effectively handled budget of $ 3.8 M annually.
- Maximized customer base by 8% in 2008 as a result of acquiring new customers and commercial customers.
- Proactively collaborates with team members to meet or exceed expectations.
- Formulated, directed, and coordinated marketing activities and policies in order to promote products and services.
- Identified, developed, and evaluated marketing strategies based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
PROFESSIONAL EXPERIENCE
ALS CARPET DECORATING INC. | FLOORINGMAX.COM, INC. – SHEBOYGAN, WI
RETAIL AND COMMERCIAL FLOORING BUSINESS | RETAIL STORES AND INTERNET PORTAL E-COMMERCE | PROPERTY MANAGEMENT
CHIEF EXECUTIVE OFFICER 2000-Present
- Oversee the entire management including administrative functions such as hiring, firing, and managing sales and technician staff.
- Create and implement strategic goals and objectives within the organization.
- Provide direction and leadership to attain organization's philosophy, mission, strategy, as well as annual goals and objectives.
- Conduct Internet marketing business trainings and develop E-Commerce strategies.
- Supervise and motivate outside sales force in order to augment sales volume and ensure efficiency.
- Administer the Internet portal e-Commerce; lead advertising campaigns along with integrated marketing communication.
- Identify and address all staffing issues and interview prospective staff.
- Monitor and assess staff; manage stock levels and make key decisions about stock control.
- Stay abreast of the latest market trends in retail industry, including upcoming customer initiatives and competitor’s strategies and ideas.
- Review sales figures and forecast future sales volumes to maximize profits; assess and convey trends to create new plans.
- Maintain and record sales figures, data analysis and forward planning utilizing information technology.
- Coordinate with local schools, newspapers, and the community to promote the organization.
- Plan and organize special promotions, displays, and events.
- Deal with commercial property management as well as handle financial results to include all key metrics.
- Mentor and develop an independent, committed, and outstanding team in attaining outcome and driving company strategies through outstanding customer service and achievement of operations and emergent services excellence.
COMMERZBANK AG –CENTRAL MARKETING DIVISION |HEADQUARTER FRANKFURT –FRANKFURT, GERMANY
PR MANAGER 1992-1999
- Executed projects; prioritized and allocated tasks to ensure that continuing projects were on target and within deadline and budget.
- Spearheaded a revenue-focused marketing team to implement all facets of marketing.
- Managed search engine optimization, pay-per-click, and strategic marketing campaigns development for targeted verticals.
- Conceptualized and applied successful go-to-market strategy in a targeted vertical.
- Produced direct marketing programs, sales tools, and customer references to speed up touch points through the sales cycle
- Worked with Senior Vice President of Marketing and Sales to form integrated marketing plans, including budget, objectives, and strategies/tactical plans throughout the assigned markets.
- Built corporate messaging and positioning focusing on competitive analysis, market opportunity and pain points/customer needs from correct target profiles and segmentation.
COMMERZ-CREDIT-BANK AG –SAARBRUECKEN, GERMANY
PRIVATE BANKER 1986-1992
- Motivated employees in order to meet and surpass sales strategies and targets.
- Built and maintained effective relationships with both new and existing customers; addressed client needs and provided recommendations concerning suitability of services offered.
- Directed and assisted staff and facilitated appropriate continuing professional development (CPD)
- Implemented and monitored compliance with corporate standards and procedures.
- Assigned to perform data processing to come up with accurate facts, figures, and reports.
- Conducted evaluation for new and renewal lending proposals, negotiated terms with customers, and submitted proposals to the Credit Department for approval when needed.
- Checked accounts and initiated action for accounts without arrangement or currently beyond agreed arrangements.
- Assumed full accountability for products and services, such as consumer lending, current account transactions, unsecured loans, overdrafts, credit cards, and personal loans.
MILITARY EXPERIENCE
LEOPARD ARMOR CREWMAN -MILITARY SERVICE: (2.0)
FIELD ARTILLERY 51 - IDAR –OBERSTEIN, GERMANY
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION
COLLEGIUM COMMERZBANK COLLEGE - FRANKFURT / GLASSHUETTEN, GERMANY
Related Coursework: Banking Administration | Banking Marketing | Finance | Marketing Management | Accounting
Market Profitability and Analysis | Sales Strategies Private Banking Sector
SPECIAL EDUCATION AND PROFESSIONAL DEVELOPMENT
Surfaces Convention Las Vegas NV, 2003, 2005, 2008
Measuring and Improving Web Conversion, 2005
Internet Marketing Seminar, 2003, 2004
Credit Review and Operations Training, 1999
Trade Finance Solutions for Exporters and Lenders, 1999
Banking Training Courses, 1994, 1995, and 1998
Sales Training Seminars Frankfurt, 1996, 1997, and 1998
Traditional IRA Overview, 1997
Reg AA - Unfair and Deceptive Credit Practices, 1996
TECHNICAL SKILLS
Microsoft Office Applications (Word, Excel, PowerPoint, Outlook) | MS OneNote | MS Access | MS Publisher
Internet Financial Applications, Business Objects | Adobe PDF 8.01 Professional | Financial Software Quicken, QuickBooks, MS Money 2008 | Microsoft XP Pro & Vista Business | e-Commerce (running multiple e-Commerce websites) | FTP control
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