Response Proposal Solutions Manager Resumes in US-Florida-Ft. Lauderdale: Eric

Response Proposal Solutions Manager Resume

Contact Candidate

Name:

Eric

Location:

US-Florida-Ft. Lauderdale

Experience:

Most Recent Job Title:

Response Proposal Solutions Manager

Objective:

To join a leading domestic or international organization in a leading administrative, analytical, or sales support role where I can significantly contribute to the success and growth of the organization. I seek this opportunity to engage proactively in order to learn, apply, and develop as a capable and effective leader within your organization.

Resume Text:

.....Begin Resume Preview.....

Professional Experience:

Hellmann Worldwide Logistics January 2008 to February 2009

Response Proposal Solutions Manager

• Identify, solicit and task subject matter experts with support on projects.

• Lead and Interview subject matter experts in data collection, analysis and dissemination of information.

• Design and author professional proposal responses for company clients and management leadership.

• Provide consultative tactical and strategic advice to domestic and global field sales agents on company capabilities, limitations, and geographic positioning.

• Diplomatically address, articulate, and resolve disputes or concerns customers may have about company services.

• Assist implementation teams, company management and clients as needed in the design and development of adhoc client proposals and presentations.

• Assist company marketing representatives in the development, design and implementation of company related materials for internet and published periodicals.

DHL Global Customer Solutions November 2005 to December 2007

Response Proposal Solutions Analyst

• Manage integrated solutions for customers.

• Executes comprehensive analysis of current programs, records and supply chain offerings.

• Ensure all performance targets are met in bid response process.

• Ensure customer satisfaction is met and exceeded at all times.

• Provide consulting and advisory services to drive revenue generation.

• Exercise escalation procedures and actions to service providers to ensure service and quality standards are maintained and sustained at all times.

• Initiate and manage implementation of customer centric solutions to enhance the customer’s experience.

• Exercise leadership within the performance review and project oversight conference process to promote growth and continuous improvement.

Bombardier Aerospace July 2004 to November 2005

Spares and Consumables Administrator

• Process un-serviceable spares for FAA recertification.

• Receive, catalog and prepare aviation spares and documentation for the recertification process.

• Provided weekly reports on spares returns and turnovers to middle management.

• Coached and mentor fellow associates on spares receipt, logging, and processing procedures.

• Lead the purchasing, re-supply, and raw material support for aircraft maintenance workers.

• Analyze and review reports on consumables usage to analyze and strategize on procurement optimization behaviors.

Bombardier Aerospace October 2001 to July 2004

Senior Grade Support Technician

• Perform inspection of inbound spares in accordance with quality assurance guidelines.

• Quarantine unserviceable parts and materials in violation of Federal Aviation Regulations.

• Assign and post spare parts orders to active work orders and service orders to assist accounting and billing departments.

• Troubleshot incorrect active and inactive service orders to maintain billing accuracy and quality.

• Assist billing department with troubleshooting customer accounts while representing department interests within the billing process.

• Issue and receive serviceable and unserviceable spares in support of fleet program.

• Track and log all inbound and outbound maintenance tooling in support of department tool crib program.

• Provide daily activity reports on missing equipment, tools, and other company material to management for accountability and corrective actions for recovery.

Bombardier Aerospace February 2001 to October 2001

Six Sigma Change Agent

• Develop and promote the Six Sigma methodology and culture within operations.

• Coach and mentor employees on Six Sigma strategies and behaviors to assist them in optimizing their department work habits and procedures.

• Lead Six Sigma projects within the facility to optimize monetary savings of the organization through the implementation of new processes, strategies and initiatives.

• Provide accountability and progress reports on project status and outcomes to Bombardier senior management.

• Educate management on the benefits of Six Sigma Champion training in support of the "Change Management" initiative.

• Assist regional Six Sigma teams in the development and execution of Six Sigma projects.

• Participate in Six Sigma conferences aimed at identifying and developing best in class Six Sigma practices within company culture and corporate facilities.

• Attended nationwide Six Sigma events and meetings in support of Six Sigma culture within Bombardier.

Bombardier Aerospace November 1999 to February 2001

Material Controller & Administrator

• Perform planning and procurement of aircraft spares and materials while exercising cost, quality and time considerations in support of customer interests and commitments.

• Provide inventory replenishment of limited quantity, high value parts in support of maintenance programs.

• Develop and create new local parts database for new Challenger 300 aircraft provisioning program.

• Assist national aircraft provisioning program in the cataloging, classification of challenger 300 aircraft spares.

• Assist site management and personnel as an SAP software Power User to troubleshoot and resolve technical issues.

• Collaborate with Bombardier IT and other software developers to fine tune SAP to site requirements.

• Attend on-the-job training opportunities within Bombardier Network to learn and understand SAP behaviors.

Bombardier Aerospace September 1998 to November 1999

Junior Grade Support Technician

• Support the Bombardier Flexjet Fractional Ownership program during overnight shift.

• Assist and aid Bombardier Flexjet maintenance crews with available or sourced spares for "AOG" Aircraft on Ground emergency requests.

• Support and assist Bombardier Flexjet air crews with transportation, lodging and technical assistance as needed.

• Cooperate and provide on-hand assistance to maintenance technicians in support of aircraft maintenance program work orders and squawks.

• Provide tooling, parts and other commodities in support of “traveling” tech teams to downed aircraft worldwide.

• Perform overnight global parts sourcing through the use of OAG, Parts Base, and other sourcing PC information technologies.

Bombardier Aerospace March 1998 to September 1998

Administrative Assistant

• Greet all Bombardier Service Center visitors and guests.

• Provide safety equipment and verbal visiting procedures to facility visitors and guests.

• Answer and direct calls using multi-line phone system to company officers and support staff members.

• Assist finance department in the collection and processing of employee time cards.

• Distribute mail to all company officers and support staff members.

• Assist customer service or human resources departments with any special projects needs or assignments.

• Coordinate customers with lodging, hotel and car reservation arrangements.

Computer Skills Proficiency and Speed:

• Microsoft Word, PowerPoint, Excel, Access, Visio, and Outlook.

• Lotus Notes

• SAP 4.0 through 4.6

• WPM: 40

Education:

Graduate Student - University of Maryland University College (Online)

Major: Technology and Security Management

Bachelors of Science in Business / Management

University of Phoenix Online 2004

Overall Cumulative GPA: 3.49 of 4.00

Certificates:

Six Sigma Change Agent Certificated 2001

Six Sigma Analyst Certificate 1998, 1999

Languages:

Fully fluid and bilingual in the English and Spanish language

References:

Available upon Request

A job posting is required to veiw full resumes.
Click here to post a job now.

LUCKYDOGJOBS

Value, Talent, Results