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Courtney
US-Pennsylvania
Laboratory Manager
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COURTNEY ETTER, MBA
RESEARCH AND DEVELOPMENT MANAGER
QUALIFICATIONS PROFILE
Dynamic, dedicated, and flexible Management Executive offering effective leadership abilities in directing cross-functional teams in handling international projects complemented with strong commitment to the field of research and development in a laboratory setting. Results-oriented with a unique combination of quantifiable, analytical, methodical, and general management skills including new product and process development, synthetic chemistry, and coatings development.
- Academic studies include biology and chemistry with background in project management
- Quick to learn new skills and new procedures; committed to ongoing professional development
- Accustomed to working with various professionals from diverse cultures and backgrounds
- Focused, analytical professional with in-depth experience involving field research and evaluation projects
- Able to balance creative thinking with logical design ideas; enjoy opportunities to develop solutions that address challenging issues
- Work effectively in both self-managed and team-based projects; maintain high ethical and quality standards, professional demeanor, and cooperative attitude
- Use practical, detail-oriented approach in completing projects and assignments
Key Expertise:
- Testing and Analytical Research
- Quality Control and Assurance Standards
- Report Writing
- Research and Development
- Experimental Design and Methods
- Systems Analysis
- Risk Assessment
- Regulatory and Safety Compliance
- Project Planning
- R&D / Technical Skills
CORE COMPETENCIES
Leadership Foster a motivational and productive environment that encourages peers to complete important tasks through effective management of cross-functional teams
Communication Ability to identify which forms of communication are necessary for any given situation, individual, or group
Integration Capacity to integrate new procedures into work routine with relevant technical skills applicable in performing various tasks
Decision Making Decide through cognitive process leading to the selection of a course of action among variations
Collaboration Establish exceptional rapport with individuals of all ages, ethnicities, and socioeconomic backgrounds
Professional Behavior Encompass demonstration of interest in learning, appropriate interpersonal skills, respect for differences among fellow workers and colleagues, attention to confidentiality guidelines, compliance with set regulations, and adherence to ethical principles
AWARDS AND HONORS
Silver Award, 2006
Award for Excellence, 2005
General Managers Award for team excellence in Europe, 2002
General Managers Award for team excellence, 2001 / 2002
PERA Award for personal excellence, 2000
EDUCATION
Master of Business Administration, 2005
- Regis University, Denver, CO
Bachelor of Arts in Biology with Chemistry, 1999
- Goucher College, Baltimore, MD
Career Development:
- Project Planning, Analysis, and Control
- Statistical Methods Applied to Process Improvement
- Green Belt Certification (Expected August 31, 2009)
- Statistical Design of Experiment
- Leading High Performance Teams
- Positive Power and Influence
WORK CHRONOLOGY
ARMSTRONG WORLD INDUSTRIES - LANCASTER, PA
MANAGER 2008-PRESENT
- Oversee daily operations of 12 employees and an international coatings team within the testing and analytical department while assuming full responsibility for a $2 million operational budget
Highlights:
- Gained 65% savings for the department by implementing departmental cost reduction and right-sizing procedures
- Achieved 22% increase in productivity by restructuring work flow management, quality control, and quality assurance
NEW PRODUCT DEVELOPMENT PROCESS MANAGER 2006-2008
- Improved the volume of materials launched on an annual basis by defining and organizing a stage-gate infrastructure
- Established a stage-gate process within the European branches by initiating the development of an international team challenged to hire and train new product and project managers
INTERNATIONAL PROJECT MANAGER 2004-2008
- Managed international teams involved to the development and launch of new products for a multitude of product categories
- Initiated and implemented new business and new product acquisition programs to drive revenue and market share
- Applied opportunity and risk assessment, due diligence, strategy development, marketing plans, and final implementation to efficiently lead teams
- Successfully launched a major new product line with current sales of $78M by collaborating with manufacturing and marketing
R&D SCIENTIST 1999-2004
- Led cross-functional teams assigned to international coatings projects and successfully completed technical development, line specifications, material testing, scale-up, and plant implementation for new European coatings valued at more than $10M
- Developed and synthesized coatings including polyesters, urethanes, waterborne dispersions, and acrylated polymers
- Co-formulated a urethane coating for newly acquired business units (EU patent)
OTHER POSITIONS HELD
HUNTINGTON LEARNING CENTER - LANCASTER / MECHANICSBURG, PA
CO-OWNER / INSTRUCTOR 1995-PRESENT
BALTIMORE COUNTY POLICE DEPARTMENT (BIOLOGICAL DIVISION) - BALTIMORE, MD
INTERN APR-MAY 1999
BALTIMORE COUNTY POLICE DEPARTMENT (FORENSIC SERVICES) - BALTIMORE, MD
INTERN MAY-JUNE 1999
TECHNICAL APPLICATIONS
Microsoft Excel, Word, Project, Power Point - Visio - Minitab - Clarity - ChemDraw Software
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