Bank Branch/Operations Manager Resumes in US-Arizona: Lincoln

Bank Branch/Operations Manager Resume

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Name:

Lincoln

Location:

US-Arizona

Experience:

Most Recent Job Title:

Bank Branch/Operations Manager

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Resume Text:

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BANK BRANCH/OPERATIONS MANAGER

PROFILE OVERVIEW

Seasoned and futurist management professional with significant 15 years of experience in multiple areas of Banking, Sales, Human Resources , Project Management, Underwriting and financial industry operations. Motivated business strategist with significant accomplishment in client needs assessment, economic and market analysis, and performance growth optimization for overall corporate advancement. Decisive and focused subject matter expert with demonstrated passion and work accountability, combined with broad knowledge in identifying market / business solutions. Recognized for effectively honing and preparing employees for professional advancement that resulted to frequent promotions of direct reports.

AREAS OF EXPERTISE

- Underwriting comprehension

- Sales and Revenue Enhancement

- Product Competitive Study

- Strategic Planning and Analysis

- Risks Mitigation

- Regulatory Compliance

- Team Performance Optimization

- Bank Management Solutions

- Process Improvement

PROFESSIONAL EXPERIENCE

Household Finance, Member of HSBC Group - Phoenix, AZ

Branch Operations Sales Manager 2007-Present

- Direct and realign plans and efforts in driving sales increases for the branch, and optimize customer relationship management system to meet or exceed established sales goals. Develop and implement strategic sales programs to secure and expand market presence and deliver business plan growth.

- Ensure quality delivery of financial services products to current and potential consumer and business customers, while meeting established plans and ensuring regulatory compliance. Establish and strengthen consumer and business account relationships with focus in meeting customer needs for financial service products, while ensuring full utilization of customer relationship management system.

- Manage, motivate and maximize skills of branch employees while ensuring that the branch meets and exceeds established sales and revenue goals while keeping expenses minimized. Enhance the company’s image by participating in various community organizations and activities.

- District Underwriting Lead Champion

- Develop key business procedures to ensure suitability of branch environment for business and compliance monitoring is in place, including processes for management of operational risk in accordance with company and regulatory standards.

- Spearheaded a branch with $63 million in account receivables and appointed to manage a larger branch with $107 million in account receivables.

- Functioned as hiring and development manager; developed a philanthropic team in the Division known as CAT (Community Action Team) that is still being used today in the Division.

- Orchestrated a number of successful philanthropic events.

Learning and Development Manager (Phoenix, AZ) 2005-2007

- Facilitated growth and maintained integrity of all learning and development function within the division of 71 branch offices to include varying degrees of training design, development, delivery, communication and monthly reporting.

- Redirected training needs with divisional business unit on specific strategic plans. Orchestrated, designed and delivered needs analysis by identifying performance gaps.

- Empowered skills and potentials of new employees through workshops. Established and cultivated productive relationships with regional business units and corporate L&D partners.

- Played an important role in identifying business needs by ensuring that all branch leaders and employees receive appropriate services of internal or external training programs.

- Piloted the divisional business initiatives planning for new product or system rollouts. Spearheaded and developed an effective learning environment through communication, performance management and development plans.

- Managed training budget for the division’s all new hire and development workshops; maintained a minimum of 12% below budget every year while still executing divisional strategies

Subject Matter Expert / Assistant Branch Operations Team Lead (Bozeman, Montana / Chicago, IL) 2005

- Sustained expert business strategies and solutions to support the team lead and streamline branch operations.

- Communicated directly with Underwriting Department for cross reference resolution.

- Facilitated the successful rollout of HSBC’s $25M integration of new interface for payments, processing and loan servicing. Provided strategic direction to the testing team to ensure and mitigate risks prior to national rollout.

- Played a vital role in the development of learning objectives, test and presentation to senior management.

Branch Sales Manager, Bozeman, MT 2002-2005

- Streamlined sales plans and activities, and developed the pipeline of opportunities by assuming a broad range of duties related in the development, expansion and management of consumer account relationships within the branch.

- Directed and motivated employees, as well as developed key metrics to support plans for business growth. Developed cost control strategies and resolved issues within the branch. Anticipated business risks and determined causes of inefficiency to effectively develop solutions and achieve optimum branch performance.

Senior Account Executive, Bozeman, MT 2001-2002

- Ensured accurate processing of more complex financial transactions and provided support to management in establishing new business.

- Promoted the delivery of customer-focused service to increase company image and exceed customer expectations.

- Strategically developed business plans and strategies in order to go beyond established goals and achieve corporate vision. Mentored and encouraged performance growth for employees while guaranteeing adherence to branch cash control and security requirements.

- Remained abreast with company’s products and services and applicable federal regulations to guarantee strict compliance with all operational risk controls in accordance with company and regulatory standards, policies and practices.

- Participated in achieving the company’s HSBC’s Diversity programs.

EARLIER EXPERIENCE

Account Executive, Household Finance, Member of HSBC Group, Bozeman, MT 2001

Professional Sales Consultant, Billion Auto Group, Bozeman, MT 1994-2001

Lot Attendant, Billion Auto Group, Bozeman, MT 1993-1994

EDUCATION

Miles City Community College, Miles City, MT 1990-1991

Eastern Montana College, Billings, MT 1991, 1992-1993

SELECTED TRAINING

Certified instructor for new hire orientation, behavioral interviewing, coaching to drive performance, positive workplace environment, and diversity | Effective Business Writing Workshop |Microsoft Office Workshop |Joe Verde Sales Training Workshop |Effective Presentation Skills Workshop

AWARDS AND HONORS

- Southwest Division Leadership Award (2008)

- Leadership Medallion (Q1 2008 and Q4 2008)

- 100% Document Accuracy (2002, 2003, 2004 and 2008)

- Top Branch Manager in Arizona (2008)

- Promoted the most Account Executives to Senior Account Executives in the Region (2007)(promoted 60% of defined population of Account Executives to Senior Account Executives in Division with a Regional goal of 30% for the best in Region)

- President's Council(2007)

- Top Training Completion Percentage in Region (2007)

- Lowest new hire and tenure employee turnover in the Region (2006)(new hire turnover rate was 28% with a goal of 35% and tenure turnover rate was 32% with a goal of 42% which was best in the Region)

- President's Council(2006)

- Selected to represent Branch Operation as Subject Matter Expert (2005)

- Human Resources Award for District Training Manager (2004)

OTHER CREDENTIALS

Notary Public | Licensed Credit Insurance Producer | Registered Broker

State of Arizona

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