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INVESTIGATOR / SECURITY MANAGEMENT & ADMINISTRATION Resume
20 Yr AT&T Client Support Specialist/Asst Manager Resume
John
US-Pennsylvania
Senior Project Management
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QUALIFICATIONS PROFILE
Technically sophisticated, customer-focused, and innovative professional with extensive International experience in Project Management, Program Management and Project Integration. Excel in managing infrastructure improvement projects by implementing multiple initiatives to optimize business operations, elevate efficiency, and increase profitability. Highly adept at leading all phases of the project life cycle and directing multiple teams, projects, and locations simultaneously. Show competency in establishing and maintaining productive working relationships among cross-cultural team members associated with the project to provide innovative technical solutions and ensure client satisfaction. Able to multitask in competitive and fast-paced environment.
AREAS OF EXPERTISE
- Project Management and Operations
- System Upgrades and Implementation
- Outstanding Client Relations
- Technical Support and Troubleshooting
- Leadership, Training, and Team Building
- Continuous Process Improvement
- Budget Control and Cost Reduction
- Excellent Facilitation and Documentation Skills
- Time Management and Prioritization
- Strong Analytical and System Maintenance Abilities
- Articulate Oral and Written Communication
- Conflict Resolution and Decision Making
EMPLOYMENT HISTORY
MORSE INC. - WAYNE, PA FEB 2008–PRESENT
A consulting, IT services and Technology Company with proven expertise in business application services, infrastructure services and technology.
Senior Project Manager – Program Manager
Direct and coordinate daily operational aspects of developing and implementing client specific interfaces for Mobility Technology, SAP and ERP systems including customer developed legacy systems. Spearhead developers, technicians, contractors, and end-users to effectively manage software implementation projects for global financial institution clients. Assume full responsibility for functional and technical requirements design, resource allocation, and project budgeting. Regularly convene with internal management team committee and sales team to discuss project progress and address any project issues and concerns in a timely manner. Report directly with the COO and VP of Sales to present the status of all current active projects for the U.S. office.
Communicate with clients to negotiate revisions, changes, or any additional scope enhancements or timeline modifications required based on contractual agreements. Prepare and distribute status reports, and created and updated project plans and estimates using Microsoft Project. Was also responsible for the creation and updates to SOWs, and project charter documents for the projects managed. Work collaboratively with account managers to generate new business opportunities and referrals for the Mobility and GSS business operations.
Notable Contributions:
- Maccaferri: Masterfully led eight-month Global SAP implementations in U.S. and Malaysia and worked directly with the clients’ lead consultants in Italy to manage the global project and timelines at two locations simultaneously with reference to the European implementation in Italy.
- Freeman: Generated approximately $1M in revenue in 2008 and 2009 for effectively managing a mobility project implementation.
- Dominion: Instrumental in the successful project management in 2008 and 2009 ensuring that the Project Manager completed project deadlines and attended status meetings with the client senior management.
- Dupont Non-Woven’s: Was successful in managing the SAP Implementation of a Non-Woven’s Warehouse site location move to a larger U.S. location in 2008.
- Elster Electric: Successfully managed an SAP ECC6 upgrade on time under budget to help save the client money; worked with the Morse account manager to ensure future support and manage the relationship with the client management team.
- Primarily held responsible for producing $850K in additional revenue for five projects in 2008 and 2009.
- Recognized for overseeing projects as the Head of Project Delivery Development and Program Manager for all key strategic accounts.
ACSIS INC. - MARLTON, NJ JUL 1998–FEB 2008
A $35 million dollar certified SAP partner providing data collection and supply chain management solutions to Fortune 100 companies.
Senior Project Manager-Integration Manager
Managed the development and implementation of client specific interface between RF data collection devices and ERP systems including SAP and customer developed legacy systems. Supervised developers, SAP consultants and installation specialists, prepared work schedules, and delegated specific duties to foster the highest level of performance and efficiency. Carried out the preparation of estimates and project plans using Microsoft Project along with updating Statement of Work documents that identified the activities and resources needed to deliver the required infrastructure for the projects.
Oversaw scheduling, release planning, development timelines, testing, change control, issue resolution, risk management user documentation, training, implementation, and support. Interacted with clients to provide information to inquiries about products and services as well as to address and resolve complaints under time constraints. Performance resulted in long-term quality relationships with clients to provide satisfaction and repeat business over a 10-year period.
Notable Contributions:
- Played a vital role for managing projects valued up to $5M in total consulting revenue.
- Managed 5 of the top 10 consulting revenue projects in the company’s history during tenure at Acsis.
- Instrumental in significant growth of the business from 1998 through 2008 by effectively managing more than 40% of key strategic projects.
- Ranked # 1 or # 2 in Project Management revenue generation in 8 out of 10 years of employment and no less than # 3 during entire employment.
- As a Senior Project Manager responsible for managing more than 50% of company revenue in years 2001 through 2004.
- Functioned as Manager of Project Delivery Development and Manager of Project Managers for 6 of the 10 years of tenure at Acsis.
- TRW: Directed two business units simultaneously and managed two project managers during the first three years at Acsis (1998-2002) which was one of the first key major implementations for Acsis in the data collection market during the first five years of the company’s existence. Generated revenue profits in excess of $1M during the initial project implementation from 1998 to 2000, which at that time was the second largest project implementation in the company’s history. Successfully handled three business units in the U.S. and one in the U.K.
- Halliburton Energy Services: Oversaw three business units in 2000 thru 2005 in the implementation of a warehouse management and inventory management data collection system in the U.S. This was a key reference account within the data collection market for Acsis.
- Dupont Teijin Films Division: Headed the major project implementation of this Dupont business unit with profits generating up to $3M+ in consulting revenue for locations in the US. Was the longest tenured Project Manager for one account (2000 to 2008) during employment at Acsis.
- Dupont Non-Woven’s Division: Displayed unsurpassed leadership to more than three business units in data collection and web application systems in the US and Spain along with establishing a good relationship with the key client business manager in the US.
- Dupont Itech Division: Provided expert oversight and worked closely with the VP of Sales and the CTO on this global project implementation from 2000 to 2002, which was the largest revenue generated Phase I project in the company’s history with $4M+ in consulting revenue. Implemented a data collection warehouse management system, and Label management system in more than 15 + site locations in Asia, U.S., Puerto Rico, and Europe. Chaired 20+ resources for the project globally consisting of developers, project managers, and SAP consultants.
- Westinghouse Electric Company: Was successful in the data collection and label Interface implementation of 3 Warehouse site locations for the nuclear division at Westinghouse.
- Goodrich Aero structures: Effectively managed the implementation of Goodrich Aero structures in more than four site locations and two business units in Datapass and web applications. Obtained $2M+ in consulting revenue in more than seven years of managing the account along with establishing a great relationship with the account.
- Coca Cola Company: Completed the implementation of Web and data collection warehouse systems in U.S., Europe, Africa, and Asia and successfully worked with the account manger to re-establish a quality relationship with the client from 2004 to 2008.
- Atos Westlake: Successfully implemented a data collection system at 4 site locations from 2006 thru 2008 for this implementation that required consistent interaction between 3 different vendors and the client in order to complete the project.
- Ashland-Valvoline: Carried out three site locations on this RFID project and was able to establish and manage a good working relationship with the account from 2006 to 2008.
EARLIER CAREER
- Technical Consultant–Technical Pre Sales and Trainer - Unique Business Systems Corp, Langhorne, PA: 1989–1998
- Technical Support Supervisor - Fastech, Incorporated, Broomall, PA: 1986–1989
EDUCATION
ASSOCIATE OF SCIENCE IN COMPUTER SCIENCE / MANAGEMENT INFORMATION SYSTEMS
- Delaware County Community College, Media, PA
ELECTRONIC ENGINEERING TECHNOLOGY - R.E.T.S Electronic School, Broomall, PA
TECHNICAL PROFICIENCIES
Familiar with SAP R/3 SD, WM, IM, PM, and FI/CO modules, SQL 2005, DB2, Oracle, AS/400 systems, Microsoft Project, Power Point, MS Office Applications, MS Visio, GoldMine, Loftware, Bartender, Windows NT, and Windows 2000
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