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John
US-California
Management
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QUALIFICATIONS PROFILE
Self-motivated, optimistic and results-driven professional with in-depth knowledge of developing and implementing efficient training administration combined with well-developed skills in prioritizing, decision-making, and performance improvement. Recognized as a dedicated and goal-oriented leader with a proactive management style and proven motivational skills; capable of leading individuals and groups to achieve their maximum potential and accomplish company goals. Adept at analyzing and interpreting information in multiple viewpoints; able to identify, evaluate, and resolve human relations and work performance problems to facilitate improvement.
KEY STRENGTHS
- Strong Leadership and Supervision
- Training and Employee Development
- First-Rate Customer Service
- Retail Management
- Policy / Procedure Control
- Teamwork and Collaboration
- Vendor Relations
- Inventory Management
- Managed Sense of Urgency
- Communication / Interpersonal Skills
PROFESSIONAL EXPERIENCE
The Home Depot - Thousand Oaks, CA
SALES MANAGER 1999-PRESENT
- Supervise overall aspects of store operations, installations, special order merchandise, and bottom-line expenses to ensure revenue growth for a high-volume retail home improvement store generating more than $80M in annual revenue
- Provide primary leadership to the day-to-day operation areas involving the vault, office operations, receiving and frontend registers
- Perform a wide range of human resources functions including recruitment, hiring, training and development, as well as overseeing 150 to 180 staff associates and 21 department supervisors
- Work collaboratively with outside service providers and vendors to cultivate and strengthen solid business relationships
- Monitor and ensure compliance with safety guidelines and standard operational procedures
- Ensure successful attainment of established goals as well as monitor progress by conducting sales reporting and performance metrics evaluation
- Perform sales trends analysis in a regular basis and audit key operational processes to ensure accuracy and efficiency
- Direct and motivate associates to improve work performance and maximize contribution to store success
Key Accomplishments:
- Played a pivotal role in the development and implementation of processes that streamlined existing operations involving special orders, installs and established store sales objectives to drive bottom line and prevent any losses
- Consistently received a positive store and performance evaluation rating over the previous year by delivering a positive sales comp% every fiscal quarter
- Successfully managed and maintained a 97% retention of store associates for the past three years; fostered a positive working environment with all associates to guarantee profitable results through solid teamwork
- Significantly increased special order revenue and improved sales through associate coaching, mentoring, and training
- Coordinated with all associates to clearly communicate store and company objectives and successfully operated a high volume retail store
- Developed an inclusive environment, promoting equality and diversity as well as maximizing efficiency by supporting his associates and delivering useful feedback
MILITARY EXPERIENCE
PETTY OFFICER - U.S. Navy 1991-1999
- Effectively utilized personnel management skills in directing staff while ensuring improvement in performance and achievement of set goals
- Facilitated training, performed staff evaluation, and provided appropriate feedback regarding performance and training requirements
- Proactively participated in briefings, trainings, and situation reports; enforced and ensured compliance with all organization policies, procedures, and goals
- Collected and distributed information on status reports for presentation to members of staff
PROFESSIONAL TRAINING
Home Depot Management / Service Training Programs
Leadership Skills - Working Relationships - Team Building - Customer Service - Merchandising
Profit and Loss Reporting - Sales Reporting - Safety - Hazmat - Associate Performance Evaluations
Problem Solving / Resolution
Military Leadership Training
Objective / Leadership Skills - Performance / Evaluation Standards - Team Building / Motivation
Stress Management - Personnel Relations - Multi-Tasking - Situation Assessment
ACTIVITIES
- Member, City of Thousand Oaks Chamber Of Commerce / City of Thousand Oaks School Systems / City of Thousand Oaks Sports and Recreations / Thousand Oaks Parks and Recreations
- Member, City of Port Hueneme Boys and Girls Club / Ventura County Boys and Girls Scouts
- Member, U.S. Naval Base, Port Hueneme, CA
- Volunteer, Habitat for Humanity
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