Management Resumes in US-New York: Allisha

Management Resume

Contact Candidate

Name:

Allisha

Location:

US-New York

Experience:

Most Recent Job Title:

Management

Objective:

Resume Text:

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MANAGEMENT EXECUTIVE

- Dynamic management professional with more than 12 years of experience and consistent record of displaying ideal work philosophies, leading by example, exemplifying unwavering work commitment, accountability and believing that “teamwork makes the dream work”.

- Intuitive, tenacious, flexible and goal-oriented, with proven leadership abilities combined with persistence in achieving corporate goals and interests. Strategic in developing key processes for improved customer service and cost-effective business solutions with the ability to see the big picture and anticipate business risks. Versatile and creative leader with extensive background in bank operations and investment industry.

- Customer centric and accomplished in increasing sustainable profitability, shareholder value, stakeholder value and customer satisfaction despite industry crisis and volatility in the market.

- Multilingual with superior interpersonal skills; articulate in Spanish and English with working knowledge of French. Technical proficiency includes: Windows operating system, Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

CORE COMPETENCIES

- Business Planning and Development

- Operations Management

- Profitability Enhancement

- Portfolio Management

- Commercial Lending

- Team Performance Optimization

- Customer Service Enhancement

- Process Improvement

PROFESSIONAL EXPERIENCE

HSBC Bank USA, National Association - Manhattan, NYC

Vice President and Branch Manager 2005-2009

Developed NYC Offices’ strategic path toward growth and profitability by maintaining company's Brand integrity, leading key sales and service strategies, improving customer satisfaction and retention. Directed teams of 12 and 15 associates in the City Hall and Financial Districts respectively. Secured competitive pricing on all products and services through effective negotiations, while facilitating reciprocal benefits to shareholders, bank and customers.

Key Accomplishments:

- Prompted growth of a $300M deposit portfolio by 10% within the toughest economy and most competitive environment

- Developed a $20M loan portfolio by more than 20% in 2008 with quality credit facilities that were all collateralized

- Significantly improved customer satisfaction across the region through strategic development and implementation of Premium Bank Customer Flow in New York Region in line with the company’s Premium Bank Strategy

Bank of America, Midtown Manhattan, NY

Vice President and Level III Banking Center Manager 2004-2005

Managed and streamlined daily operations and actively participated in developing plans to optimize service delivery and maximize revenues. Motivated and provided strategic direction to 15 associates in the Diamond District, including 12 senior financial consultants and more than 30 investment professionals in key sales initiatives. Enforced compliance with all established rules, regulations and ethical work standards. Developed and ensured accuracy of sales and customer satisfaction reports while effectively negotiating with vendors.

Key Accomplishments:

- Overachieved 2004 commercial and consumer lending and unit goals by 30%

- Surpassed 2004 Investment Revenue and Asset Goals by 25%

- Strategically managed and expanded deposits in excess of $250M by 12%

Banking Center Manager II, Assistant Vice President 2003-2004

Oversaw and maximized performance of 10 associates in the Financial District. Provided solutions and strategies in meeting and exceeding the highest level of sales. Spearheaded the team through Fleet/Bank of America transition with minimal to no customer or associate attrition or adverse impact. Designed, developed and implemented key processes for improved customer and associate satisfaction while consistently exceeding targets and broadening goals during Fleet/Bank of America transition.

Key Accomplishments:

- Exceeded industry and company standards; remarkably achieved customer satisfaction scores of 90%.

- Delivered beyond established goals by 15%-20% every quarter

- Facilitated yearly growth in commercial and lending portfolio by 15% and 18% respectively, and successfully ramped up deposits to more than $170M

Fashion Avenue and Port Authority Offices - Manhattan, NYC

Manager II , Assistant Vice President 2003

Ensured consistent daily efficiency and productivity of branch operations while leading a team of 26 responsible for driving sales and initiating service processes. Organized and facilitated New Hire Training at 26 Broadway location while working closely with partners at Quick & Reilly Brokerage.

Key Accomplishments:

- Appointed Manhattan District Investment Rep coordinator accountable for managing sales initiatives, 10 financial consultants and 22 licensed investment representatives in 2003

- Accomplished stellar investment revenue production

Manager II , Bank Officer 2003

Spearheaded planning and business development for a new Bank Office while leading a team of 14 competent and motivated individuals. Proactively contributed to the success of a “Financial Cookbook” project to review the usefulness and possible impact of the book on company’s Premier segment; Success evidenced in wide acceptance from the Premier segment and increased Premier business to bank.

Key Accomplishments:

- Gold Star nominee for participation in Six Sigma project designed to improve the Asset Managed Account opening process for employees and clients

- Earned Top Performer award in 2002 for demonstrating outstanding customer service

EARLIER EXPERIENCE

Manager (2000-2003) Broadway Office, NYC

Teller, CSR, SSR, Portfolio Manager (1996-2000) Wiliamsburg Office, NYC

EDUCATION

PROGRAM IN FINANCE, Baruch College, NYC

ONLINE COURSES IN GLOBAL COMMUNICATIONS AND MANAGEMENT, UNIVERSITY OF PHOENIX

PROFESSIONAL TRAINING & LICENSES

- Completed numerous leadership and management courses

- Series 6 and 63 securities licenses

- NY State Life & Health Insurance License

- Twelve years of professional training in sales, customer service, relationship building, coaching/leading a team, effective communication and negotiation, managing a franchise, needs analysis, portfolio management, commercial & consumer lending, investment products

PROFESSIONAL AFFILIATIONS

- The Chamber of Commerce

- NYPD Desi Society (Informally, civilian member)

ACTIVITIES AND INTERESTS

Democrats for NYC

- Teaches children from the community in grades 3-12; instructs in English, Mathematics, Spanish, and French

- Member of the World Wildlife Conservation Society

- Various WALKS i.e. MS Walk, AIDS Walk, Walk for the Cure (Breast Cancer), Reading, Travelling and Diving.

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