Dell Deskside Network Support Technician Resumes in US-Washington-Seattle: Terry

Dell Deskside Network Support Technician Resume

Contact Candidate

Name:

Terry

Location:

US-Washington-Seattle

Experience:

Most Recent Job Title:

Dell Deskside Network Support Technician

Objective:

Utilize my deskside support and customer service skills to maintain productivity in a medium to large business environment. By using my virtial and on site service experience to create a dependable user support system, I will attain my objective.

Resume Text:

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Email: buzzbase1@comcast.net PH: 253-850 5320 Alt: 206-240-6945

Terry N. Torbet

Objective

Employment in the Seattle area as service and support technician.

Experience

07/1971/10/1994 United States Air Force USAF World Wide

Communication Systems Manager

? Communications Center supervisor in teletype, and cryptographic Atlantic gateway center.

? Logistics Control: Oversight of service level agreements. Improved updating and visibility process. Digital fiber optic repairs. SATCOM ground control and radar configurations.

? Group Communications Manager: Developed training plans and evaluation systems.

07/1996/10/1998 NEC Computing Systems Fife, WA

Engineering Technician

? Root Cause Analysis. Used test equipment and developed reporting and resolution system.

? Production line support and troubleshooting. Increased component visibility and availability.

? Precision soldering on system boards for revision and managed schematic updating system.

11/1998/02/2000 MicroAge Inc Bellevue, WA

Field/Site Tech

? Seattle lead technician at Sisters of Providence hospital responsible for printing & desktop systems. Everett campus NT 4.0 from Windows 95 enterprise upgrade.

? Seattle 1 Union branch Systems Analyst. Compaq server and laptop technician.

? 4 satellite clinic locations weekly rotational and emergency service. Printers & IBM laptops.

03/2000/02/2009 MICROSERV and UNISYS Technology Services Tukwila, WA

Boeing/Dell Break-Fix & Software Field Technician

? Boeing corporate support. Exceeded all service level agreement (SLA) and part return requirements at 3 production and 5 Seattle area engineering sites.

? Long Acres laptop service. Restore operating systems and maintain SLA goals at average 98%.

? LSC field multi-site technician. Kent, Auburn, Renton, Bellevue and Seattle software break-fix.

Education

07/1984/05/1988 Associates Digital Communications Technology Community College of the Air Force Andrews AFB, MD

Microsoft NT.40 Networking accelerated course, DELL DCSE desk and laptop, A+ certification. Department of Defense Top Secret Clearance (1984-92). USAF Leadership/Management advanced training.

References: Scott Lincoln. Scott_Lincoln@Dell.com , Mike.Hiscutt@unisys.com

References are available on request.

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